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“Dreams Villamagna is now our #1 destination” 5 of 5 stars
Review of Dreams Villamagna Nuevo Vallarta

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Dreams Villamagna Nuevo Vallarta
4.0 of 5 Resort (All-Inclusive)   |   Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico   |  
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Ranked #7 of 26 Hotels in Nuevo Vallarta
Kingston, Canada
1 review
1 helpful vote 1 helpful vote
“Dreams Villamagna is now our #1 destination”
5 of 5 stars Reviewed May 3, 2012

My wife and I and 2 friends traveled to Dreams Villamagna for my wife's 50th birthday March 16th. We had never been to Mexico before and were a little weary about going there. We have been to Cuba 3 or 4 times and the Dominican. Well all our worries are gone now, we h ad a wonderful time and do not have 1 thing to complain about. The food was second to none and the service was impeccable.Everything was extremely clean and the staff are the friendliest I have ever encountered at any resort. We did them a favor by attending their other Dreams resort in Peurto Vallarta for 2 nights and when we returned we were upgraded to the hilt. Brenda and Rauel made us feel like we did them the biggest favor but it gave us a chance to visit another great resort, by the way Dreams VM far superior. They decorated our room for my wife's B'day and even had chocolate covered strawberries and cake for her at both resorts. All four of us loved this resort, any complaints you read about this place the people would probably find something wrong anywhere they went. Just a lovely quiet relaxing resort with very wonderful people looking after you. The rooms were huge and the oceanview was spectacular. We will be back, thank you Brenda , Rauel and your wonderful staff. Rick & Kim Lawrence

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 8, 2012
Dear Mr. and Mrs. Lawrence,

Thank you for your kind review and the pictures you posted about your recent stay at Dreams Villamagna Resort & Spa. We are glad to know that you made the right choice and that you had a wonderful time. Our commitment is to make our guest feel like they are “home away from home” providing an excellent, professional and friendly service; we work hard every day as a team to achieve our main goal which is to satisfy our entire guest.
We also want to thank you for choosing us to celebrate your wife´s birthday, and I am happy to hear that you enjoyed the special detail we made for her, the amazing ocean view that take your breath away and our main ingredient our staff. Please rests assure that I will share this review with all the staff and with Raul our Room Division Manager and will let him know about your recognition.

Once again thank you for your preference and it will be a real honor to welcome you again in your home Dreams Villamagna Nuevo Vallarta.

Please keep in touch through facebook or by email. It will be a pleasure to assist you in your next visit.

Kindest Regards,
Brenda Landeros
Public Relations Manager
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2,358 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (562)
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English first
Farwell, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2012

Staff was wonderful loved this place. We stayed here for 7 days of heaven. Grounds, pools, and the food was all amazing. We got a room over looking the pools and the ocean with a hot tub in the balcony. Was so great weather is hot and steamy but the nights were wonderful and cool. There was tons of childern who always looked like they were having tons of fun. Hotel had fun activies all the time and sometimes night shows. Everything was inclusive even room service. Also had an amazing spa. We would go back every year if we could.

Room Tip: You really really should get an ocean view.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 3, 2012
Dear Guest:

We would like to express our most sincere gratitude for your positive comments about our Resort. It pleases us that you enjoyed our luxurious suites with furnished balconies with Jacuzzis that offer spectacular views, the great weather we have in Puerto Vallarta/Riviera Nayarit and of the spectacular day and night activities for guests of all ages. Our Resort prides itself in the “Excellent” customer service that we provide our guests, and this special treatment is what brings back many return guests year after year.

Thanks once again for your preference and we look forward to host you once again at our beautiful resort.

Best Regards,
Ivette Chavez
Quality Control Manager
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Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2012 via mobile

This is the second time we stayed at the hotel... First time was not nice...but the satff took our comments and the second time was Amazing!!!
We were on our anniversary and we got an upgrade, frin the tine we arrived we were received by Brenda, the PR, she took care of us and from that time we dtarted to get pampered 24hrs!!
Restaurants are very good! Portofino is amazing we told Luis the chef that his Rissotto was amazing..he came out of the kitchen and gave us the recipe!!!
Rooms are very good, overall a great experience!! Thanks to all the staff!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 3, 2012
Dear Guest:

Thank you for your preference and for your nice review in this forum. It is always hear from our returning guests and to know that you enjoyed your stay at Dreams Villamagna Resorts & Spa for the second time. We are also glad to know that you enjoyed all our facilities and services from the day of your arrival to the end of your stay. For us it is a pleasure to pamper all of our guest and to make them feel like home providing the best quality service and making our guest feel that they don`t want to leave or having them return to this your “home.” Reviews like yours give us the certainty that we are heading on the right direction. Please rests assure that I will personally congratulate Brenda for making your stay more pleasant and for her excellent customer service and our Chef for his pleasing you with his amazing Rissotto.

I hope to have the delight to host you again and again. Once again thank you very much for your confidence and you’re your nice comments.

Please keep in touch with Brenda on facebook or by email, for any assistance on your next visit. It will be a pleasure for her to take a good care of you.

Looking forward to welcome you again in your “home away from home”.

Ivette Chavez
Quality Control Manager
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Surrey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 1, 2012

My wife and I, along with 24 of our friends and family made the trek down to Mexico to tie the knot. We spent a lot of time with our travel agent (who I highly recommend - Tammy Henry) at finding the perfect spot for our wedding. In the end we chose Dreams VM.
From the moment we pulled up in the bus to the moment we left the experience was beyond 5 stars. I had been to a few higher end resorts in that area before and Dreams VM is on a different scale.
If you are looking for amazing food and service, this is your spot. An example of the service is when a server (at Portofino) stood in front of the window at dinner time because the light was shining on my 83 year old grandma that was experiencing her first all inclusive experience! This was the type of service we experienced during all meals and even around the beach and pools. Our while group was blown away by how all the staff go above and beyond.
Our wedding planner at the resort, Daniel, did an incredible job and really made the wedding stress free for my wife, we were even relaxing by the pool 4 hours before we said 'I do'
The whole wedding experience at Dreams was so great and even better than we imagined. We did the ceremony and reception on the preferred club's beach, which I highly recommend. The service during our meal (Gerard? and I forget the other server's name) were very professional and did a great job. The wedding photographer was also superb and the photos we have are remarkable, see a few for yourself (attached).
Thanks to Daniel for making our wedding simple, stress free and a time we will never forget.
If you are looking in this area and aren't sure where to go, book here, you will not be disappointed....unless you want the nightlife, which this resort does not offer. That aside, the overall experience we had were fantastic!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 3, 2012
Dear Guest:

Thank you for your kind review dedicated to Dreams Villamagna Resort & Spa and for making us part of your Wedding. We are so pleased to know that you had a fantastic time and that you are recommending our resort that is a true honor. We are happy to know that and that our staff made your stay even more pleasant with the efficient, attentive, professional and friendly service, they are a significant part of our resort that is helping us achieve our goals. We are also glad that you enjoyed of our 5 internationally themed restaurants and of our shimmering swimming pools. Our entertainment team also gives you the option to visit downtown Puerto Vallarta after our shows, where you can have the opportunity to enjoy of Puerto Vallarta´s night life. Rest assure that I will let Daniel and Gerardo know about your recognition and congratulate them for their well job done.
It was our pleasure to have you here and would love to host you and your husbands on your next trip at this your home away from home.

Best Regards,
Ivette Chavez
Quality Control Manger
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Warren Mi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 29, 2012

We booked into Dreams Villamagna after our original hotel Vallarta Palace cancelled on us since they were converting their hotel into a Hard Rock. Needless to say, it was not a pleasant experience. The service was very spotty; some days we had great waiters, other days the wait staff almost ignored us. We could not get the manager to sit eight of us at the Portofino restaurant; they could only do two tables of four each; how strange when the night before, they seated seven of us at the Mexican restaurant next door. they would close the Gohan Bar on certain nights (located on top of the hotel) due to other dinner parties. The food was the same at breakfast each day and you only had one choice to eat at for breakfast unless you ordered room service. The quality of the food was marginal to say the least. The steaks were tough and seafood was not very fresh. On a positive note, most of the hotel staff were friendly, the rooms were kept clean and other than running out of toilet paper one day, were comfortable. The Entertainment staff were not very good getting people to participate; the entertainment on the nights we went was poor compared to other shows at some other resorts we stayed at. Considering this was our first trip to Puerta Vallarta, I would be hesitant to book another hotel on this side of Mexico; I think the value and options available in the Cancun area was far more superior. I would not recommend this resort; we did visit some of the other resorts in the area and they were better.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 3, 2012
Dear Guest:

First of all, I would like to thank you for expressing your feelings regarding your recent stay with us. It is never pleasant to hear one of our guests has encountered dissatisfaction during their stay. We are committed to excellence without exception and our guests’ satisfaction is the most important point. After sharing your review with our operations managers the necessary actions were taken in order to avoid future failures of services. With the reference to the quality of the food our standards are above the norm, giving us the secure confidence in our product which we are offering to our guest.

I would really appreciate that you give us the opportunity to host you again and to probe you that we have improve in all our areas.

If there is anything I can do for you, please contact our Public Relations Manager for further information.

Once again thank you very much for choosing us.

Kindest Regards
Ivette Chavez
Quality Control Manager
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Regina, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 28, 2012

To preface my review, the group that I was part of was 5 couples between the ages 24-32. We arrived on Friday, April 20th.

Upon arrival at Dreams Villamagna, we were very impressed with the grounds. Off the bus is a small lobby bar that allowed us to get a few cold drinks while we checked in. We all opted for the Jr. Suite which provided an ocean view and balcony jacuzzi. The rooms were very spacious and modern, the bed was very comfortable, and the service kept our rooms clean each day.

The problem that my wife and 3 others encountered is that each had food poisoning symptoms late in the Saturday evening, which ultimately resulted in being bed-ridden the entire Sunday. Monday, the 4 started to feel better, but one of the wives again had similar symptoms that limited her to bed on the Wednesday. Everyone within the group of 10 had mild sickness throughout the week that we've never encountered any other time we've travelled to Mexico (if you're interested in knowing more, please contact me). We tried deducing exactly what the cause was the major sicknesses, but could not locate the exact meal (or drink). That said, spending a day (or two) in a hotel room of a Mexican resort is no laughing matter and a complete waste of money.

PROS:
1. Very nice and clean resort. Being that it was April, the vacancy rate was about 70% so lounge chairs were readily available.
2. The beach is very nice and the fact PV is on the west coast allows the sun to set around 8:30 PM (as opposed to what seems a lot earlier in Cancun)
3. Service was top notch.
4. My wife indicated the spa was spectacular.
5. The gym was well equipped.
6. Unlimited amount of a la carte suppers.
7. The pool deck is excellent to sit and relax!

CONS:
1. The resort has a no drinking in the pools policy (even if you have a to-go cup), especially in the adult only pool - and enforce it rigorously. However, they do not enforce "no children in the adults only pool".
2. There is no bathroom in close proximity to the adults only pools / beach. As mentioned above, having a stomach bug throughout the trip, it was quite annoying that there were not bathrooms closer to this area.
3. The bars closed early (12:30AM was the latest). Considering we'd start supper around 8:30 PM, by the time we were complete, it didn't give much time to socialize and have some fun. For example, the Sushi Bar was suppose to be open on the Monday till 12:30 AM, however, when we went up at 11:30, it looked as though it had been closed for half hour or longer.
4. LOTS of young families with children the age of 6 or younger.
5. Being that this resort has little night life, Nuevo Vallarta is quite a taxi ride to Puerto Vallarta. Taxi's tend to get expensive. This also included the excursions we attended; shuttles did not come to the resort (NOTE: taxi fares are based on people in the taxi, not based on distance travelled).
6. Obviously the sickness we incurred.

RECOMMENDED FOR:
- young families
- people looking to relax and not worry about night life
- interested in being distant from the busy-ness of Puerto Vallarta

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 3, 2012
Dear Guest:

We appreciate the time you have taken to post your comments regarding your stay at our resort, and we are sincerely sorry to hear that you had a disappointing experience. It is our responsibility to ensure that our products are in perfect conditions and for this reason we can assure the quality and cleanliness of service in our restaurants. Our standards still remain well above the norm, giving us the secure confidence in the products we are offer to our guest and this includes safe procedures in the preparation of food and water in all areas of the hotel including our pools. To achieve our goal, we are constantly running lab test on our food, water, ice and employees. Also we already verified the doctor´s report in a way to not minimize any case with the symptoms you mentioned but we do not have any report of it. We're sorry that we missed the opportunity to speak with you in person at that time about this special point because our assistant food & beverage manager was around checking the service, we did hope to have the opportunity to attend your concerns during your stay. Given a chance, we might have been able to change this experience into a much better and good one.
Overall we are happy to know that you enjoy our luxurious suites, our certified beach our delicious a la carte restaurants, our spa and our excellent service. We rest assure that all of your suggestions are being taken into consideration.

We sincerely thank you for choosing us as your vacation destination; we hope to have the opportunity to welcome you again in your home away from home.

Best Regards
Ivette Chavez
Quality Control Manager
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Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 27, 2012 via mobile

We stayed at the condos here in April 2012. The grounds are beautiful with 3 different pools with different temperatures. The beach was nice but ita the views from the rooms that do it. We looked out over the pool and beach. Because you're on the west coast you get to watch the sun set every night from the balcony. I would recommend looking into renting a condo on the property if the all inclusive is too expensive. We bought all inclusive passes a couple of days but otherwise we made our own food in the beautiful kitchen in the condo. The food at the resort was okay but nothing special.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, May 2, 2012
Dear Guest:

Thank you for sharing your opinion in Tripadvisor regarding our resort. We are happy to know that you enjoyed our services, facilities our beautiful certified beach and the amazing breathtaking views from your balcony. We invite you to live the full Dreams Villamagna Resort & Spa experience designed for families, couples, singles and friends where embrace guests with Unlimited-Luxury where everything is included.

Thank you once again for your comments.

Best Regards,
Ivette Chavez
Quality Control
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Villamagna Nuevo Vallarta

Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Nuevo Vallarta
#5 Business Hotel in Nuevo Vallarta
#5 Romantic Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#7 On the Beach Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel

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