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“Close to Perfect!” 5 of 5 stars
Review of Las Palmas

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Las Palmas
1000 Sandy Beach Rd, Puerto Penasco 83550, Mexico   |  
Hotel amenities
Ranked #8 of 19 Hotels in Puerto Penasco
West Orange, New Jersey
1 review
3 helpful votes 3 helpful votes
“Close to Perfect!”
5 of 5 stars Reviewed January 6, 2013

Stayed at Las Palmas 4 different times this year (June/July, August, October, November). The resort itself is beautiful and has anything you could ask for. Pools, spas, the beautiful beach, slides for the kids, a little store, a restaurant, a bar, etc. Very safe, never heard or saw of any problems. As for people mentioning roaches, I saw one outside in the hallway one day, nothing inside the condos. These are not roaches like you would get in a dirty apartment, these are outside roaches that come because of all the vegetation and water. Anybody living in Arizona would know this, and Rocky Point is still the desert. Everyone at the resort was helpful, friendly and kind, with the exception of the girl at the front desk. She needs an attitude adjustment. She acts like she's doing you the favor by being there. Otherwise, it was perfect. We enjoyed every day of each of our four trips. Sometimes with kids and sometimes without. The kids LOVE the slide at the main pool, and love walking along the beach during low tide checking out the tide pools and the little critters they find. We've stayed at all of the Sonoran Resorts and at Las Palomas and ALWAYS come back to Las Palmas. For the price and all the amenities, and the fact that it feels smaller and more personal, we probably won't be staying anywhere else again. Can't wait to go back!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chicago, Illinois, United States
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 17, 2012

I've stayed at Las Palmas 3 years in a row. I wish I could give a higher rating than poor - but honestly it has been declining.

Our first year we stayed in a 2 bedroom unit on the 5th floor. Only saw one or two roaches (dude it IS Mexico!), And the unit was well equipped for all of our needs. We enjoyed our stay so much that we decided to get married on the beach there the following year!

2nd year - we stayed in a 1bdrm unit on the 7th floor - it was FANTASTIC! The owners of the unit obviously love coming to Puerto Penasco themselves, and we felt like we were staying in someone's home. It was lovely! This year, our friends and family stayed in two of the casas. They seemed nice - but I can't really speak to the overall quality as I only popped in and out of them.

This year - our 3rd year - we stayed in a 2bdrm 1st floor unit. It was lame. Everything was OLD. Bedding - was threadbare and a plastic covering on the mattress (does someone have incontinence issues? eww), kitchen was missing a lot of things. Very frustrating. We bought stuff along the way (hooray for Walmart!) as we needed, and then left it behind. Hopefully the next guest was able to use it! But it just seemed the unit hadn't been cared for like the previous ones. Maybe the issue is as the unit owners fall behind they stop coming to town and stop doing the things that are not part of the resort's responsibilities? Or maybe the units are for sale and no one is maintaining them. Our friends were staying in the same casa they had the previous year - talk about run down! The glass top stove was completely cracked in two! And again - just everything either missing, gross or neglected.

It makes me sad to see this place deteriorating so quickly.

Our next trip to Puerto Penasco will have us staying somewhere else.

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 11, 2012

My second time staying 1 year later same weekend same home it was disgusting! The first time was for a wedding at the location and the same house the second time around. We went back to celebrate the one year wedding vows of our friends.
House 11
1. 12 people stayed in this house upon entering the main bathroom is broken, I called 4 times befor they came to visit
2. Front door didn't open fron the inside we could only enter the house using the front door
3. The sheets in all 4 bedrooms were not washed, filled with sand on the inside
No excuse, Mexico is sandy but this was clearly due to not washing them for new guest to arrive
5. The to holders kept falling out of the wall
6. Master bathroom shower was filled with cigarette buds and ashes
7. Roaches in the fridge! I mean in the fridge! Needless to say we found roaches in our dipping sauces we made for our shrimp the next morning. Small ones big ones, roach infestation! It was so disgusting I have no words
8. Roaches in the cabinets, bathrooms and in our bags, they crept into everything. My husband and I slept covering out mouths we were so scared
9. Oven didn't work
10. Stove burners worked when they wanted to
11. Roaches in the dish washer
12. Dishwasher was also broken
13. The counter tops are dark granite , I was washing dishes and when I realized the counter top was moving it was more roaches!
14. If you left your beer out , food cups u found roaches in them within minutes
15. A couple of times the roaches crawled onto the couch while we tried to watch the avengers.
16. The security guard harassed the Hispanic people in our groups. We have Anglo and Hispanics all on the list but he only went after the Hispanics. Our friends had bracelets given by the hotel and still called into front lobby to make sure they were on the list. Our friends our respectable humans, business owners educated people and were singled out. It was very frustrating. This happened everytime they went to the pull.

I called the front desk multiple times and they told me it was out of there control. I have stayed on almost every resort on the beach. This is the first time it was a tru roach infestation. It's common to see one or two but never in my life have I seen so many.
also told them we didn't appreciate them harassing guest who paid to stay at this location. They said nothing. Btw- the pool was filled with many locals that didn't even have bracelets all weekend.mim at a lot at what happened. We will never ever everrrrrrrrrrrrr stay here. I do not recommend this place. I am still slapping my legs and body because I feel little roaches crawling on me. I went over Columbus weekend. Stayed in house 11.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 28, 2012 via mobile

As summer surprise we took our teenage daughters July 22nd thru the 28th. We had a great time. We rented directly from an owner and not the resort. We rented a 2 bedroom 2 bath unit. The condo was beautifully decorated and on the 7th flr. This was our first time to Rocky Point. The owners were great, they gave great advice on what to bring. We didn't have problems at the resort well the elevator was out for one day but that was nothing. I saw the other posts about roaches but we never saw any in our room. The pool was warm and so was the ocean. The water in the ocean is super salty but was very relaxing. We had an awesome time and can't wait to plan our next trip.

Stayed July 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 9, 2012

Hi there- We stayed here in Bonita 503A. First of all I was expecting this trip to suck. I just came to see my sister here. I was anticipating it to be hot and the ocean to be hot the pool to be hot- etc., etc. So I was just planning a social call.

Okay, so most of my stay was extremely pleasant- LOVED IT!! We stayed over 7/4/12 week. The weather was awesome. The beach was nice, the pool here was awesome. Our kids played for hours on the slides (which were better in person, then the pictures). I was pleasantly surprised. When we first walked into our room- it just seem gorgeous. The kitchen was clean and bright w/ a beautiful view from the window. We also had a beautiful view of the ocean. There were towels and utensils in the kitchen. I would still suggest bringing ones own beach towels. All and all I love it here and will be back. However, I do have to be honest about some things.

We did see one roach each night in our room. I don't care too much about that because of the climate here and when I stayed in San Diego I had the same problem. So we killed the roaches as we saw them. We had 3 total. Second there was a bad sewage smell one day in the room. We called the desk and they came right away and I guess they put bleach or something in the drains. That took care of it and we didn't have that problem again for the rest of our stay. There is no one at the desk after 11:30pm so if you need help w/ something you won't get it. We called security one night for help w/ the sleeper sofa and they couldn't understand what we wanted.

I guess these would be huge problems to some. We didn't mind because all and all we loved our stay. Oh, I should also mention this is Mexico. People did drink and I saw one smoker in the pool at the bar. Second, there were no rules on the slides. People were coming down head first etc. The swim up bar was never open and the jacuzzi was cold for one night of our stay. Okay, take this review for what it is worth. I took the good w/ the bad and I saw more good then bad. I think for the price I paid I get more for my money then in California. Don't forget you get a kitchen and washer and dryer here. We never went out to eat on this trip which saved us a lot of money. I would say that is well worth it for just over $100 per night.

Thanks for reading this review. Also, we travel to Rocky Point on average once a month from Phx. We always go during the day and have never had a problem w/ safety. I wouldn't suggest traveling in Mexico during the night. However, you will find a lot of Americans here. I find Rocky Point to be more safe then some places in Phx.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 12, 2012


We just got back and stayed here June 6-12, 2012 in Casa 12. It was huge disappointment, huge!! Where do I begin? The villa was run down and not well maintained over the years. It has horrible Ikea furniture that was worn, nicked, dirty, and cheap. The beds have lumpy, disgusting futon mattress so don't plan on sleeping. The main room had dirty couches, dirty curtains, dirty kitchen, dirty everything. The kitchen was not well stocked with cooking utensils and the ones that were there were disgusting or so used that it was scary to cook food in them. No toaster, no trash can, no dish towels, no garbage bags. Bring your own toliet paper or you can buy some in their store!! There were ants in the bathroom, EVERYWHERE. The over the stove microwave was broken so they put one on the counter that sounded like it was about to explode any minute. There were missing light bulbs everywhere and the one in the master bath was hanging by a screw. Be careful it doesn't fall in while showering. The stove was old, worn and dirty but it did work as did the dishwasher. The washing machine worked on hot, hot, or scalding.

The drain in one of the bathrooms was so slow it almost overflowed. The neighbors had their shower and toilet back up so we had a whole day to enjoy the workers digging up the sewer line to unclog their pipes right next to our patio. It was super having them there all day long and even better when we had tons of roaches at night on our patio because of the sewer work. The TV's are old and crappy. The remotes are taped together with duct tape and the garage door didn't work all the time. I heard others complaining about their villas to the front desk. They don't care at all by the way!

The pool is dirty, small, has very little seating and no umbrellas. The swim up bar never opened and apparently hasn't for some time. I never saw anyone clean the pool all 6 days. Fun pool for kids with a water slide on one side and a play pool on the other side. No lifeguard on duty and no one watching the kids on the slide. I am surprised there weren't any injuries. If you want to escape the kids, no chance here you will have to go to the beach. The other 2 pools are so small they are like jacuzzi's which by the way, most of them on the property don't work and the ones that do aren't hot. Also, apparently they don't care if you put your kids in the pool with dirty diapers or even change diapers right by the pool where the feces and urine can back flow into the pool water. I guess only some rules apply to some people at the "resort" (a term I use loosely) because you can have glass bottles out at the pool (even though signs are posted not to)that's cool, you can throw your beer cans, bottles, and trash in front of your villa and leave it there for your entire stay so everyone who walks by your yard to the pool can enjoy your dump all weekend long and you don't even have to clean it up before you check out! You can actually have the cleaning people clean up your frat party for you! I thought that was a nice touch! You can let your kids run and scream around the pool, you can eat food in the pool, and you can have huge loud parties all night long with music and screaming! BUT...DO NOT smoke anywhere near the pool! Apparently they draw the line there! I saw security once on the property actually checking patios and the beach. Not sure why since it was Monday night and no one was there anymore! The plants and grass need some TLC and the rope lights to the beach on the palm trees have a nice effect if they all worked. Lastly, forget about Wi-fi at Las Palmas, you aren't getting it!


Room Tip: Rent somewhere else!
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
108 reviews 108 reviews
8 hotel reviews
Reviews in 34 cities Reviews in 34 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 20, 2012

We rented a two bedroom two bath condo for 8 days. It was really nice escape for our family. During weekdays Sandy Beach is empty, but on the weekends it was fairly busy. However, it is nothing like it was prior to the recession. If you use common sense when traveling in Mexico, you will be okay. Don't travel to Rocky Point at night and stay on the resorts at night. There is visible security around the clock. We will be going back to Las Palmas again!!

Room Tip: End units are larger.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Palmas

Address: 1000 Sandy Beach Rd, Puerto Penasco 83550, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #8 of 19 Hotels in Puerto Penasco
Price Range (Based on Average Rates): $$
Number of rooms: 80
Official Description (provided by the hotel):
Las Palmas is an oceanfront resort comprised of privately-owned luxury homes and condominiums. The resort is located along Sandy Beach in Puerto Penasco, Mexico. The town is commonly known as Rocky Point. Las Palmas reflects this new trend with its splendid architecture, groomed landscaping and family-oriented culture. The gated compound offers 24-hour security, heated pools, Jacuzzis, lighted parking and a spectacular club house with swim-up bar, kid's pool, exercise room, game room and spa. ... more   less 
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Also Known As:
Las Palmas Hotel Puerto Penasco
Las Palmas Beachfront Hotel
Hotel Las Palmas Beachfront
Las Palmas Puerto Penasco, Sonora, Mexico

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