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“Ok for a Time Share But What Would You Expect...” 2 of 5 stars
Review of Porto Bello Marina & Villas

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Porto Bello Marina & Villas
Bahia de Xcacel Lote 9 MZ 923 | Plano 01, QR 77750, Puerto Aventuras, Mexico   |  
Hotel amenities
Ranked #13 of 15 hotels in Puerto Aventuras
Hurley, Wisconsin
Top Contributor
234 reviews 234 reviews
84 hotel reviews
Reviews in 82 cities Reviews in 82 cities
135 helpful votes 135 helpful votes
“Ok for a Time Share But What Would You Expect...”
2 of 5 stars Reviewed December 3, 2011

My wife and I traveled here some time ago and it is a typical time share. It is ok but what we found is that staying at the adjacent resorts in cheaper... I will invite your questions or comments but we took this place, thinking that we would save money but after staying at the adjacent resorts, we would never stay again... The place is nice but how nice can a time share be... Call and get prices on the adjacent, all inclusive properties, before booking here. OK but not as good as the surrounding places. Mexico is full of time share and we have seen this before, stay away from these places. It is sad to say but the only one that makes money here is the folks that own the time share. We are personally sick of the high pressure sales tactics and we would not stay again!

Room Tip: If you have to stay here, ask for so pressure from sales people. We are tired of this!!!!!
See more room tips
  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
Nashvillle
Top Contributor
324 reviews 324 reviews
25 hotel reviews
Reviews in 83 cities Reviews in 83 cities
196 helpful votes 196 helpful votes
5 of 5 stars Reviewed January 26, 2011

Over the past 3 years we have stayed in the Porto Bello condos several times and have always been pleased. The location is perfect, just steps from the dolphin and manatee pools and across from the marina in quaint Puerto Aventuras as well as to the entire Mayan Riviera.
The housekeepers and gardeners are proud of the fine work that they do and always seem to have a smile and a "hola" each time you see them. On several occasions we found cut flowers from the grounds on our ground floor patio as well as a handmade towel animal on the bed or coffee table - just like the cruise ships!
Although we have stayed in several different units, our favorite are the ones on the first floor near the pool. The patios open up to the pool while the advantage to the upper units is a more private balcony and hot tub. The kitchen is equipped with everything needed to enjoy a condo vacation - blender, toaster, coffee pot, microwave, large serving dishes, etc. We always request a large container of purified water ($6 US) be put in our unti prior to our arrival as we brush our teeth and use the water for cooking and drinking.
A variety of restaurants are within a 3 minute walk and the snorkeling charters and dive boats leave from the marina. Playa del Carmen or Akumal are a 15 minute cab ride away. Also, the ancient ruins as well as the white beautiful beaches of Tulum are approximately 45 minutes away.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Tahoe, California
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 15, 2010

We thoroughly enjoyed our stay at the Porto Bello Grand Marina and Villas. The unit and property were so nice that our friends were jealous and ended up spending most of their time at our place instead of their all-inclusive resort. We used the grill to make dinner and enjoyed the pool immensely. We also liked the dolphins and extensive restaurant options. Gabriela and all the staff were very helpful.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed February 15, 2010

This was a one week exchange with Interval, (2nd week spent at the Paseo del Sol, see my review) We arrived just in time to catch the young lady in the office as it closes at 4pm, although we had paid for an extra night they had lost the booking and the villa wasnt ready. She wanted us to stay at the Marina for one night but we insisted and eventually got our original booking. Apparently the guy who took our extra night booking had left a couple of weeks earlier! Once this was sorted the villa turned out to be fantastic, overlooking the marina, jacuzzi on the huge balcony, lovely furniture and fittings etc. Maid Service exceptional!
Had an issue with the internet point which never really got resolved, and the full time staff in the office werent much help. The pool was really nice and as it was early September only one or two other villas were occupied so on the odd occasion we sat round the pool we had it to ourselves. Stocked up with food and drink at Walmarts on the way in from the Airport but had several lovely meals at the small restaurants and bistros round the Marina. Accessed the lovely beach through the Omni Hotel, had to pay for beds on the beach though. I would highly recommend this lovely small complex.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2010

We had a great week in Puerto Aventurous. Our villa (205) was perfect. Very roomy, clean, comfortable beds, full kitchen and a lovely view of the marina. Every night we enjoyed our jacuzzi under the stars. We found enough supplies at the two little grocery stores to make our own breakfasts and lunches. For suppers we tried the several PA restaurants. They were all good but special mention must be made of the fresh fish platter at Richards. The beach at the Omni Hotel was a 5 minute walk away. White sand and blue Caribbean ocean. One day we rented a palapa and chairs for $20 but if you don't need the shade, your towel will do. It was fun to watch the boats in the marina, the fishermen cleaning their fish. We enjoyed the dolphin and sea lion shows.

The only negative experience about our week was the taxi service arranged through the resort. I agree completely with the previous post. They are unreliable and they overcharge. Just one example; We arranged with the resort for pickup at the airport. We waited for 45 minutes but our driver did not show. Very upsetting as it had been arranged that he would give us our villa keys because the office would be closed when we arrived. And that was not the only time a driver did not show up for us at the designated time.

We would definitely go back to Porto Bello but would rent a car.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 4, 2009

I loved the place - absolutely FANTASTIC digs...Clean and beautiful. Liz was wonderful and helpful.

I hated the BUGS....MILLIONS, BILLIONS of biting black bugs. We were held captive inside because the bugs were so bad outside we could not use the balconies at all. The jacuzzi did not put out hot water and was also always full of BUGS! If your head was not underwater, you were being attacked by BILLIONS of BUGS!

Every bus and taxi driver upped the price for every single ride....especially the ones at the very front of the resort. They will hit you for 5 bucks US to drive you from the gate -less than 1/2 mile to Puerto Bello. That is such a shame because many of us will never return because of that. Do not think for even one second that you are not being ripped off. Every day, every place in and outside of Puerto Adventuras. Bus drivers would agree on the price before entering the van and then would refuse to give you any change. IT SUCKS and is too bad. The people who run Puerto Adventuras Resort should screen drivers, buses etc. before allowing them to stop anywhere near the property.

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia
Top Contributor
204 reviews 204 reviews
20 hotel reviews
Reviews in 74 cities Reviews in 74 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed October 24, 2009

For our 3rd week in the Yucutan (after Playa and Cancun) we decided try something new -- a marina. It was pretty neat with all the great fishing boats right outside our end unit. Our patio had nice chairs and a table, with a hot tub (this one didn't seem to want to produce HOT water, but we talked to others who had hot water). We could not make our safe work, or the internet after trying two cables......other rooms seemed to work fine. We were in Unit 108 - so maybe avoid that one. Fun to walk around the small little "town" and people were friendly. Looks like a great place if you want to 1) fish; 2) swim with the dolphins (which we could see every day and the manatees being fed) or 3) parasail. Those activities are right there. Our pool was nice and very warm (this is not an Omni pool set up). Many people who come here own and many have several weeks. The "beach" is about 10-15 minutes walk over to the Omni where you are allowed to use their beach. We didn't even bother. It is so small (eroded). Folks did say if you wanted to use beach it was a very short swim out to the reef to snorkel and they did enjoy it. Puerto Adventuras as a little too quite for me -- so we rented a car for 2 days and went to Akumal to snorkel with the tortugas and then to Tulum and Jose y Ana's beach club. I guess if you just love to rest and read, swim in pool, great place. Bed was comfortable, kitchen worked (glass stove top cracked) and things were on the older side, but it was just fine. The A/C worked great and was needed due to humidit/heat. We had a one bedroom unit and it seemed to have plenty of room for us. No eating table in unit, but the one on the deck worked fine. No ice cube trays, but we used the egg holders from the fridge. One more thing -- when we checked in the lady said they sold water. I sort of said OK (this was Saturday, with staff gone on Sunday). By Monday, we were there right away to get water. The tap water is horrible!!! So for relaxing, mellow time, fine place.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Porto Bello Marina & Villas

Address: Bahia de Xcacel Lote 9 MZ 923 | Plano 01, QR 77750, Puerto Aventuras, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
Official Description (provided by the hotel):
Porto Bello is a vacation home Fractional Ownership Private Residence Club with a hassle free lifestyle that matches our Club Members ownership time with their actual usage time. The four basic characteristics of Fractional style ownership at Porto Bello: Hassle Free Lifestyle Pay only for the time you use Exclusive Services and Amenities with on-site concierge service for your every need. Featuring 3 Buildings Porto Bello Private Residence Club has a total of 65 Units with a Front Marina View in Puerto Aventuras. 1, 2, 3 Bed Room Condos that are fully equipped and furnished with a private terrace and jacuzzi, they are ready to move in. Fully equipped gym - Club House - Lap Swimming Pool at each Building - Children's Pool - Condo Hotel High End Service ... more   less 
Also Known As:
Porto Bello Marina And Villas
Porto Bello Marina & Villas Hotel Puerto Aventuras
Porto Bello Marina Hotel
Porto Bello Marina & Villas Riviera Maya/Puerto Aventuras, Mexico

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