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“Will not return.” 2 of 5 stars
Review of El Mirador Village Hotel

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El Mirador Village Hotel
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3121 S. Esmeralda Circle, Puerto Penasco 85212, Mexico   |  
Hotel amenities
Ranked #6 of 19 hotels in Puerto Penasco
Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Will not return.”
2 of 5 stars Reviewed May 22, 2012

AC is good, rooms are clean.. BUT if you plan on heading to the beach, FORGET IT! HORRIBLE! Worst my family and I have ever seen! Pool closes at 9:30pm everyday. Even at a city hotel they close at 10 or 11 weekends. Service is the worst! The "manager" was the rudest ever! Does not even welcome you or thank you. Maintenance man was rude and mean! Yelled at some kids who were just having fun. He is lucky they were not OUR kids! TV gets NO cable or even regular channels. Stairs smell. Elevator is worst condition ever! No one seems to care. Unless you are there to be drunk the whole time, it is not the place to be! I prefer paying more but being treated well and appreciated. Considering I have a choice of where we stay. Beach should be cleaned up with all the horrible rocks!!! A little attention to customers and making them feel welcomed always helps. Cleaning crew were very nice and helpful! Those ladies are the only possotive thing I have to talk about. They work hard and assist everyone how ever they can.

Room Tip: First and second floor are great. Pool is BEAUTIFUL and great size, Only thing it closes to early fo...
See more room tips
  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Glendale, AZ
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 23, 2011

What I liked about this hotel: Great price, good location, right on the beach, very clean, cold ac, modern,nice clean pool. Now the down side. We were on the fourth floor. They turned the elevator off after the cleaning staff went home. It was the slowest elevator I have every been on. No ac in it. We just walked up and down to avoid it even when it was on. The last day there, as we were checking out, we decided to use it because of luggage. It became stuck between floors. There is a buzzer but no telephone in it. We kept hitting the buzzer and after a few minutes they came and let us out. They want you to wear a wrist band the whole time you are staying in the hotel. Like they band they put on you at the hospital that only goes on once. We were not going to wear a band the whole weekend and took them off. There was no problem with that. On Saturday night of Labor Day weekend the music from a nearby bar kept us awake. The biggest concern I had was that the stairs are in the middle of the hotel. We were staying in a room on the end. If there had been a fire in a room between us and the stairs there was no other way to get down.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Mirador Village Hotel

Address: 3121 S. Esmeralda Circle, Puerto Penasco 85212, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Hotel Style:
Ranked #6 of 19 hotels in Puerto Penasco
Also Known As:
El Mirador Village Hotel Puerto Penasco, Sonora, Mexico

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