DO NOT STAY HERE!
We just got back and stayed here June 6-12, 2012 in Casa 12. It was huge disappointment, huge!! Where do I begin? The villa was run down and not well maintained over the years. It has horrible Ikea furniture that was worn, nicked, dirty, and cheap. The beds have lumpy, disgusting futon mattress so don't plan on sleeping. The main room had dirty couches, dirty curtains, dirty kitchen, dirty everything. The kitchen was not well stocked with cooking utensils and the ones that were there were disgusting or so used that it was scary to cook food in them. No toaster, no trash can, no dish towels, no garbage bags. Bring your own toliet paper or you can buy some in their store!! There were ants in the bathroom, EVERYWHERE. The over the stove microwave was broken so they put one on the counter that sounded like it was about to explode any minute. There were missing light bulbs everywhere and the one in the master bath was hanging by a screw. Be careful it doesn't fall in while showering. The stove was old, worn and dirty but it did work as did the dishwasher. The washing machine worked on hot, hot, or scalding.
The drain in one of the bathrooms was so slow it almost overflowed. The neighbors had their shower and toilet back up so we had a whole day to enjoy the workers digging up the sewer line to unclog their pipes right next to our patio. It was super having them there all day long and even better when we had tons of roaches at night on our patio because of the sewer work. The TV's are old and crappy. The remotes are taped together with duct tape and the garage door didn't work all the time. I heard others complaining about their villas to the front desk. They don't care at all by the way!
The pool is dirty, small, has very little seating and no umbrellas. The swim up bar never opened and apparently hasn't for some time. I never saw anyone clean the pool all 6 days. Fun pool for kids with a water slide on one side and a play pool on the other side. No lifeguard on duty and no one watching the kids on the slide. I am surprised there weren't any injuries. If you want to escape the kids, no chance here you will have to go to the beach. The other 2 pools are so small they are like jacuzzi's which by the way, most of them on the property don't work and the ones that do aren't hot. Also, apparently they don't care if you put your kids in the pool with dirty diapers or even change diapers right by the pool where the feces and urine can back flow into the pool water. I guess only some rules apply to some people at the "resort" (a term I use loosely) because you can have glass bottles out at the pool (even though signs are posted not to)that's cool, you can throw your beer cans, bottles, and trash in front of your villa and leave it there for your entire stay so everyone who walks by your yard to the pool can enjoy your dump all weekend long and you don't even have to clean it up before you check out! You can actually have the cleaning people clean up your frat party for you! I thought that was a nice touch! You can let your kids run and scream around the pool, you can eat food in the pool, and you can have huge loud parties all night long with music and screaming! BUT...DO NOT smoke anywhere near the pool! Apparently they draw the line there! I saw security once on the property actually checking patios and the beach. Not sure why since it was Monday night and no one was there anymore! The plants and grass need some TLC and the rope lights to the beach on the palm trees have a nice effect if they all worked. Lastly, forget about Wi-fi at Las Palmas, you aren't getting it!
FIND SOMEWHERE ELSE TO STAY!
- Also Known As:
- Las Palmas Hotel Puerto Penasco
- Las Palmas Hotel
- Las Palmas Beachfront Hotel
- Hotel Las Palmas Beachfront
- Las Palmas Puerto Penasco, Sonora, Mexico
- Official Description (provided by the hotel):
- Las Palmas is an oceanfront resort comprised of privately-owned luxury homes and condominiums. The resort is located along Sandy Beach in Puerto Penasco, Mexico. The town is commonly known as Rocky Point. Las Palmas reflects this new trend with its splendid architecture, groomed landscaping and family-oriented culture. The gated compound offers 24-hour security, heated pools, Jacuzzis, lighted parking and a spectacular club house with swim-up bar, kid's pool, exercise room, game room and spa. ... more less