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“Ismail and Betty made our trip” 4 of 5 stars
Review of Dreams Villamagna Nuevo Vallarta

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Dreams Villamagna Nuevo Vallarta
4.0 of 5 Resort (All-Inclusive)   |   Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico   |  
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Ranked #7 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence 2014
GreenLeadersBronze level
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
“Ismail and Betty made our trip”
4 of 5 stars Reviewed February 14, 2013

The Resort was quiet and the beach was fantastic. Food was pretty good besides some of the restaurants had smaller portion sizes. But what made our trip was the two staff members on the roof top bar! Ismail and Betty thanks for making our evenings so much fun!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 25, 2013
Dear Guest,
Thank you for taking the time to share your experience with others travelers.
It is always a pleasure to know you enjoy the service provided by our dedicated staff. Rest assured that I will let Ismael and Betty know about your appreciation.
Looking forward to welcome you back here at Dreams Villamagna Resort & Spa!
Sincerely,
Ivette Chávez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
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English first
Bloomington-Normal, Illinois
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2013

Just returned from a 5 day stay at this beautiful resort w/ a large group and sometimes that can be overwhelming for the staff - but not this place - they had it all figured out and everyone was catered to every minute!

The beach was wonderful and you could walk for miles. The pools were gorgeous but know that the infinity pool near the ocean is on the cool side. I enjoyed the refreshing coolness but many in my group were unable to tolerate it. The room was very clean, well stocked and the view was phenomenal. We were on the 6th floor which had a great panoramic view of the pools, beach and ocean not to mention a great breeze at night so we were able to sleep with the balcony door open.

The staff went above and beyond to make sure everyone was happy. Victor, Juan (Oceana) and especially Julio (Sugar Reef bartender/waiter) were so attentive and prompt with anything you needed.

Distance to airport is about 15-20 and 30 to downtown Puerto Vallarta. I didn't have the time to enjoy any excursions but there are plenty to choose from.

This is a place I would certainly revisit.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 25, 2013
Dear Guest,
First of all we would like to thank you very much for choosing us to be part of your vacation & for sharing with us your experience at Dreams Villamagna Resort & Spa. It is always a pleasure to know that our guests have had such a great time during their vacation.
I would make sure to let know all the staff that made of your stay a more special one, Victor, Juan & Julio would be happy to hear of your recognition.
We hope to have the honor to host you again and again.
Warm Regards,
Ivette Chávez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2013

We spent a week at Villamagna with a group from BC. The beach is great, you can walk for miles , some even ventured to Bucerias. The pools are beautiful with varying temperature from colder right up to thehot tub. The staff worked very hard but there seemed to be a shortage the first couple of days, possibly because of the Mexican holiday. It is a very quiet resort, no club because of the ownership section of the resort. I do enjoy grabbing lunch by the pool but they do not like that either. Our room was huge and we were upgraded to club preferred which was nice to be able to grab a snack and a glass of wine without going downstairs. I enjoyed the jaccuzi on the patio after a long walk to sit in a cool jetted pool in the sun with a glass of wine was really nice!! Most of the food was good but not great, however we did not get to every restaurant, just World Cafe, Grill and Oceana. It is not great for business as they aren't really set up for meetings...($35 a day for white board??) or at least its not their focus. Internet connection was not good either. If you're looking for a relaxing, quiet, vacation I would definitely recommend this resort, if you are looking for a bit higher end go to Secrets/Now in PV, beach isn't as nice but I liked it better.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 23, 2013
Dear Guest:
Thank you very much for choosing us to be part of your vacation and for sharing your experience with us. Let us assure you, that your comments are very important for us, and are tools to grow and improve as a company. We are glad you and your party enjoyed your stay with us, I hope you give us the opportunity to welcome you back again in a near future, and enjoy of our everyday improvements.
Once again thank you very much for your comments.
Kind Regards
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 10, 2013

We returned to Dreams for a second time and stayed 2 weeks. Once again, we really enjoyed our stay. The staff at Dreams go out of their way to be helpful and friendly.

Rooms - We got an upgrade to an ocean view room. A very large room, quite nice. The view is great - amazing to see the sunsets. Could use some more drawers, but overall we reallly liked the room. Very nice bathroom. I'm not a fan of the rain shower, but know most people like it!

Restaurants - good choice of restaurants. The Italian remained our favorite this year with a good variety of choices on the menu. The other restaurants are also good but not as much variety on the menu. This year, I found the seafood restaurant not as good, it's not bad, just not great. The sushi place on the roof is nice but service is so so. Service at all other restaurants is quite good. As mentioned, all the staff are very friendly. We ordered room service for a couple of breakfasts and one dinner - they do a really good job. Breakfast on the balcony, by the ocean is reallly nice! And the mexican omelet was delicious.

Beach - this is a great beach if you like walking! It goes on forever in both directions and when the tide goes out you can walk on a flat beach with just a bit of water. The service on the beach was really on and off. It really depends on who is assigned to your section. Julio is absolutely amazing. Not only great service but he has such a nice way about him, gets everyone smiling and happy....you can tell when he has been by! Omar works very hard and is always friendly. That being said, if we didn't have one of these two for our section, there were days when no one came by the entire day....I complained once, and the service was better the next day but it didn't last. I'm not sure why the hotel likes the rotating waiters.

Misc -
-there is no real lobby in the hotel. The lobby is more like a corridor so not a gathering place. Not great to go for a drink before dinner. We missed this.
-You can go to other AM Resorts in the area for a dinner for free - you just have to get there. We went to the NOW Amber resort in Puerta Vallarta. It's a nice perk and was fun to visit a new hotel. Taxi cost $17.
-This resort is very quiet - they share the space with condos and therefore it gets quiet at 10pm. For us this was great, but if you like a more action, you may find this place quiet. We loved the relaxing and quiet atmosphere. Shows are average and the animation is not very active.
-Service requests were always carried out very quickly.

Overall, we really enjoyed this resort and it's location. Loved the beach and the friendly service. We would go back again.

There are so many staff who were great so here are a few who stood out for us! Julio, Luciano, Ramon, Oscar, Jesus, Hector, Omar, Daniel, Angelica, Luis and Rosa. There are so many more...

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 23, 2013
Dear Guest,
Thank you for taking the time to share your experience with others travelers.
It is a pleasure to know that you enjoy your stay at Dreams Villamagna Resort & Spa. We are really glad to hear this was your second visit, I am sure on your next visit with us; you would experience our improvements in quality and service. Your comments are very important for us and I assure you that I will let know of your recognition to every one of the staff that made your stay a more pleasant one.
It was an honor to serve you, and it will be an honor to welcome you back in the near future.
Regrats
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed at this resort from January 12-19, 2013 and it was our first time at a Dreams resort. Needless to say it will not be our last.

Here is our breakdown of each of the fabulous aspects of this week in paradise:

ROOMS
We paid a bit more as we were checking in to get an ocean view room, as we had not originally booked that option and we were so glad we did. The view of the bay from our room and balcony was stunning at sunrise and sunset, as well as throughout the day. The room itself was very spacious and welcoming, the bed was super comfortable and we took advantage of the bathtub in the room as well as the Jacuzzi for 2 on the balcony – with room service of course (the room service was efficient, prompt, courteous and of course, delicious food – 24 hours and included in your stay).

Our room was maintained daily (thank you again Evelia) and we found the room always clean, quiet and our home away from home for our stay at Dreams. The only suggestion we would make to improve the quality of the room would be to improve the lighting over the sink area as we both found it a bit dim when trying to get ready.

RESTAURANTS
We ate at each of the restaurants at Dreams (except Portofino) and were thoroughly impressed each time. The World Cafe was fantastic for any meal as the themed foods were always a hit and you can always find something delicious to try. We had breakfast and lunch there a few times. The highlight of the week may have been the Mexican Fiesta night poolside complete with an incredible amount of authentic Mexican food, and a traditional Mexican show that was impressive. Paco and Jesus took very good care of us here. Also thank you for spoiling us Saul & Hector.

Oceana is where you could find us most days for breakfast and lunch as this was our favourite by far. We both LOVE seafood and the service here was incredible. From the moment Maria greeted us at Oceana, calling us by name each time, bringing us our Mimosa’s, each meal here was better than the last. We were even more impressed by the staff making us hot sauce from the berries growing at Oceana. Little things like that are what make a difference in a resort. The fresh guacamole was to die for as well. Thanks so much Varo for making our meals so good. You and the rest of the staff at Oceana should be proud of the image you make on guests of Dreams Villamagna. Also thank you to Luciano, Rosa and Oscar for your great service.

We had amazing authentic Mexican food at El Patio a few times for dinner and highly recommend this to all visitors to Dreams. An always smiling Juanita would greet and seat us upstairs at a great table and when the food (and plenty of it) arrived at the table, we were amazed at both the presentation as well as the gourmet quality that they delivered. Throw in a bottle of wine (or two) and you have a romantic dinner for 2 that will be tough to beat.

The Seaside Grill was great to grab a burger or some nachos when you were poolside as it was convenient and delicious. Buenos Dias Hector!

The Gohan Sushi Sky Bar was where we spent the end of each evening for drinks and socializing with other guests of the resort. Betty and Ismael were always there to take care of us and we encourage anyone visiting this resort to make sure you get to know these two amazing employees of Dreams. Our dinner on our first night there was some fantastic sushi, fresh and delicious. They also were on the ball to ensure we all got to watch the NFL football game there on the big screen under the stars on the roof.

We found that not having wristbands at this resort was top notch. This place is not huge so reservations at any restaurant were never required and there was no waiting either. Perfect size for our needs.

POOL, BEACH and BARS
There were plenty of pool area to enjoy and never had to worry about finding a spot to sit at. The main pool is the only one heated and the rest were not. We didn’t need a heated pool, since a cold splash after lying in the sun was very refreshing. The pool waiters at Sugar Reef were great and kept our glasses (and tequila shots) full every day we were there. Thanks Julio, Frank, Rodo, Christian, Patricio, Francisco and Miguel!

We loved walking on the beach as the sand was so soft and the ocean warm. You could walk for miles and feel relaxed and unwind to the sound of the ocean.

Before heading out to dinner each night we would always stop by the Lobby Bar, Rendezvous for some wine. The staff there was super friendly and could ensure your favourite beverage was always ready for you. Thanks so much to Ephren, Miguel and Johnny.

OTHER ITEMS
First of all, there was not one second of our week that we did not feel safe in Nuevo Vallarta or in Puerto Vallarta during a city tour. The people of Mexico are very warm, welcoming and friendly. One of our days we decided to book a city tour and tequila tasting through our Air Canada rep, Miguel. Glad we did. We were taken into Puerto Vallarta by Beto of Pepe Tours for some great shopping for jewellery, tours of famous parts of the city (Old City area), a flea market and ended our day at a tequila farm for a tour, sampling and dinner. We highly recommend anyone to take this trip if you get the chance.

Checking in and out was pleasant and Ricardo, our bellboy was there to bring us to our room and also come to collect our luggage as we were leaving.

Overall we would rate this resort a 10 out of 10. We are already looking forward to January 2014 when we can do it all again! There are so many people that we need to thank for our visit and stay and if we have forgotten to mention you, we sincerely apologize, but ALL OF YOU work effortlessly as a TEAM to make our week in paradise a week to remember.

Room Tip: Try to get a room on the 7th floor and oceanview is well worth the extra cost.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 25, 2013
Dear Guest,
Let me take the opportunity to thank you for your nice comments, our future guests would appreciate your travel tips and suggestions. It is great to know that you enjoyed every minute at Dreams Villamagna Resort & Spa. We are happy to hear that the staff provided you with the quality of service you deserve, I will make sure to let everyone of them know of your recognition, for everyone one of us it was an honor to serve you, and it will be an honor to welcome you back in the near future.
Please receive kind greetings from all our staff
Ivette Chávez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 9, 2013

From start to finish, this was a perfect hotel choice for us.

Starting chronologically, check in was quick and pleasant. We went with SunWing, which was another great choice for us. The SunWing shuttle-bus from the airport drove through the lobby, and our bags were deposited for us there. There were three staff doing check-ins, and only two couples before us. While check-in was slated for 3:00, we were in our room by 1:00. A great bonus. One caution, the agents for their 'vacation club' (really selling timeshares, although they denied this) were relentless.

The room was great. We opted for a junior suite with a 'jungle view, and ended up with a pretty good view of the ocean, beach and northern shoreline as well. All junior suites are same. This includes a separate shower, a bathtub in the room, a jacuzzi on the balcony, a bar fridge, a room safe, a sectional couch, and a comfortable king size bed. The room was very large, with a marble floor. Best of all, the sliding door on the balcony opened fully to let the tropical air right into the room.

There are four a la carte restaurants and a buffet. The buffet was amazing. Given the broad range of choices, we ate most of our breakfasts and lunches there. You can even get omelets prepared for you. Serving staff were friendly and attentive. Actually, that was true of every employee we came across. All of the a la carte restaurants were also very good. We didn't have one meal that wasn't perfect. One thing that made this hotel stand out is that they don't use bracelets to get into restaurants. You just tell them your room number, and that's it.

The grounds were also amazing. If you've been to their website, you'll notice a maze of pools and lounging areas. There are actually only two pools, one by the hotel, and a longer pool that consists of about three pools joined by 'canals' you can swim through. There's also a hot tub. The pool by the hotel was at least 25-30c (about 85-90f) which meant that you just walked right in. Also, this is a smaller hotel with under 250 rooms. We never had any problem finding loungers around the pools or on the beach. The beach area is huge, and, while we were there anyway, almost deserted. Great views no matter which way you walked. The ocean was also calmer than what we experienced the year before in Cancun.

Nuevo Vallarta is a bit of distance from Puerto Vallarta, but this may be an advantage given the lack of crowded beaches. You can get into town in about an hour by taking two buses (you transfer at the Walmart - an important landmark). The two buses cost 20 pesos (about $1.80). Cabs took about 25 minutes to get into town and, depending where you're going, could cost up to 270 pesos, which is still only about $25.00.

That's it. We highly recommend Dreams Villamagna.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this review, February 23, 2013
Dear Guest:
We would like to express our most sincere gratitude for your comments and information to our future guests, your feed back is very appreciated.
It is very nice to hear that you had such an excellent experience with us. And to know that you are recommending us is a true honor.
Once again thank you very much for your comments and for choosing us as your vacation destination.
We would be looking forward to welcome you again.
Sincerely,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 7, 2013

We statyed at the Dreams from Jan 16-23, 2013. I won't go into alll the details as others have mentioned but I will point out a few things that if they had would make the resort better, and more consistant with the other Dreams resorts we've been too.
First, the one pool closest to the beach is very cold, and no one swims in it, which is a shame as it is such a beautiful pool. I asked the front desk clerk why this is when we were checking out and he said they get lots of complaints about that pool, soooo, change it and warm it up then!! However, the beach and waves were amazing and the water was warm.
They do not have bottled water at the beach or pools, which they should considering the other Dreams do. Who wants a cup of warm water?
Also, you get a towel card and it is not a huge deal, but considering there are condo renters here as well, apparently they need to give you a card so that the renters don't take advantage of the towels. Another thing the other Dreams doesn't do.
And finally, the room was spaciuos and the cleaning lady did a good job, however, when taking a shower it will leak into the toilet area stall and onto the floor, which is dangerous as you can slip. I wiped it up everday and didn't complain but just be careful. Also, the furnishings had stains on them and were in need of a good cleaning. Bed and pillows weren't the best, as least NOT like other Dreams, again.

HOWEVER, we did have a great time and the service, food and weather were amazing. We would probably go back to the other Dreams resorts as this one just seemed like it was mostly condo renters.

I hope that the management reads this regarding the pools and bottled water:) FIx those problems and people will be more happier!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Director de Relaciones Públicas at Dreams Villamagna Nuevo Vallarta, responded to this review, February 9, 2013
Dear Guest:
Thank you for taking the time to express your experience at Dreams Villamagna Resort & Spa. Please rest assured that your observations have been forwarded to management for their consideration.
We hope to have the opportunity of hosting you again
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Villamagna Nuevo Vallarta

Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#6 Business Hotel in Nuevo Vallarta
#7 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel

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