On the first morning Saturday14th Sept. we went down for breakfast - no staff around the self service area. When we looked for a table half had people on - the rest were cluttered with breakfast dishes. We had to clear a table then find a cloth to wipe the table down. One of the two coffee/hotwater machines was u/s. Next day - Sunday the breakfast area was crowded, again no staff in sight, people queued up for the hot food selection of which half the items weren’t present - awaiting refilling. One of the coffee machines still not working also the orange dispenser u/s with jugs placed in front of it. Everything needed replenishing from cutlery, bread, muffins, coffee for the remaining machine - I mean everything. People where fuming. Again the problem of cluttered tables not cleared. We were told by staff that management had reduced the staffing levels. It needed at least another three staff on the scene. The next two days weren’t as crowded but there was the same shortage of some things like cutlery and cups. On checkout on Tuesday 17th Sept. the manager was there and we complained. He did knock a days room charge off but what I really wanted was for him to listen and take in our complaints. He made the excuse that it was very difficult as everyone came down for breakfast at the same time. If that is the case you have to supply enough staff there for the rush. Pull them from the room staff for the couple of hours you are busy in the dinning room. That’s what a manager is for - to manage the situation, not make excuses. I pointed out that I didn’t realise till the third day that there were trollies to put your used breakfast trays on. I’m sure other guest also hadn’t realised that you would like people to clear their tables. I said why don’t you put a notice up like “ Please place used trays in trollies” this would help prevent the cluttered tables. The manager made some excuse why he wouldn’t or couldn’t - by this time I was beginning to realise I was wasting my time. My next complaint is the room staff. When my wife went to get an extra towel the girl didn’t speak a word of English. As I’ve said god help us if there was an emergency like a fire or we needed an ambulance. How do you get away employing people under health and safety laws who can’t speak English but work in the service industry. My third and maybe you might consider trivial complaint. In the bathroom the shaving plug socket is at the bottom of the wall mirror and 2 inches up behind it. I defy anyone to get their shaver lead in this socket. You have to place your head flat on the basin with your nose up against the tiles to get a glimpse of it. Who design this? and even worse who bought it for your hotels. My wife and I plan to visit Exeter every couple of months over the next three years to see our daughter in the University, so we are trying to find a nice hotel for our stays. I am writing this long complaint because I like Hampton hotel but unfortunately at the moment it is run on a shoe string which will have the affect of driving customers away.
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