This was our second stay at this resort. Both times we booked at Catolonia Yucatan but our rooms were on the Mayan Riviera side - maybe because we booked the Privilege Plus section- no matter the two are so intertwined, it really doesn't matter.
The rooms, walkways and all areas of this hotel were completely spotless - you can tell there is a lot of work put into the upkeep.
The hotel may be getting a bit old, well, that happens, but if everything is clean and the staff friendly - then it doesn't matter. Pretty much every staff member we passed gave us a greeting and a smile - very nice!
Wifi- I think it is free for everyone in the hotel now - nice feature. Sometimes you have to go to a different place to get a better signal - mine worked perfectly in our room, but hubby had to go to the internet cafe and we have the same phone.
Food - We had breakfast and lunch at the buffets - lots of choices and good service - no complaints at all. Hubby loves the beer here - always icy cold. Also - Tanqueray gin!
We had 5 a la cartes, so we never had supper at the buffet. the Steakhouse was very good - beef filet was delish. Also the Mexican was very good. We enjoyed the tapas as well. We did not try Japanese on this trip. Not too fussy on the Italian, but that's me.
Twice we went to eat in town. It is a quick 10 minute walk to the centre of town. We love the atmosphere and that is why we like to return to this area.
Very very safe - jogging in the morning or walking home at night- it is all good. The town itself is extremely well kept up too with lots of gardens. Really lovely.
Any questions - just ask.

Had to stay here for one night since the Catalonia Royal Tulum Hotel, which we had booked, claimed they were over booked. I managed to get a Junior Suite as part of the compensation and the room was very nice and spacious. It was close to the sea and the restaurants as well. The only problem with the room was some kind of constant noise which was quite irritating during the night.

Only tried the lunch buffet at the pool and the Italian restaurant - neither of them a big experience though but OK.

The hotel has about 700 rooms so the place is pretty crowded. I stayed three nights at Catalonia Royal Tulum Hotel and would recommend this instead as it is less crowded and set more beautifully in the djungle with a superb beach.

The hotel is comfortable, clean, cheap and on a beautiful section of the beach!
It is close to Playa Del Carmen, we took the local bus located outside the complex (20 min ride), it is also just down the way from the Puerto Aventuras community with Dolphins, cafes and restaurants.
The money we saved by not staying in a snooty 5 star resort where the people are not as friendly, we spent on tours to Chitzenitcha, Dolphin swimming, trips to Playa Del Carmen, Snorkelling and other trips.

We loved it and enjoyed our time spent in the resort as well! They really go out of their way to make your stay here a pleasant one!

We are use to staying at 5* resorts but this 4* resort had better reviews then most 5*'s. SO we tried it and were not disappointed. We stayed on the Nolitour side of the resort in building 3. The room was clean and plenty of closet space. Most rooms are designed for two people so we had to ask for addition towels, a chair for the balancy and glass to drink out of. But everything was deliveried and everything was good. If people complain about this resort they should stay home because the staff is great, the food is adequate and the drinks never stop coming.
I would reconmend this resort to anyone.