Traveled from Marched 9-16. Would NOT recommend this hotel to anyone!
Food was okay. Hated the overcooked dried meat & the drinks were inconsistent (dependent on bartender - either too sweet/too bland/too much alcohol). Was never told that no reso was needed for the mexican a la carte. Which ended up being the best out of all the buffets for meat. Breakfast was the best & lunch was the worst meal of the day. Wish they had a poolside food bar. No drink servers by the pool. Wish there was music on the left pool for kids.
My bf & I were given 2 double twin size beds but we asked for a king. Reception told us that they could move the beds together & put a layer on top so we can't feel the space in between. Went to the room & disliked it because it made no difference. Asked for another room & manager gave us an ok. Both of the rooms were on floor 3 & we got a king. Everything looks clean but the smell of the room was terrible. It was moldy & we had the A/C & fans on. The first night we had just the white bed sheets to sleep with when I called & asked for a thicker blanket. They asked if we had a blue blanket which I had said no but they ended up bringing the "white blankets" which were thin like the bed sheets. We were told the thicker blankets should be in the closet but there was none. Too be honest I don't think the room was ready yet. We were given blue blankets the next day when room service came. Dislike how they don't put garbage bags into the garbage cans. We saw blood in the garbage cans & on the door knobs. Disgusting. Now let's get to the bed. Gross! In the morning we were both wet like we had sweated. Which never happened. The bed itself was like a sponge. Trapping previous sweat of whoever stayed on the bed and resurfaced to the sheets and pillows in the middle of the night. This happened every night so we called room service to change the bed. It took 30 min to 1 hour for room service to arrive. I would like to go to bed. This happened every night & with the A/C & fan on; I found it cold at night. So no sweating occurred. Now, the room service was inconsistent depending on the maid. Some would change everything & some would reuse the same pillows & blankets. How do I know, well by the smell of the damp moldiness from the morning. Hence, the daily room service call at night to ensure they've changed the sheets. Water bottles were never restocked. Cups were never changed because of the stain on the cups. There were always bugs in the room and we never left the balcony door opened.
There are lots of families and older couples staying at the resort so we felt that the staff catered to these people more. Never had good service at the a la cartes/buffets/bars & when booking the a la carte this 1 lady would always give us the latest time slot possible to allow the families & elderly choose the better time slots. How do I know this because I was in the front of the line when waiting to book the reservations. That 1 lady was so unfair & she was the 1 we dealt with for our rooms when we first arrived. Terrible service. However, this younger man was more fair & honest with our time slots when booking reservations. Now we did tip when we are given good service (which only happened once at the steakhouse). When I receive good service then they deserve it but it shouldn't be given just to be provided with good service.
Also, there are a lot of locals who stay at this hotel.
Loved the decor & reno but the appearance of the resort is extremely deceiving for the price you pay. It was like they just painted over the moldy layer of the walls & so the rooms still stunk of fungi. Hated how there were no clocks in the resort/rooms. I've stayed at royal Solaris in Los Cabos & my experience there was amazing compared to this expensive lousy resort. Maybe it's because riu is so big that they can't cater to everyone properly. We expected better than this. Oh well, It was our first time staying here & it will be our very last.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 5-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Clubhotel Riu Jalisco Hotel
- Clubhotel Riu Jalisco Riviera Nayarit