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“Outdated but friendly” 3 of 5 stars
Review of Mayan Palace Puerto Penasco

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Mayan Palace Puerto Penasco
Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico   |  
Hotel amenities
Ranked #2 of 18 hotels in Puerto Penasco
Los Angeles, California
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
“Outdated but friendly”
3 of 5 stars Reviewed March 11, 2013

The facility and rooms are outdated, but for the most part, the staff was friendly or at least courteous. Its a VERY chill, relaxing type of setting. Disappointed that there was no Jacuzzi in the pool area OR the indoor pool. The activities were fun by the pool and so was their music! The Fiesta night was not impressive but entertaining enough; however, the buffet food during Fiesta night was ABSOLUTELY delicious! Karaoke was the best part of most nights we came down to the lobby. There isn't much to do in town other than going fishing, dirt bike riding and visiting the old fisherman's port (malecon).
The SPA was amazing for women! Try everything you can and ask for discounts at the lobby with the manager.
Beware of the timeshare presentations - they are pushy by sending you 1 after another sales rep and giving you options to even take docs home and deciding. Owners update is the same sales pitch no matter what they tell you!!!! It was very frustrating! Absolutely wouldn't recommend their sales team - most of them are too young too and didn't really know how to offer you the best of what they have.
The interconnections of the tower facilities are very far apart - so if you go during cold weather, you better cover up!

Room Tip: The SPA was amazing for women! Try everything you can and ask for discounts at the lobby with the ma...
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review, October 19, 2013
Dear Merlyn R :

Thank you so much for commenting about your stay at the Mayan Palace. We are delighted to find out that our staff provided you an excellent service, as this is what we strive for every day. We are happy to learn you enjoyed the spa services, the buffetof our Mexican Fiesta and the Karaoke nights.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation.

It will be our honor to welcome you once again.

Sincerely,
Mayan Palace Puerto Peñasco Management.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tucson, Arizona
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 11, 2013

Having visited mumerous other resorts, I found this place to be a dissapointment compared to other resorts that I've visited in the past. The Mayan Palace was nothing special.
It is located 20 miles out of town and has very few activities for adult or children other than the beach and swiming pool. Restuarant was significantly over priced. Room was only large enough for two adults, even though it was advertised as sleeps 4. Maid service was excellent.
Won't return.

Room Tip: Choose a resort closer to town.
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review, August 28, 2013
Dear Bob_101_10 :
Thank you so much for commenting about your stay at the Mayan Palace Puerto Peñasco. We are delighted to find out that our housekeeping staff provided you an excellent service as this is what we strive for every day.

It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. This is very useful to us.
Warmest regards,
Mayan Palace Puerto Peñasco Management.
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Gilbert, Arizona
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 26, 2013

We had a week scheduled at the Puerto Penesco Mayan and decided to check in a couple days late because of work conflicts so checked in on Monday rather than Saturday. One the way into the resort we encountered about 3 miles of muddy roads because Mayan has not put enough money into developing the resort to pave all the road into the resort. This was indicative of many parts of this resort. There rooms are lower class than any of the other Mayan Palace resorts we have stayed at before. There is only one restaurant on the facility and since you are more than 35 minute drive to town, the eating choices are not acceptable. The room was cold and the thermostat was not adjustable so we were NEVER warm. The pool was shut down the day we arrived for maintenance. If you plan on a Mayan, head South and bypass this facility.

Room Tip: Book a room 800 miles south.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review, August 28, 2013
Dear mantaman_5d :
We are grateful to our guests who give us feedback about their vacation at the Mayan Palace.

Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests’ expectations. Comments like yours are an incentive to continue perfecting our performance. We are disappointed we did not meet your expectations. For that reason, all pertaining areas will receive your feedback and we will continue working hard to achieve excellence.

We hope to welcome you back in the future.

Sincerely,
Mayan Palace Puerto Peñasco Management.
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Phoenix
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed February 25, 2013

Staff was great. Resort and activities were excellent. Don't know why people rate this place low due to the distance from town. Go here to relax and eat. The food was excellent and the service great. A bit cold in February but it could have been hot. Just the luck of the draw.

Room Tip: You will hear furniture moving no matter where you are. We were on the top floor. But it was not a...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Top Contributor
85 reviews 85 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed a few days in the Mayan Lakes/Central Park area of the resort and could not be happier. The resort itself was very pretty and well done. The staff was super kind and accommodating. I ended up getting sick (cold) but my family went kayaking in the estuary and loved it. There was barely anyone there which was odd and their is quite a bit on construction at a stand still (common in this area).

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury Park, California
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 1, 2013

Stayed for 7 days with some friends who own a timeshare through RCI. The rooms we stayed in were in the oldest part of the hotel. OLD, moldy, tiny. Nothing like we thought it would be. The town is nearly 30 minutes away through a 15 minute drive through dirt, then another 15 minute drive down a very scary (especially at night - there are no street lights) 2 lane road. Once in town, nothing to do or see. If you're looking for a place to relax and read by the pool and drink all day, this is your place. The front desk staff were less than desirable but the rest of the staff was out of this world. The buffet every night was surprisingly delicious. The quality of the food brought in was excellent!
We looked at the newer part of the hotel - seems like it would have been more worth it. Make sure you don't stay in the old building. You will NEVER return.

Room Tip: Make sure you get booked in the newer rooms.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review, October 19, 2013
Dear theinvisiblejet :

We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted that you liked our pool, our evening buffet and some of our staff’s service.

It appears as though not all your expectations were met.All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect from us. For that reason, rest assured your comments and suggestions will be shared with the appropriate areas. Reviews like yours enable our continued pursuit of improvement for perfection on our daily performance as well as to maintain our facilities in the best conditions for our guests to enjoy.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.

With all good wishes,
Mayan Palace Puerto Peñasco Management.
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Park City, Utah
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed January 13, 2013

Stayed for 3 nights (Dec 24th-27th) via using my timeshare via RCI. Had it for 7 nights but only stayed for 3 nights--thats all we planned on in the first place---3 or 4 nights. The Mayan Palace is isolated and Rocky Point the town is about 30 minutes away. I have stayed at the Grand Mayan in Puerto Vallarta so Im comparing my experiences based on the same resort chain. We did a 2200 mile road trip from Utah, to the Grand Canyon, a few days in Phoenix, and drove to Rocky Point---no issues at all driving and felt safe 80 miles across the border. The entry and main lobby was very nice and comfortable and after check in, we were shuffled over to a lady who was a timeshare person. I stopped her quickly and said we have zero interest in purchasing a timeshare and we went on our way. No breakfast, free this or that I had no interest. We had a 2 bedroom (2 adults and a 7 year old) , ocean view, upper floor, in the adjacent building (not the main building). The rooms where comfortable, we had a small kitchen with all the basics (they need to add wine glasses). The walls in the room were dirty and dust and sheet rock dust in the closets by the sames---not "dirty" but my opinion the rooms need cleaned a little deeper. The beach is HUGE and you can walk for miles, lots of sea shells, and the tide goes out a few hundred yards every day. We cooked in our rooms, at lunch at the pool, and we didnt find the prices high but we never ate dinner or breakfast in the onsite places to eat. We bought our own food at the grocery store in town and made our own cocktails. The weather was in the high 60's and nice welcome from the cold and snow in Utah. Sunny and light breeze every day and I layed out in my swimsuit on the beach every day. My son enjoyed the activities they had on the beach and the indoor swimming pool. Staff was friendly and everyone was nice. We went into town at ate at Pollo Lucas (awesome chicken!!) 1x and it was very good. Overall, I would give the Mayan Palace 3.5 stars. I have been to Mexico many times (Canun/Puerto Vallarta/Cabo) and probably wont return to Rocky Point any time soon because its not the same feel as Cancun or PV. Reminded me of AZ and felt like being at a desert lake, even though its the Gulf of CA (I think its the Gulf of CA). If I were living in Phoenix, I'd probably head down there now and then for a getaway but I wont go out of my way to go back any time soon. Nice grounds, isolated, friendly staff, rooms need to tidy up some, and the experience of Rocky Point didnt excite me at all.

Room Tip: Ocean View, upper floor, main building is closer to the pools and activities
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Puerto Penasco, responded to this review, October 19, 2013
Dear willicarj :

We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are delighted to find out youand your loved onesenjoyed our facilities and appreciate your kind comment about our staff, as we consider them one of our biggest assets.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We spend considerable resources training our staff to maintain the highest possible standard of cleanliness and hygiene which we know our guests expect when staying at our properties. Nevertheless, this will all be addressed by the appropriate areas as we constantly strive to achieve the utmost level of satisfaction.

We appreciate your feedback and look forward to hosting you again.

Warmest regards,
Mayan Palace Puerto Peñasco Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mayan Palace Puerto Penasco

Address: Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 hotels in Puerto Penasco
Price Range (Based on Average Rates): $
Also Known As:
Mayan Palace Puerto Penasco Hotel Puerto Penasco
Wyndham Puerto Peñasco
Mayan Palace Penasco
Puerto Peñasco Wyndham
Mayan Resort Puerto Penasco Mexico
Mayan Palace Puerto Penasco Sonora, Mexico

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