When you consider what fans my wife and I are of Puerto Penasco and the Sonoran Resorts, it almost hurts to write a review like this, but here it is. Among other things, there is a complete and total breakdown of security at this resort. Simply put, it has become a Sprink Break free for all on the weekends, with everyone simply doing whatever they feel like. What happened?
Security issues: 1. The center pool for the resort was being drained for maintenance. Ouch! Naturally, this must mean that the weekenders can bring their skate boards and use the dry pool as a skateboard park. We threw the kids out of the pool, security did nothting. 2. ATV's made their way to the beach, which is strictly prohibited. Only after an ATV became waterlogged and stalled, did the kids leave (5 of them). Resort security did nothing. 3. Fireworks and firecrackers were going off everywhere, beginning friday night thru saturday night, from dusk to about 11 pm. Some of them on the rear lawn of the resort, and some of them right above the guard gate to the resort. Security would do nothing. We thought we left this junk behind in Ensenada. 4. People drunk, talking at the top of their lungs until 11:30 pm. While I was trying to sleep, my wife made her way down to the front desk 4 times. They would do nothing. Finally, I got up and threatened the final group of juvenile delinquents that were making some of the racket. After getting in their face, they left. 5. On sunday morning, while my wife and I were playing tennis, we noticed 4 college kids packing up next to our car in the parking lot. They were all drinking beer, and playing a game of soccer with a baseball bat next to our car. I asked them to move their game to the other side of the parking lot or beach, and they promptly surrounded me and started screaming curses, challenging me to a fight. I left for security, who showed up just as they were peeling out of the parking lot swearing at me from their car.
Other problems: Unlike the Sonoran Spa, there appears to be no insulation/sound barrier between the condos. As a result, there is nearly complete sound transmission between the units.
You can hear everything, from the flushing of toilets to people having sex. The first night of our check in, we were given a condo that had been frequented by heavy smokers. Unit 211W. It was disgusting, so we asked for another condo. After insisting for 30 minutes, they gave us 511W for 2 nights, and ultimately 212W for our final 3. They said there were no other units we could go to for 5 nights, unless we wanted to upgrade to a 2 bedroom for an extra charge. This being our 4th trip to the Sonoran Resorts, we had no idea you could even smoke in these units, and had never noticed evidence that anyone ever had. Policies have changed.
You must specify a non smoking unit.
Final problem: On our last trip to the Sea (14 months ago), I told them the tennis court net was a foot too low and it needed to be raised. I got no response, and no assistance. It looked like there was a problem with the crank. Guessing it may still be the same (center should be 36"), I took a variety of tools with me this trip to work on it. Well, the net was still at barely 24" and had never been touched. With part of the crank missing, I was able to operate it with a set of channel locks. I quickly discovered, that the entire assembly had been installed backwards and it was impossible to operate the net. So, I disassembled the crank, installed it correctly, and we finally have a tennis court with a proper net. This also means the court has been like this since the place was built, around 2 years ago. All 3 courts--Spa, Sea and Sun, are poorly designed asphalt, cracking apart, perhaps 1-1 1/2" thick, laid on sand. They were not built to last more than 12 months, and I'm wondering about the rest of the infrastructure at the resort, as things are also starting to fall apart in the condos.
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