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“< Great 1st class staff >” 5 of 5 stars
Review of Occidental Grand Nuevo Vallarta

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Occidental Grand Nuevo Vallarta
4.0 of 5 Resort (All-Inclusive)   |   Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico   |  
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Hotel amenities
Ranked #9 of 26 Hotels in Nuevo Vallarta
Penticton, Canada
1 review
4 helpful votes 4 helpful votes
“< Great 1st class staff >”
5 of 5 stars Reviewed February 18, 2012

We just spent our 45th anniversary here and had the best experience, from the lovely caring staff who made us feel like family. We Loved the food, the room, the cozy staff who made you feel at home, especially the Manager Jesus & Lauren & Idaly the concierge, the fun staff & our favourite Raphael & Ismael & Adrienna & all the staff. We highly recommend this resort, top notch service.Thank you again for our great 2 week stay, hope to see you all again soon.
The Champagne's

Room Tip: Ground Floor is closer to all facilities.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
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  • French first
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  • Spanish first
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2012 via mobile

The hotel's extra effort in running special events and nights, in particular valentines day, was greatly appreciated. Very friendly staff who went the extra mile.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billerica, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2012

The hotel has re-opened after extensive rennovations and is beautiful.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2012

Even though the weather and the ocean weren't entirely cooperative, we could hardly care! The Occidental room was really well appointed: the king sized mattress firm, the pillows plush, lots of blankets available, lots of towels, the "sexy shower", hair dryer, an easy to operate safe, the boot locker, the desk, the mini bar kept stocked, the coffee maker and coffee supplies; the maids were charming; the lawn keepers like elves. We had a lovely walk-out deck from our ground floor unit where we could see and hear the ocean. The variety of bars and eating areas was also a delight, and all the staff (except perhaps creepy security guard guy) were really charming and lovely. Areas for improvement would be the idjits who were running the entertainment, and in particular the children's segment, and the proximity of that noise to the Buffet area, but that too was all too forgivable given the excellent food, the awesome cocktails and the wonderful people. Be sure to try the "Blue Ocean" for a taste sensation! I was especially pleased with how the hotel treated us as guests after we checked out and before our bus came to take us away to the airport; they were very gracious. I would definitely recommend this resort and the City of Puerto Vallarta has a magic to it that is rare to find anywhere, much less in mucho peligroso Mexico! And for all those scaredy cat Canadians afraid to travel to Mexico: No one died in the enjoyment of this vacation! Oh, and the very first person I asked to hook me up with a little Mexican Flower did! Tell Hector (your protector) I sent you!

Room Tip: No way eh? If I tell you that, the best rooms won't be available for me!
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2012

We stayed at the Occidental Grand Nuevo Vallarta and loved it! The food was super yummy at the buffet, and the staff was very nice and helpful. The rooms were nice, clean, and the beds were acceptionally comfortable. We ate at the Italian and Mexican resteraunts, and it was good there but I found to like the buffet more. There was always something to do either lay on the beach, swim in the ocean or pool, watch/do activities with the Occidental fun club. They would always put on a show in the evening, if it was dancing, parties, activities, etc. But watch out for the time share people they say it will take 90 minutes but it's allot longer. If you are interested in time shares then they have quite a bit of good stuff to show you. Also a tip when flying into Puerto Vallarta in the airport there will be people tricking you or trying to get you to go to another person who will just be trying to sell you more stuff also related to time shares, so do not listen to them, keep walking, and ignore. But anyways everything was fantastic, definately will be making a visit again soon! Loved the Occidental Grand in Nuevo Vallarta!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2012

Spent January 28th - February 4th at the Occidental Grand Nuevo Vallarta. Beautiful space, excellent service, incredible time. We (my beloved husband and I...we celebrated our 10th wedding anniversary while there) stayed in a suite on the Royal Club level (6th floor) and had an amazing time. I would highly encourage you to upgrade to this level if you can. We are members of the Occidental Vacation Club, so the upgrade fee was minimal for us, not sure what the cost difference is for others. Here are some highlights from our experience:

Room--We had a one-bedroom suite, with a HUGE deck and ocean view. Most of the rooms do not have any balconies, so we know that we were lucky in this regard. The bedroom was very large, the bathroom top notch (shower with multiple settings and a rainshower option, seperate bath, both with windows to the beach), great closet space, flat screen tv, clock radio with iPod dock, and an incredibly hard bed. That bed was one of our few negatives. We also had a dining area, wet bar with a refrigerator that was well stocked (and restocked every day....not sure if that is typical, due to our ownership status, or Royal Club norm), an a living area with another flat screen and couch, loveseat, and 2 chairs. The decor was contemporary....clean lines that I love. The deck was incredible, with a great sunset view from the 2 person jacuzzi. (The jacuzzi itself did not have the best design...not enough jets in my opinion, but it was brand new and the view was so lovely, I still would give it an A++)


Royal Club--Staying on this level gave us access to what is arguably the best restaruant on site, and preferred reservation status on nights we wanted to eat at one of the specialty restaurants. (We would let Gabriella or one of the other consierges what time we wanted to eat, and they would say "of course" you can have a reservation for that time.) Breakfast at the Royal Club restaurant was awesome...a small buffet that had fres stawberries, blueberries, and raspberries daily. An a la carte menu that incluede french toast that was AWESOME. Lunch and dinner were also great, and the service incredible. (If anyone from Occidental reads this, please consider giving Daniel and Andres an bonus...they made our trip special and are the main reason we are planning to returen, instead of exploring a new place.) Housekeeping was great. Our room was kept spotles and the fridge restocked daily. (We do tip daily so that may of helped, but I believe this would have been the case anyway.)

Beach--Great beach, soft sand, and plentiful lounge chairs for all. Royal Club status also gave us access to beach beds. Comfortable and nice.

Pool--We did not spend much time there. The Fun Club staff were on duty all day, and facilitated activities all day long. Those who enjoy the loud music and like to participate in group activites spent all day there happily. There was another pool just a few feet away, but the sound easily traveled into this area, which also seemed to have a larger number of young children. I would have appreciated a "quiet pool" or swim-up bar...some sort of adults-only area where we could socialize without being listening to Fun Club staff do an aerobics routine. I only went into the pool to cool off before returning to the beach.

Restaurants--The buffet had a good variety, what you would expect at a good all-inclusive. We ate at the Italian specialty restaurant twice...the first time was a big fail ( our watier SUCKED, one of his co-workers tried to pick up the slack) and the second visit was great. It just illustrates how important customer service really is.

Local Area--There is a small mall almost directly across from the resort, an easy 2-minute walk. Almost constant roaming of vendors down the beach selling things that are "almost free". We bought from a guy who was polite and not pushy, and refused to buy from a guy with an offensive t-shirt. If you don't want to buy, say "no gracias" firmly, anything less wil encourage them to keep asking. A day trip into Vallerta was really fun. I think the taxi ride was a little under 20 bucks each way. There is a large number of cool outdoor sculptures to look at, many stores in which to brows, and a varitey of places to eat. Well worth it.

The space was lovely. The entire area felt safe. I plan on returning with a group of my girlfriends in a few months.

Room Tip: Room 611 is a one bedroom suite with a HUGE balcony. It also has a door into an adjacent room, so i...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crediton, On.
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2012

I was about to write a review but after reading funinthesun60 below.....I couldn't have said it better.....we loved it and this is the first place we stayed at that we thought of returning to. LOVED IT!!

Room Tip: 1st floor rooms have a little patio.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#8 Romantic Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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