We spent one week at Dreams Villamagna from Dec 15-22nd, our first all inclusive experience. Our first impression was not very good as we had to wait over an hour to get a room, well after the 3:00 check in time. Then we were given a room on the top floor, which sounded like an upgrade but it wasn't. It was right beside the elevator so we could hear all the traffic coming and going and on the top floor right outside 1814 there is a consierge desk where the staff likes to hang out. So I recommend asking for a room away from the elevators on every floor, especially if you like to nap and like your peace and quiet like we do. Also the bar on the roof top closes around 12:30 and you can hear the boom boom boom of the music in this room. Fortunately, the front was very accommodating and were able to give us another room the very next day.
Here are some things I agree with that others have commented on.
Pros
1. Beautiful grounds, very clean resort and beach
2. Variety of foods and drinks
3. Excellent beach and poolside drink service
4. Ocean view is definitely worth paying more for
5. Prompt room service
6. Accommodating staff overall
7. Beach toys available to rent
8. Close to the airport

Cons
1. Washrooms are far from the beach area
2. Lots of processed foods in the World Cafe- especially breakfast (waffles, french toast, pastries etc were terrible if you know what fresh food should taste like).
3. Overly salty foods in all restaurants in general
4. Not everything is freshly prepared- We ate in El Patio and my lasagne was luke warm. Obviously heated in a microwave.
5. Buffet is lacking variety- same veggies everyday and recycled dinner items served with new sauce.
6. Slow drink service in the buffet

I thought the wait staff on the beach and pool side were excellent. As for the others in the restaurants, it was very obvious when there was a manager on site overseeing the service and when there was not, like on weekends. However, depite the cons we had a very relaxing time at Dreams and our son loved the pool and the beach. It was really easy to unwind. Unfortunatly, the check out was a gong show. They only have 3 people there to check out everyone so we ended up waiting over 30 minutes to do so. There is a line of people at 12 noon waiting to check out so if you're in a rush make sure to get there early.

We went to Puerto Vallarta around Thanksgiving holidays, and had a great time at this hotel. My wife and 7 year old son were with me. We also had another friend with his family of 4 traveling with us and staying at this hotel. We stayed for 5 days.

We had airport transfers arranged. It was pretty smooth. The hotel lobby was nice and open, although I was expecting it to be somewhat more spacious. We were welcomed with a glass of mimosa. The checkin process was fast. We had requested a king bed, but were given a room with 2 doubles. They compensated by giving us an upgrade from partial ocean view to ocean view.

Our room was on the 6th floor tower 1. We had a direct view of the ocean above the trees in front and the other towers on our left. The balcony was large with a private Jacuzzi. The room was clean and tidy. There were some issues such as the placement of the TV, or the positioning of the lights, etc. But we were overall happy with the room.

The facilities were nice and clean. The swimming pools were quite large - the kids loved it! There was a jacuzzi which was adult-only. There was an infinity pool as well. The beach was right on the edge of the hotel.

There were 5 restaurants and a few bars in the property. We liked pretty much all of them. Our favorite was the seafood restaurant. There were a couple of restaurants where kids were not allowed - the formal Italian Portofino and the sushi bar Gohan. We arranged for the kids to be in the kids' activity area while we went to those. Food and drinks were very good and since it was all-inclusive, we were not pressured to plan ahead too much.

The service was excellent for the most part. We used the room service for morning tea. The waiters were nice, most of the staff friendly. There were not too many time-service sales agents chasing us down, which was a lot of relief compared to our last couple of visits to Mexican tourist hotels.

The beach was fairly wide, kids had a lot of fun building sand castles. The water was kind of sandy, but warm and nice. There were vendors on the beach, but not pushy. There were jet-ski and parasailing offered as well. One of the days we were able to catch a glorious sunset right on the ocean.

With so many parameters in an all-inclusive vacation, it is hard for everything to be perfect. There were a few things that we did not like:
- Last night of our stay, there was this irritating noise of some metal parts clanging every 10-20 mins for a few seconds. That messed up our sleep completely. The hotel maintenance staff came in but could not fix the issue
- It was very hard to get ice-cream as part of the meals. The kids were kind of disappointed
- The breakfast/lunch buffet area was too small for the size of the hotel. There was often a wait for the tables during peak hours.

But overall, this was a great trip. I will certainly recommend this to my friends.

My husband and I stayed at this resort from Dec 11 - Dec 18 2012. Although it appears nice at first we had several things we didn't like that will keep us from returning to this resort.
First of all, the shower. The first day we went to use the shower, NO water came out. After several minutes leaving the pipes on water did come out but it was scalding hot with little water pressure. We did call front desk and they indicated they would check into it. Next day, the water in the shower lasted long enough to get soapy but not long enough to rinse off. Again, when the water came back on so you could rinse off it was scalding hot. So we called the front office again and were told they would have someone fix it. From here on out the water in the shower lasted long enough to take a 3 min shower. (P.S. we were in an UPGRADED room 1816)
Every time we flushed the toilet the pipes in the wall would bang quite loudly for several minutes. God forbid if you have to go in the middle of the night!!
Second major issue for us was the pushy sales people for AM Resorts. We finally agreed to do their "presentation" after being harassed every time we came out of the elevator. We were told they would make it worth our while offering us $200.00 in resort money to spend as we pleased. We were also told it would only take an hour maybe hour and a half. We only received $50.00 in resort money because we did not have a major credit card and the presentation took 3 hours!!! Finally, after 3 hours they tell us that the program costs $19,800 and we have to come up with 25% down that day!! HELLO!! If they would have told us that from the beginning I would have respectfully declined. To top it all off when we told them we were not interested they were upset with us!!
The bathrooms really are far away from the beach which is a pain unless you like to pee in the ocean.
The spa services are outrageously priced. We walked the beach and found a place we could get massages for as low as $35.00 pp and they were awesome!!
Positives:
The staff at the resort are very friendly and we appreciated that a lot!! The food at the restaurants was really good as well!!

We would not return to this resort and are hesitant to stay at any AM resort in the future.

We visited Dreams Villamagna in November and had a fantastic time, once again. This was our seventh visit to DVM and our sixth time this year. We stayed in one of their condos this time and loved the extra room with our family of four. See attached pictures. Greg1701 from Denver, nice job on your pictures again this trip. You do a great job!

If you are considering staying at the DVM, read the reviews and see how many people keep coming back multiple times. There are many people that have enjoyed the excellent customer service here as we have. It truly is second to none.

If you need a resort that will allow you to eat and drink in the pool, this might not be what you are looking for. If you are looking for a party place with wild party bars you probably won’t like it here. But if you are looking for a relaxing resort with great food and the best service from their staff I would highly recommend Dreams.

We have gotten to know most of the staff very well and we are truly treated as family. Not only have they gone out of their way for us but they have repeatedly gone way beyond any expectations for many other guests that we have talked with.

On our previous reviews we have thanked the special people that work here and there are several. If you need anything while visiting here, talk with Brenda Landeros, she is an absolute sweetheart. Corona with the entertainment team will do anything to make your stay remarkable. He will kick your butt playing either tennis or ping pong. And Julio is by far the best pool server we have ever had, anywhere.

Congratulations Florian, you have assembled a first class team!

If you have any questions, please ask.