First time to Occidental Grand Nuevo Vallarta, Puerto Vallarta. Although it started off on the wrong foot, we ended with a fabulous vacation. We are 1st Club members of the Occidental Vacation Club and there were several items we were disappointed with in the 1st club reception as well as the response for some of our requests. After taking our concerns directly to the Director of the Club, we saw MANY of these concerns diminish and taken care of in a timely manner. We want thank the Director and all the staff for their hard work and efforts for making our vacation and 12th Anniversary a memorable one. The 1st club room we had was fabulous (King bed with lots of space), and would stay there again. Loved the view from our balcony too. The food was excellent except we were disappointed with the Mexican restaurant. We loved the activities personnel and especially Gabby who kept us active in the pool. The only true complaint I would have is that there wasn't an ADULT only pool as stated. Hopefully they will be working on that for our next visit. We look forward to returning in the near future to see the continued improvements.