I vacationed to Dreams Villamagna from Aug 24-31st. I traveled with my sister, and we had 2 rooms, numbers 1409 and 1410. These rooms had nice views, however they are very far away from the ocean. Room 1409 was in much better condition than room 1410. Room 1410 had the safe pulled out of the wall completely, making it worthless to use, the air conditioner was extremely noisy and the room smelt slightly moldy. Room 1409 seemed like it had been less used. The rooms have a very open concept, with a curtain dividing the washroom from the rest of the room. This was fine for a single person. I wouldn’t like this traveling with my husband myself. I cannot imagine it being suitable for a family setting.
There are a few things about this hotel that you do not understand till you vacation there. I will try to explain. First of all, they picture the hotel as being oceanfront! This is not the hotel. The buildings you see in the pictures that are close to the ocean are all condos. The hotel building is the one you see at the far back of the picture. It is facing the ocean, however, to put it into perspective you are about 3 long city blocks from the ocean. The other hotel building you cannot even see, as it is behind this tower and all rooms in this tower face inland. This facility has more condos than hotel. Most of the rules regarding use of the pool and the hotels bars and restaurants seem to cater to the condo owners. For example, you could not swim in the pool after 8pm. This is unusual, the sun was barely setting and people were being asked to vacate the pool. Another example, the latest any bar remained open was 11pm. For vacationers, 11pm is not altogether that late! They put a big emphasis on ‘quiet time’ and honestly, the place shut down to nothing by 10pm.
I am a beach person! I travel to enjoy spending time at the ocean! If you enjoy the beach too, here is what I found. There are lots of chairs, palapas for shade, all kept very clean! They have servers bringing drinks, but they do not serve any food or snacks. They only serve two types of beer, Corona and Modelo. Very limited. (For those of you who enjoy poolside fun, they do not allow food around the pool and you are not allowed to have your drink on the edge of the pool, they are very strict on this) Nearest place to eat is about a city block walk. There is a serious lack of washroom facilities! Seriously!!! The closest washroom to the beach is 2 city blocks away to put it into realistic perspective. Also, the 2 washrooms provided had one huge problem for me. They are located in the basements. I have a broken tailbone and had no choice but to walk down and up a long flight of stairs to reach the washrooms or walk all the way to the main building by check-in where they did have a ground level washroom.
Antiquated elevators! There are only 2 very small elevators in the ocean view hotel tower. They are extremely hot, as they are not air conditioned, nor are they even equipped with a fan to move the air. They are used to bring guest luggage up and down and if a luggage cart is inside only 3 people could also fit in. We waited on them everyday and often when they did arrive they were already over crowded, and we waited more.
Other things most people consider; Staff, extremely friendly, helpful and cheerful! Buffet, “World Café” food I would rate above average compared to other all-inclusive’s I’ve visited. Fine dining, “Portofino” was closed for renovations half the week, then open with a waiting list of over an hour as they only had 2 servers on we were told. “El Patio” served Mexican menu, bit disorganized, rushing to get out the food which was just average. “Oceana” the bread was always stale and food was tasteless. “Barefoot Grill” was excellent snack food. Coffee Bar, specialty coffees, excellent! Cleanliness was excellent! One other thing I noticed is none of the restaurants air conditioning really worked. Hotel Room, bedding was far above any other I have seen in my travel experience. Here they truly exceed. Otherwise I would say the room was average only. Internet service, excellent and free! Checking in and out, very professional and quick. You could always get change at the front desk. Security, around the resort I felt was excellent. Hotels location, excellent! Beach, excellent long sandy beach, safe and easy to swim in, kept very clean.
I enjoyed our vacation in spite of the things I’ve listed here! You have to be flexible when traveling and experience the culture! This is just some of my observations for anyone interested in visiting the Dreams Villamagna! I would rate this hotel, based on my experiences as a 3.5. There’s a lot they could do which would improve it, I think.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are very glad to know you had enjoyed your visit with us, found our staff friendly and helpful and we truly hope we can host you back in a near future.
We have taken notes of your observations and taken in consideration to act upon by our different Division Managers, to work on improvements.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.