BAD CHOICE. DO NOT RENT. I arrived to Hotel Siesta around 3:30am. I was greeted by Manuel Beltran and I asked for information about prices and room choices. Apparently there where only two options for only two rooms left. The major difference was one room has a King size bed (Executive room) and the other room a two full size bed (in the old part of hotel). I choose the King size bed. “Executive Room” ($80.00dlls) in the “New Section” of the hotel. I paid with my American Express.
When I got to the room (301) to my surprise it was a two beds room, it was filthy and looked old. I called the front desk to clarify about the “mistake”, instead Manuel Beltran l rise hell by telling me to go to the front desk. Instead of apologizing or try clarifying the issue he asked me to go back to the front desk to cancel the room. When I got back he already had cancel my room, with out explanation. I was practically asked to leave by this guy Manuel Beltran who do not know or have any knowledge about customer Service. Friends of Trip Advisor remember this is Mexico the land of the tricks, the outlaw, corruption, etc. This guy did not care whatsoever he probably felt a Joy of accomplishment asking me to leave. I WILL NEVER GO BACK TO RENT AT THIS PLACE.
- Official Description (provided by the hotel):
- Enjoy Mexicali at Siesta Real Hotel, a hotel full of tradition. We offer 94 comfortable rooms & junior suites, swimming pool, restaurant bar, meeting rooms, internet room, travel agency, direct access to the city's most important sports facility: "Ciudad Deportiva", but most importantly you will receive the attention you deserve by our friendly personnel who will make your stay truly pleasant. ... more less