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“Very good value for the money.” 4 of 5 stars
Review of Damson Dene Hotel

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Damson Dene Hotel
3.0 of 5 Hotel   |   Crosthwaite LA8 8JE, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Crosthwaite
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Very good value for the money.”
4 of 5 stars Reviewed April 11, 2014

Had a lovely stay,Initial room we was given was quite small, after having a word at reception, they offered to move us without any hesitation. staff very helpful and friendly. Lovely food, very nice and clean.Great location to travel to other places .We stayed in the cottage's. Definitely stay here again.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 13, 2014
Thank you for staying and finding us to be such good value for money. We are happy we could arrange a different, more suitable room for you. We are further delighted you enjoyed your meals with us and also found our staff to be so lovely. Thanks again.
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1,396 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
  • English first
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English first
Kent
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 10, 2014

Returned again to Damson Dene and the staff were all as friendly as ever and made us welcome and comfortable.
Good quality rooms that were clean and well appointed just as we have always experienced.

What wasn't as good as on previous occasions was the evening meal. The hot and cold salmon starter was missing the 'hot' element! The chicken on risotto was not good - the risotto must have been from a 'stock pot' and was more akin to porridge (and a lot of it) than risotto rice.
Disappointed and ate elsewhere on the second night.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 13, 2014
Thank you for your review and your repeat custom. I am sorry the meal did not live up to the expectations we have set for you. It is a rare miss on our part, but we hope the next time you visit we'll be back to the standard you expect. Thanks for your nice comments about our staff and accommodation. Hope to see you again soon.
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Lancs
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 9, 2014 via mobile

Ignore all the negative reviews for Damson Dene, people are entitled to their opinion, but it would be nicer if they gave a fair and honest review, rather than looking for negative points to criticise about.
Initially I was a little disappointed not to be staying in the main Hotel as I felt that I was missing out on the atmosphere, however we were still made to feel very welcome.
We stayed in cottage number 2, which is one of 3 small cottages within the grounds of the hotel.
The cottage was very clean , although a little bit more attention to detail in the shower would not go a miss. The accommodation was set over two floors with the bathroom and a bedroom downstairs and a large loft style bedroom upstairs. The only downside to this is that if you need to use the bathroom during the night, then you have to go downstairs. The heating only seemed to come on after midnight although reception were good enough to bring us a plug in radiator to keep the chill off.
The food is absolutely fantastic, with a good choice of well presented meals. Breakfast is self service although the staff do bring your tea and toast.
The Staff are very polite and courteous and nothing appeared to be too much trouble for them.
Wayne the manager makes this hotel one of the best places we have ever stayed. He takes time to make sure that all the guests are happy and shares his witty banter without causing offence. His quiz nights are legendary !
While we stayed at the Hotel several other guests had their dogs with them. There was no " wet dog smells " anywhere within the Hotel and if you had not of seen the dogs then you would not of known that they were there.
We shall certainly be returning, hopefully very soon.

Stayed April 2014, traveled as a couple
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The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 11, 2014
We really appreciate your helpful review. We find once people check in to the cottages they are very happy with the layout, location and comfort. We loved reading your comments about our staff and food as well. We are pleased that the doggies were well-behaved (as they usually are!) for your stay. We hope to welcome you back very soon. Thank you again.
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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2014

Thank you - Just had a lovely two night stay. The hotel is great with a lovely old world charm and is such a relaxing place to be. It was also great we could take our little Jack Russell dog with us.

We chose to eat in the restaurant on the Saturday and the meal was served in the chapel as there was a 'Murder Mystery' going on in the restaurant. I wondered if we because of this we would get a slightly worse service. Far from it, the food and the service were both brilliant.

We also enjoyed using the pool, sauna, steam room etc. too.

Our second time here and once again the high quality of the food and the efficient and friendly service from staff deserve special mention.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 11, 2014
Very enjoyable review to read. Thank you for visiting us for the second time and for all of your wonderful comments about our staff and food again. We hope it won't be long before your third visit, thanks again.
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Leeds, United Kingdom
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 4, 2014

The best thing about this Hotel is that it's got a lovely olde world feel about it. The log fire in the lounge and the seating on the big settees make it a nice place to unwind after a long day. We must have dropped on a 'dog free' day because we never saw or even smelled one on our visit. Our room was a four poster with a Jaccuzi in the bathroom, the down side being it was broken and no matter how many times we pumped the button as per instructions it wouldn't work and the bath was so small it wasn't really a bath. Also the shower wasn't really a shower as such, it was a hand held thing with nowhere to hang it up, not much cop when putting shampoo on!! Theres a proper spa in the Hotel anyway although we never got chance to use it. The view from our window was onto a flat roof so basically no view at all, the room was nice and clean and the bed was very comfortable. The meals were excellent, I had Beef which was cooked perfectly, our friends had Lamb but had to send it back as it seemed undercooked,some items were served not as on the menu but all our complaints were dealt with very quickly and courteously. The buffet breakfast was top quality and freshly cooked, top marks for that as I love my Full English. The bar areas are nicely laid out overlooking the pond and just the place to relax in. This Hotel was featured in a Channel 4 documentary a few years ago although I never watched it, there's a few mementoes from the cast framed on the walls. Would I visit again? Yes... Probably.

Room Tip: Ask for a higher floor as the lower ones our friends had were quite small and dark .
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 5, 2014
Thanks so much for your review and stay. We are pleased you enjoyed the old world feel of the hotel and that you enjoyed relaxing in the bar area. I am sorry your friends had to send their lamb back. Slightly "undercooked" lamb is actually a beautiful thing, but perhaps not to everyone's taste. We certainly hope you return to visit in the future. Thanks again.
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Durham, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 3, 2014

Stayed at the hotel some years ago. At that time it was quiet and laid back. Set in the countryside with lot's of pleasant walks at the location as well as pleasant gardens it was ideal for a relaxing weekend get together with friends. So.... we thought we would do it again, Hotel looked the same upon arrival, the weather was great. Entered the reception area to the smell of damp dogs. Waited to check in for too long whilst a couple complained about their room. Stayed in room 34 which was almost underground, the corridor and the room smelled of damp dogs also. Window was wide open. When it was closed the smell of dog was overpowering.

Decided to have a coffee in the room whilst getting ready for our night out. The noise of dogs barking in various rooms bewcame unbearable. I tracked down three of the rooms where the dogs were barking/howling and knocked on their door to ask them to quieten them down. No one answered the door, so I went to reception and complained to the receptionist who had obviousely had a bad day and scowered at me before emphatically stating: " well it is a dog friendly hotel" I believe that this reaction had well used by her. I provided the numbers of the rooms where the noise was coming from and she dissappeared without a word. Never to return despite my waiting.

Upon our return to the hotel there were dogs in the lounge, dogs in the bar, dogs in the car park and dogs in the rooms. A dog had been sick in the hallway (I hope it was a dog) and the stench was incredible.

People were turning up to book in the hotel with three and four dogs. Although this review doesn't read as if I like dogs I actually do and have had them almost all of my life. However, this was not a hotel as such, more like a waiting room for Crufts.

Beds were so small! Rooms and bathrooms were good apart from the Doggie smell off the carpet. Walls were so thin we could hear every word spoken by neighbours from both sides of the room.

Breakfast was good but bar meals were only average. Didn't use the spa so can't comment. Car parking dificult at times as not enough spaces when hotel is busy.

Staff were from varying countries. Bucharest, Spain and what appeared to be Poland. Must say tho' they were all pleasant.

Upon checking out had to wait again as another couple complaining about their room.... somethiung about... you guessed it ... the smell of Dog! Sorry Damson Dene but won't be coming back.

Room Tip: Do not allow yourself to be put into the underground rooms, all numbered in the thirties.
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  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 5, 2014
As stated in the review below from this person's partner; we are very sorry they did not enjoy their stay. Yes, we are dog-friendly. We do our very best to make sure that only well-behaved, clean dogs are booked in. This being The Lakes, dogs do get wet. Normally, this is not a problem as our cleaning team are experts at keeping the hotel spotless. The rooms in the thirties are hardly underground and they have beautiful views of the surrounding countryside.

On another note, we are very proud of our international staff. They are friendly, efficient and professional. They enrich the hotel with their experience and cosmopolitan outlook.

Once again, we apologise that you did not enjoy your stay and that we were not the hotel for you.
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2014

This really was a treat! We stayed on a two night groupon deal and also enjoyed a lake cruise of our choice.Not only could we find no fault with our stay,the high quality of the food and the exceptionally efficient and pleasant service from all staff deserve special mention.The setting is quiet and secluded yet only a short drive to Windermere.To top it all the weather was glorious.We'll be back!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Damson Dene Hotel, responded to this review, April 5, 2014
Thank you for spending Mother's Day with us; everyone had a lovely time (I'm sure the weather did help with that as well!). We appreciate your nice comments about our staff, food and the location of the hotel as well. Thanks again and we hope to see you soon.
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Additional Information about Damson Dene Hotel

Address: Crosthwaite LA8 8JE, England
Location: United Kingdom > England > Cumbria > Lake District > Crosthwaite
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Crosthwaite
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Damson Dene Hotel 3*
Number of rooms: 40
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Also Known As:
Hotel Damson Dene
Damson Dene Windermere
Damson Dene Hotel Crosthwaite, Lake District, Cumbria

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