This was our second stay at this property in the last year, the only time we have returned to the same property twice in our 4 other visits to PVR and NV. It is the attentive service, excellent food and accommodations that brought us back.
The rooms are exactly as advertised, spacious, clean and comfortable. We stayed in a Junior Suite with a Tropical View, King Size bed both times. We also suggest you bring DVD's as an alternative to the TV channel selection. The King size bed is quite comfortable with foam pillows. A fully stock mini fridge comes with sodas, both diet and regular, juice, mini coronas and bottled water, it was restocked every day.
The food selection we found on both visits to be excellent, in fact we would say very consistent in flavor and quality. The World Cafe for breakfast offers buffet style with stations where you can request made to order. There is plenty of hot and cold variety of selection. Our waiter, Enrique, made our toast each morning and brought it to our table.
Each day we had lunch at the Sunset Grill, which had the best food offering for that time of day. The Caribbean Sandwich is delicious. We found the service to be prompt and attentive each time by Mario and Israel. There is also available beside the Sunset Grill a Take Out Station where you can get a quick hamburger, hot dog or nacho's with cheese and meat/beans combination. We found this to be a handy stop for afternoon snack while lounging at the pool. Perhaps the offering could be expanded to include french fries, guacamole and chicken fingers. Another option for all day snack is the CoCo Cafe located by the Tuck Shop in lobby area, offering pastries, fruit plates, sandwiches and specialty coffees made to order, we would stop by at end of day for a small snack to take to our room.
For Dinner we choose the specialty restaurants over the buffet offering each night. We enjoyed the Oceana the best for its filet mignon and sautéed vegetables. Service was excellent both times and as an added feature there is a guitar player, named Napo, who would serenade on request, this added ambiance and made the dining experience more special. The Portofino Restaurant is Italian style; we enjoyed Four Cheese Lasagna and Chicken Parmigianino, again excellent food quality, the service here however we found to be “a little uptight", they need to relax a little and have some fun.
The Patio Restaurant has delicious food and excellent service. It also provides a great spot to catch the Sunset if you are fortunate to be seated at a table near the windows. We had a delicious fondue, and Pork Medallions. This restaurant had a harp player, which we found very enjoyable.
The Entertainment team is very friendly and helpful, often going out of their way to check to make sure we were having a great stay! Tennis and the Bike Tour were our favorite activities. Rafael, Nidia, Lisa and Corona were some of the fantastic entertainment team that made our stay special. They put on nightly events that were packed full of fun and entertainment. Karaoke and Casino Night were popular. The themed dinner nights, Mexicana and Caribbean were buffet style and provided very good entertainment by local dancers and bands.
Pool drink service we found to be excellent, Julio and Quentizel were happy and very attentive to our beverage needs everyday. There were always lounges available, however the adult pool was the only heated pool, and we did not know why that was.
We enjoyed a Wine Tasting event put on by Luis Fitch, the Hotel Manager, who is also a Sommelier, this was fantastic.
The Fitness Centre could use more equipment choices such as a treadmill, elliptical and perhaps a bit bigger room. We did use it each day in the morning and found it busy and congested.
The Lobby Bar provided good service, however did run out of Grand Marnier, one of my favorites over the weekend. Substituted a great tequila in its place however.
Check In, with Rafael, was fast and efficient, we were provided some of our discount coupons at Check In, but had to speak with a Vacation Club representative to get the remainder of them, this was a short conversation, they invite you to a presentation breakfast, however if you state you are not interested they accept that graciously.
So to conclude we found this to be a consistent choice of an all inclusive for quality, service and food. We will return again.