The Jacuzzi was cold so I asked if they can make it hotter. They said they would I went back in and an hour later It was still cold. They didnt seem to care. And then I asked went to the Gym and roaches were crawling around. I went to my room and the wifi didnt work. The kitchen dishes seemed dirty. So i asked to check out early and they said I could but they would charge me all the days I reserved. I payed for 4 nights and was only there 1 day. Screw this place. dirty. Unsafe because of the sorry security staff. And hidden rules that they dont mention until it is for there benifit

im on my honey moon typing this. seriously. Im pissed. we came in sunday april 29th . Got married the 28th. and sunday through wed is when their occupancy is low so guess WHAT???? the Jacuzzi is cold! the pool lights are off. the restaurant is closed early. the we asked for towels. they said they would bring some. hours later i went to the front desk and they told me that they dont do that. we have to wash ours. So i said why not say they dont do that that make me wait for them??? the doors on our balcony didnt lock. the wifi DIDNT WORk. dam it im getting mad. the list goes on. please pitch in and pay for honey moon we can relax at. im mad i have to stop typing. xavechany@hotmail.com

Me and my family got 2 houses on the beach and loved them! Everyone at Las Palmas is so nice and helpful! This year we are getting 3 houses and are very excited to come back! In the summer the ocean is beautiful and warm. Our only complaint would be that the pool is too warm when its 100 outside and should be cooler so you can stay in it longer.

I was in Las Palmas Resort Rocky Point for 5 days and rent 4 rooms of which had no screen door so flies would squeeze themselves to the room, another thing I didn't liked about it was that in my room with 2 bedrooms the 3 televisions was broken, I reported at the reception office, but they never went to review them. Another bad thing was that the pools were very cold (April) and only one hot tub was hot, the others hot tubs was with cold water. They don't have enough bunks, in our pool area only 4 bunks, but for Holy Thursday the staff started putting many bunks and heating the pools, It was not fair because I paid holiday price on Monday (so I don't have rights until thursday?). The manager told me that the community owners had decided to heat the pools up on Holy Thursday as well put the bunks, was the worst explanation. Also the rooms had very poor appliances, only 3 tablespoons in a room with 2 bedrooms, I will not turning back to Las Palmas Resort Puerto Penasco.