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Mayan Palace Puerto Penasco: Traveler Reviews

Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
Hotel amenities
Mayan Palace Puerto Penasco
Ranked #5 of 17 hotels in Puerto Penasco
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290 reviews from our community

Traveler rating
    77
    86
    52
    28
    47
See reviews for
Families
97
 
Couples
70
 
Solo
2
 
Business
3
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Park City, Utah
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
75 helpful votes 75 helpful votes
“Isolated, Nice Views, need to tidy up the rooms a bit.”
3 of 5 stars Reviewed January 13, 2013

Stayed for 3 nights (Dec 24th-27th) via using my timeshare via RCI. Had it for 7 nights but only stayed for 3 nights--thats all we planned on in the first place---3 or 4 nights. The Mayan Palace is isolated and Rocky Point the town is about 30 minutes away. I have stayed at the Grand Mayan in Puerto Vallarta so Im comparing my experiences based on the same resort chain. We did a 2200 mile road trip from Utah, to the Grand Canyon, a few days in Phoenix, and drove to Rocky Point---no issues at all driving and felt safe 80 miles across the border. The entry and main lobby was very nice and comfortable and after check in, we were shuffled over to a lady who was a timeshare person. I stopped her quickly and said we have zero interest in purchasing a timeshare and we went on our way. No breakfast, free this or that I had no interest. We had a 2 bedroom (2 adults and a 7 year old) , ocean view, upper floor, in the adjacent building (not the main building). The rooms where comfortable, we had a small kitchen with all the basics (they need to add wine glasses). The walls in the room were dirty and dust and sheet rock dust in the closets by the sames---not "dirty" but my opinion the rooms need cleaned a little deeper. The beach is HUGE and you can walk for miles, lots of sea shells, and the tide goes out a few hundred yards every day. We cooked in our rooms, at lunch at the pool, and we didnt find the prices high but we never ate dinner or breakfast in the onsite places to eat. We bought our own food at the grocery store in town and made our own cocktails. The weather was in the high 60's and nice welcome from the cold and snow in Utah. Sunny and light breeze every day and I layed out in my swimsuit on the beach every day. My son enjoyed the activities they had on the beach and the indoor swimming pool. Staff was friendly and everyone was nice. We went into town at ate at Pollo Lucas (awesome chicken!!) 1x and it was very good. Overall, I would give the Mayan Palace 3.5 stars. I have been to Mexico many times (Canun/Puerto Vallarta/Cabo) and probably wont return to Rocky Point any time soon because its not the same feel as Cancun or PV. Reminded me of AZ and felt like being at a desert lake, even though its the Gulf of CA (I think its the Gulf of CA). If I were living in Phoenix, I'd probably head down there now and then for a getaway but I wont go out of my way to go back any time soon. Nice grounds, isolated, friendly staff, rooms need to tidy up some, and the experience of Rocky Point didnt excite me at all.

Room Tip: Ocean View, upper floor, main building is closer to the pools and activities
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask willicarj about Mayan Palace Puerto Penasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Orygun
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
“The Good, The Bad, The Not So Ugly...”
4 of 5 stars Reviewed January 6, 2013

Okay folks, we just got back from a week's stay at the Mayan Palace in Puerto Penasco. We have never stayed the the property or been to Puerto Penasco. So without further ado, I'll share with you the good, the bad, and some helpful tips to help counter any other gripes or complaints other reviewer's have shared on here. They are not in any order, just random thoughts to help make your stay the best possible.

1) The Mayan Palace is NOT close to Puerto Penasco...it's a 30 minute drive and believe me, there's NOTHING else around it. So if you don't plan on eating at the hotel, you will have to drive into town for all your meals... Or do what we did and hit Super Ley (grocery store) or Sam's Club and use your kitchenette to do a lot of cooking. Super Ley is off Constitucion Ave. Off the main road that comes into town from Gila Bend, Ajo, Why (Penasco Sonoyta Hwy) you'll see a Burger King. It's DUE west about 3 blocks from there. If you're looking for Sam's Club, it's right when you enter town on Penasco Sonoyta Hwy.

2) The wait staff we found to be VERY friendly and very helpful. The pool bar adds a 10% service charge...that is their tip...if you would like to add more you can but not necessary. However, we added 5% to that...

3) We went to Mayan Palace in January and it was a tad chilly. Bring sweatshirts and long pants! The outdoor pool is BEAUTIFUL, but no one is in it...too cold. But the property has a very nice indoor pool with glass windows all around so you can still have a view of the ocean.

4) The gym at the Mayan Palace could be the best gym I have come across at a hotel in Mexico. Very extensive and a great view of the ocean when doing cardio. We did not try their spa, Brio, but heard it was quite nice.

5) When we went, the outdoor pool had happy hour from 12pm to 1pm and 3pm to 4pm. Half priced drinks saved a LOT OF MONEY...ask them when it is...

6) The hotel rooms are very clean, the beds comfortable, and the entire resort is spotless. I gave our maid a tip and she made animal shapes out of towels every day for the kids...they loved it! And so did I... :-)

7) When checking in...or even before you check in...ask and request a TOP TIER floor. If you have to grease the skids, offer the front desk person $50 bucks. Trust me. It's worth it. And I'm not talking about just the view....the first floor rooms are gorgeous as well. But the issue is, one of the only complains I have about the property is the floors are all hard surfaces. The tables and chairs are made of wood and when they scrape across the floors, they sound like nails on chalk boards...the wood legs reverberate and the sound transfers to the floor below. And trust me, IT'S LOUD! Especially if you go to bed before the people above you do.

8) The time share deal. First, as you ALL KNOW, Mexico is a fairly poor country so you cannot blame them in trying to sell a time share or even book a meeting with you to make a living. However, it's painful. I avoided the entire process by NOT picking up our "welcome packet". I would rather skip the free margarita, the 50% off at the spa, or discounted golfing to be left alone. However, they DO call you. I told them on the phone, "I'm not interested. I appreciate it and would appreciate it if you didn't call me any more about it." That was it, the time share thing is done and over.

9) The ocean is wonderful. It's warm and has very little current. Kids will LOVE to play in it. AND, seashells are lined heavily up and down the beach. The beach is private and you can walk literally for miles and miles.

10) The walls in the hotel room are not that thin, but the doors to the hallway are. Again, hard surfaces reverberate sounds so people walking pass talking sound like they're in the same room as you. Just in case, bring some ear plugs if you are a LIGHT sleeper. Or, just down a few more beers or tequila shots and you'll have no troubles.

Really, it's a very beautiful and friendly property if you go knowing what to expect. It's not a plush Four Seasons, but it's a nice property that is very clean, fun, and quite relaxing! Bring some books!!!

ADDED TIP:
If you've never been to Puerto Penasco, as we have never been, it is a very quite fishing town that depends on tourism to make it. The Malecon at the point downtown is VERY nice, but quite small and the vendors are the WORST I've ever seen in Mexico. They are all over you like fly on stink hustling you for a sale. They even have "car tenders" who point where to park, then help you back up and want a tip...like you couldn't do that without them. We found very little restaurants that were above average, however, three places NOT on the ocean were wonderful.

1) Chef. It's on Freemont coming into town from Mayan Palace. It's on the north side of the road right before you get to Penasco Sonoyta road. Excellent for breakfast, lunch, or dinner.

2) Just past Chef on the same side is a taco stand called Combo Taco. Best shrimp tacos I had while I was there. Skip the marlin, it wasn't that good and I'm used to Marlin from Puerto Vallarta...not the same. However, the shrimp and "combo" were awesome and it comes with a fresh salsa bar complete with cabbage slaw you can put on your camarones.

3) Kaffee Bar. It's about a quarter mile on Penasco Sonoyta on the left handside by a dentist office about a quarter mile before you get down to the malecon area. It's small, but has the best coffee and pasteries in town. And, they are open for breakfast and lunch and it's FANTASTIC!

Hope this helps and enjoy your trip to the Mayan Palace!

Room Tip: Make sure to request the 3rd or top level rooms. They are not any fancier and all the rooms have ni...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 30
Ask tahaus about Mayan Palace Puerto Penasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Wonderful time!”
4 of 5 stars Reviewed January 2, 2013

+ves: Clean, friendly staff, indoor pool, activities (beach volleyball, pool tournament)

-ves: almost everything is charged - tennis rackets, pool tables, drinks are expensive, internet is very expensive (170 pesos/day) and it's not very fast, coffee in the room (first one is complimentary) is also charged, restaurants are good but pricey

Spa - It is nice and relaxing. We did the Spa Romance package which was supposed to be 3 hours, but it only lasted 1.5 hours. They said to spend rest of the time in the steam/sauna - which we could have done with any other package. So, not really worth it.

Town is about 30 minutes from the resort and is pretty laid back.

Activity center folks - Jessica and Ignacio are friendly and energetic! Even the Ecofun folks (Ricardo, Angela, Doralee, Alfonso) were fun and accomodating.

Time share presentation - If you are strong enough, it shouldn't bother you at all. They won't kill you but yes, they would try to sell :)

It was great to mingle with other guests most of whom were really fun!!!

Room Tip: Suites are very roomy.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sunny M about Mayan Palace Puerto Penasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
1 review
1 helpful vote 1 helpful vote
“not the best christmas week”
3 of 5 stars Reviewed December 30, 2012

Mayan palace was our exchange week choice for x mas. Out in no mans land is not for us. Did not eat in restaurants. We had taken food and very glad we did. To expensive. They think they have a high class resort, but it is not. The high preasure sales pitch on day 1 was not welcomed. The resort is in a beautiful setting, and if beach combing all day is enough enjoy. The Point restaurant in town had excellent food, but 30 minutes of shopping and we were done. We left 2 days early and will not go back. Do bring clams and shrimp home cheap and great.

Room Tip: Choose top floor. No elevatot, but no noise from above. Request ocean view and make sure they write...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask snowbirdtrave about Mayan Palace Puerto Penasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Mexico without the crowds, but without the heat”
4 of 5 stars Reviewed December 30, 2012

The Mayan Palace near Puerto Penasco is a beautiful resort on the north end of the Gulf of California/Sea of Cortez. Unfortunately its location is not ideal, but with a few adjustments it could be a great vacation destination. The resort is about 30 minutes away from Puerto Penasco thanks to a slow, windy road into the resort. There is lots to do in the town which is welcome as the resort is limited in both activities and restaurants. There is no nightlife as the bar closes early. There are fees for using the gym and tennis courts, and the pool outside was freezing with no hot tubs. The golfing is very good but expensive and the beach is beautiful with lots of shells. It is perfect for small children as there is no undertow and few waves. Watch out for the timeshare presentations: they ARE NOT 90 minutes and they ARE high pressured. Puerto Penasco was a neat discovery but the Mayan Palace has lots of plans in the works that are far from being completed. Next time I will look for something in the town

  • Stayed December 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lincoln22Traveler about Mayan Palace Puerto Penasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Puerto Penasco

Also Known As:
Mayan Palace Puerto Penasco Hotel Puerto Penasco
Mayan Palace Puerto Penasco Hotel
Wyndham Puerto Peñasco
Mayan Palace
Mayan Palace Penasco
Puerto Peñasco Wyndham
Mayan Resort Puerto Penasco Mexico
Mayan Palace Puerto Penasco Sonora, Mexico
Address: Km. 24 Carretera Penasco-Caborca | Ejido Miramar, Puerto Penasco 83500, Mexico
Region: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Puerto Penasco
#2 Romantic Hotels in Puerto Penasco
Price Range: $
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