The staff were amazing, very helpful. The food was OK but not much variety. They are not set up for large parties had to pay n extra $20 to get another table beside for 4 people. The drinks were of poor quality booze and no real entertainmnet. The rooms were OK and we paid extra for what we thought was an upgraded room. We were there for a wedding and that was just a gong show. Of course everyone here past the buck onto the resort but the travel people Uniglobe should be responsible as they were the ones that recommended them. Seemed as soon as the money wad paid everyone dissappeared and became unavailable.

We were at Dreams Nov 10-17 in room 2704 which was a tropical view and a small view of the water too. A bit noisy from the fans of the rooftops below us. Staff were great overall and get to know you quickly. Thanks to Lore who never served us as she just did the beach area, but was always attentive and fun to be around as she made us feel so welcome. Also Fransico the bar server who went out of his way to make our trip enjoyable. Fernie and Corona in entertainment for the fun they added. The rooms are great, loved the no reservation feature for dinners at the restaurants. Food there was usually very good. Buffet was best for lunch and breakfast. Nice coffee bar beside the elevator for morning lattes or cappuccinos. Just tell the time share people who ask if you got your coupons and or invitation "yes we did gracias" they leave you alone, no problem. You do not need those coupons etc as they are just small discounts on high priced extras. Only complaint and disappointment is lack of nice mexican music in the sky bar, they need more live music up there or at least a variety of music. If not for Ishmeal we would not have enjoyed any time up there. Also they are very inconsistent about having certain high end liquors but have tons of top shelf hard alcohol. Lobby needs a makeover and beach chairs too as they are not comfortable but the best part about this hotel is the pools especially the infinity pool overlooking the beach. We also enjoyed the fact that they enforced quiet time after 11:00pm as we like to sleep. It seems that the management really does care about your experience there and we would go back.

Not all Dreams are created or managed equally. The Good and the Bad: The rooms were spacious and open but our daily maid kept setting our air conditioner to 50 degrees, it was like walking into a walk in freezer when we would return to the room. Our room was Tropical View which looked out over the air conditioning units which made it impossible to have a relaxing time sitting on the balcony with the drone of the AC units. Room service was good and arrived quickly to our room. Restaurants: The World Cafe buffet is good for breakfast and that is about it. The El Patio was good but we had a 15 minute wait and when we arrived upstairs into the restaurant, there were more empty tables than filled. The service here was very slow as well. The Portofino was very good with excellent service. The Oceana was great for lunch lunch but their seafood was disappointing for dinner, although the beef filet there was very good. The Seaside Grill was good with plenty of steak options.
The beach was nice and easy to walk but the water on this side of the country is not as clear nor blue as the Caribbean. The mountains made up for the murky water though.
The pools were beautiful but there was no swim up bar and you were not allowed to have a drink near the side of the pool, it had to be 4 feet away. Dreams employees patroled the pool and would scold you if you took a drink anywhere near the pool. This got old real quick. We also were told not to get the pool deck wet. When we would get out of the pool and drip water on the pool deck the Dreams patrol would comment about it. Haven't figured out how to get out of a pool without dripping water. On one of the days, while we were sitting on the side of the pool with our feet in the water, a Dreams patrol employee showed us a notebook and pointed to where it said "Must take shower before entering pool and jacuzzi". We looked at him, as we were all already wet from the pool and asked why he was telling us that?? He gestured around us and there was a drink on the pool deck that didn't even belong to our party but to the people next to us. He obviously didn't speak english nor knew what he was pointing to in his book. It put a damper on the fun when you are being monitored continuously. It was not just our family group either, we saw other guests approached as well and we spoke with others who were disappointed in the "rules" of the pool. A daily irrritation was one of the condo owners would come out on their balcony and ring a bell repeatedly.
The best part of staying at the resort has to be Julio, the pool waiter. Julio made everyone feel welcome and was fun to interact with. The other servers should observe how Julio does his job and learn from him. On Julio's day off we had two diffrent servers that never smiled once. The shows were hit or miss. The Fire Show was very good and entertaining. The Magician was more impressed with himself than we were. I have stayed at other Dreams resorts and by far, this one is the more disappointing. This is a good resort for those who like to relax by the pool in a quiet atmoshere and are not looking for shows or late night entertainment.

My hubby and I just returned from Dreams Villamagna, with another couple for one week. The resort was at 100% capacity. It was a wonderful week overall, and this resort has some strengths but also many weaknesses. Previous Mexican resorts we've stayed at in the past several years were the Royal Decameron Nuevo Vallarta, the Barcelo Ixtapa on the Pacific side; the Barcelo Tropical Beach on the Mayan Riviera as well as the Catalonia Royal Tulum.
Upon arrival they try hard to ensure you get your “coupons”. We quickly learned that this is a way to try to get you to spend more money on high priced items (with a coupon discount). This does not seem like a very classy way to treat your paid guests upon arrival.
Pools: The pools are very nice here, and kept very clean. We sat near the ocean so did not experience any of the entertainment at the pool nearest the lobby. You are not allowed to drink in the pool or on the edge of the pool and this is enforced. The chairs around the pool are very nice, but we did have to get there at 7 am to get the chairs closest to the beach. We did not find the beach chairs to be very comfortable, and the beach vendors get a little tiring. The washrooms were kept VERY clean, but there is a need for a washroom closer to the beach.
Quiet Resort: This resort does not have a party atmosphere which we were fine with because we are not partiers. They did have a couple of evening shows which we did not go to. The entertainment area for these shows did not look very attractive, and there was no bar service there.
Lobby: the lobby is in major need of some nice lobby furniture. Not at all an impressive area to arrive to or to relax in (see pics). It would also have been nice to have more live music in the early evening.
Staff & Drink Service: I’d agree with the other reviews that the staff and the service are one of its greatest strengths. The drinks service at the pool and beach was excellent. The drink servers work very hard. We especially loved Lore and Carlos who worked so hard to please and made it very fun as well! Omar was also very good. The drinks were good but not always consistent. I personally had an issue with the hygiene of the way the drinks were served (nothing to do with the staff!). The would return to the bar with a tray of empty dirty cups, grab a bunch of unwrapped straws from the straw bin and put them in the new drinks as well as throw a bunch in their apron pouch. Also in the pouch was a cloth which came out from time to time to wipe the sweaty brow; no hand washing in between. This kind of grossed me out. “Corona” and “Verne” are two entertainment staff who made great efforts to remember our names and were very friendly.
Restaurants & food: We did enjoy not having to make reservations for the restaurants. We were looking forward to the Oceana lunch restaurant, but after the first two times found that their lunch food was not that great (see pics), so we went to the buffet for lunch the rest of the time. The buffet was fine for breakfast and lunch; not a huge selection, but enough in my opinion. The service was very good, they always came quickly to serve drinks and look after us. The restaurants did a much better job at dinner and we mostly found the food to be very tasty and nicely presented. One exception would be our second visit to the Portofino. We arrived at 6:30 when they opened and there was a line-up to get in. Once seated it took an hour and a half before we got our main course! Another couple who were seated about 45 minutes after us got their meal before we did. They didn’t seem to be able to handle that many people at once, and things happened very slowly!
Drinks: The wines are all far better than any other all-inclusive resort I have been to. They have two whites and two reds, and they pour them out of a bottle. I was not impressed with my first time at the Gohan Sky bar. I asked for Kahlua on ice and was told they did not have any, so I ordered something else. Fifteen minutes later our friend went to the bar and insisted that they must have Kahlua in that fridge and she came back with a glass. They save bottles and put them aside for special (or persistent) guests. I’m not a fan of that approach.
Mexican Night: We did go to the Mexican night on Friday and this was a very fun evening. It was held around the pool deck / buffet area. There was a Mariachi band and some Mexican dancers. A balloon guy came around and made amazing balloon hats for people, going from table to table. He provided many laughs and deserved tips because we understood later that he was not paid, but depended on these tips ... not fair! The service at this dinner was outstanding.
Rooms: The bed was very comfortable and the rooms were always clean. Nice rooms for couples. We had a tropical view (#2709) but could not enjoy sitting out there because the fans below sounded like jet engines, so didn’t make use of the Jacuzzi.
The staff did seem very open to feedback in the end, so I think they are trying hard to improve. I’d return again, but the price would have to be right compared with other resorts.