After reading the reviews before we came I was worried - however I did not see anything to justify the negative comments made by others.
Check in was smooth and quick and we were given a drink (strange melon bellini) as we checked in and offered bottled water.
The room was just amazing - they had really thought of everything. The mini bar had coca cola, sprite, fanta, corona, orange juice and iced tea - this is all included and replenished daily. The bathroom had a bath, separate walk in shower, two sinks and separate toilet and ample towels as well as toiletries and a decent hairdryer. I did not find the bed too hard but that could be personal preference - I wouldn't worry about it though. There were scales, bathrobes, slippers. Plenty of wardrobe space, a double suitcase ledge thing for unpacking. Seating area and lovely balcony. I really don't think they could have made the rooms any better.
The hotel grounds and beach are immaculate and they are constantly working to maintain and clean them - even down to replacing missing tiles in the pool.
Pool is just amazing and oddly the water was warm in August but still lovely and refreshing. The swim up pool bar was fantastic - and did not smell like some reviews suggested. It must've been clean too because it was not swarming in flies and wasps.The pool bar really made our holiday. The pool also has loungers in the water. We never struggled to find a sun bed although some people did reserve them. They also give fresh towels everyday so did not end up using our own. Only slight criticism is there is not much shade so if travelling with young children it may be worth bringing an umbrella for the beach. It was easy to burn in the pool so would suggest the swimming costumes for children that really cover them up and plenty of reapplying of the sun-cream.
The beach was stunning with plenty of loungers. Take snorkelling gear as there are lots of tropical fish and sea turtles (Outside coco bar and at about shoulder height).
Food was what you expect from a buffet abroad really but things like steak, pasta, kebabs all cooked in front of you when you choose them. We went to the French and Brazilian restaurants and they were brilliant. I could not fault the food or drinks or service. The staff could not do enough for us.The beer on tap is corona but being in the Palace we got top shelf spirits. The soft drinks were coca cola etc not own brand.
We did walk down to the other hotels in the complex all seemed really nice. Looked like there was loads for kids to do too with kids clubs, tennis, football, chess, pool, waterslides etc etc
I would go back without hesitation.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico