I had been emailing back and forth with the reservations person for a couple weeks - I have a Tippr voucher for a studio or one-bedroom suite. I had specified in all the emails that I wanted a two-bedroom and we had agreed on how much extra I would pay, etc. When they emailed me the confirmation, it was for a ONE-bedroom, not a TWO. I emailed them a week ago to have them change it and send it back. Haven't received a single response in over a week.
In all my interactions with them prior to this, they were super helpful & responded relatively quickly. Now I'm so frustrated, I don't know what to do. I'm hoping they will read this and actually reply to me so I can get this squared away. I can't make flight reservations until I know that they have a TWO-bedroom available during the dates we agreed upon.
- Official Description (provided by the hotel):
- Taheima Wellness Resort & Spa Hideaway Retreat Defines a Holiday Experience With a Meaning and Purpose for Body, Mind and Soul. Taheima, located within 10 minutes of Puerto Vallarta International Airport, offers convenience and ease-of-access, all within its own tropical oasis. Taheima offers its own landscaped lagoons and Infinity swimming pools, beach club, Taheima artfully unites shelter with nature within a tropical environment. ... more less
- Also Known As:
- Taheima Wellness Resort And Spa
- Taheima Wellness Hotel Nuevo Vallarta