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“1st Club/1st visit to Puerto Vallarta Oct 23 - Nov 3, 2012” 4 of 5 stars
Review of Occidental Grand Nuevo Vallarta

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Occidental Grand Nuevo Vallarta
4.0 of 5 Resort (All-Inclusive)   |   Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico   |  
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Ranked #10 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Skippack, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“1st Club/1st visit to Puerto Vallarta Oct 23 - Nov 3, 2012”
4 of 5 stars Reviewed November 15, 2012

First time to Occidental Grand Nuevo Vallarta, Puerto Vallarta. Although it started off on the wrong foot, we ended with a fabulous vacation. We are 1st Club members of the Occidental Vacation Club and there were several items we were disappointed with in the 1st club reception as well as the response for some of our requests. After taking our concerns directly to the Director of the Club, we saw MANY of these concerns diminish and taken care of in a timely manner. We want thank the Director and all the staff for their hard work and efforts for making our vacation and 12th Anniversary a memorable one. The 1st club room we had was fabulous (King bed with lots of space), and would stay there again. Loved the view from our balcony too. The food was excellent except we were disappointed with the Mexican restaurant. We loved the activities personnel and especially Gabby who kept us active in the pool. The only true complaint I would have is that there wasn't an ADULT only pool as stated. Hopefully they will be working on that for our next visit. We look forward to returning in the near future to see the continued improvements.

Room Tip: If you want a ocean view with a balcony, be sure to ask for it...otherwise you may get ocean view an...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,598 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (553)
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English first
Edmonton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 15, 2012

Not quite a 4 star
Food was good
Hospitality fantastic
Wi fi 56.00 a week or if your close enought to the hotel next door it's free
Beach is exceptional but the water is not clear like the Carribian
Outstanding service by Erik, Ricardo and Saira at the Buffet
Outstanding to Gabrial at the Activity Centre
Exceptional GM Havier who runs a close, tight knit staff
Only 2 ala cartes
Real disappoint although it's their country but th Nationals would come in on the weekends in droves and were very loud, leT theIr kids scream in the pool and adults were no better yelling up and down the halls of the hotel instead of talking on the phone on in theIr own rooms.
I hope this helps.

Room Tip: Stay on the main level if you want access to outside
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 15, 2012

We just came back from the Occidental Grand Nuevo Vallarta, and were not disappointed. The resort was beautiful, the food was fabulous and the people were great! The people bent over backwards to help us out, or go out of their way to make sure everything was going great. Even the sand in front of the resort was groomed, and they had people cleaning up constantly. I can't help but wonder what else could we have asked for??? Great job people of the Occidental!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I have returned to this hotel numerous times through the years because of the staff, the food and the overall comfort. The beach is excellent, the staff very courteous and they have always treated me as if I were part of their family. I have watched the improvements through the years and they have really made an effort to accomodate the guests. The all-inclusive is the best price around for all the options you have. The recent remodel in 2011 turned out very nice. They are currently building an adults only pool (should be done by Mar. 2013) and a new theater for their evening shows put on by the activities staff.
I highly recommend giving this property a try.

Room Tip: North side rooms tend to be a little noiser. Recent remodel in 2011.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nanaimo bc
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

My spouse and I recently spent a week at the Occidental Grand Nuevo Vallarta with 8 other family members . We had a great time ! The hotel has had a recent reno/upgrade and the rooms were awesome!
Our room had a king size bed and it was very comfortable.
The food was only OK which is typical of most all inclusives. The real standout was the staff! Miguel and Elisabeth at the front desk were very courteous and efficient, Gaby at the pool was super as were Benji,Eduardo and Oscar at the bar. Eric in the buffet dinning room was also a real standout. I have been to lots of all inclusives over the years and the staff here were top notch. Thanks guys!
We did notice that some days the pool was overloaded.

Room Tip: The rooms above the ground floor dont have balconies so if you like access to the outside get a grou...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 12, 2012

Went in July, which of course is hot and humid ! Rain every night, but the days were nice and sunny. Only the one pool which was a little on the small side, and very warm - but even the ocean was warm. Stayed in a ground floor room facing the tennis courts , nice to have a small patio - only the ground floor has them. Hallways were really noisy, kids running up and down them in the late evenings. Drinks were good, service in restaurants was ok - but then hotel was very busy and not enough staff. Liked the Mexican ala carte the best.

Room Tip: Get a ground floor if you like to have the option of a sliding door.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level Contributor
1 review
4 of 5 stars Reviewed November 12, 2012

We stayed October 20 to 27 and were very happy with our stay. Rooms were very nice and clean. Food was excellent. Our waiter, Eric, was fantastic. He made sure we had everything we needed and went out of his way to ensure one of our party got some special items she required. Other staff were friendly and helpful. Beach and pool were very nice and the waiters made sure we were always well supplied with refreshments. A great experience.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Romantic Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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