This resort is great for families. The pools are very child friendly with no swim up bar (which I personally love because those totally gross me out). The beach is outstanding. The sand and surf make the ocean absolutely accessible. The service is excellent and it is obvious that everyone there works very hard to offer excellent customer service. The food was marginal. The food itself was not bad, but the choices seemed very limited.
Because of that, we ventured off on the "Sip and See" tour of the NOW Amber Resort in PV. They offered us opportunities to venture off site and enjoy the hospitality at their sister resort. We excitedly made reservations at the Tamarindo Mexican Restaurant through the concierge at the front desk.
I can't say enough about the food there. It is some of the best Mexican and margarita's I have had- which says a lot because I live in Colorado. HOWEVER- when we got there, we ended up having to sit outside because we were never told that there was a dress code. Had we been alerted of that fact, we would have happily obliged by my husband wearing pants instead of shorts. Thankfully, they had a place for us to sit because the round trip fare is $40USD and it would have been a huge waste of money and effort on my families time.
Also, when we checked into the hotel, my husband surrendered his drivers license. I am not sure why, but those are the rules. When we left the hotel, we forgot to get the license. Who wouldn't with two tired kids and a few margaritas? When we arrived back to Villamagna, we were told by the folks in the lobby. But, there was nothing anyone would do to help us get the license back. When we went to talk to Felix the head concierge, he basically made it our problem that we forgot the license and either we pay for the taxi to bring the license to us, or we figure out our own way to get the license back.
So we decided to go back to the hotel because they had a hibachi/ Japanese restaurant which we thought the kids would love. We made reservations for our last night of the trip. We talked up the Hibachi to the kids, and were really quite excited about the food.
We all gathered into the taxi (again $40USD fare) and headed off. We knew to dress in pants since our first snafu, and were hungry and happy to get to the restaurant. When we arrived to the NOW Amber Himatsu restuarant, we were told that we didn't have reservations and couldn't sit at the Hibachi tables, but regardless, kids under the age of 18 are not allowed at the Hibachi tables. So, even if we did have a reservation, we couldn't sit anyway.
They sat us once again outside which in this restaurant was a sub par offer. We were extremely frustrated about the lack of communication between the two resorts, and ultimately the poor service we received from the head of concierge at the Villa Magna. We did everything we thought we were supposed to do, and in the end the information was never translated to us, or to the NOW Amber either.
This was an extremely frustrating and very disappointing part of our trip.
Aside from that, if you stay put on the resort, all should be fine. It was a wonderful place to spend some quality time with my family and the people there (aside from the head concierge) were amazing at what they do.
- Official Description (provided by the hotel):
- Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more less
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- Also Known As:
- Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
- Dreams Villamagna Nueva Vallarta Nuevo
- Dreams Villamagna Nueva Vallarta Hotel