We stayed at the resort from July19-Aug. 2nd and had a very nice time. It was my husband and I, our 2 children (14 yr old daughter and 11 yr old son) and my Mother and we stayed in rooms 8206 & 8207.What made this resort, such a great resort was the staff. There were 3 individuals that really stood out, Hassim was our server for the breakfast and lunch buffet ( we always sat where he was working). Hassim new our names by the 2nd day and new exactly what we liked to drink. He would even help my Mother bring her food to the table sometimes. Such a kind, caring soul that takes a lot of pride in what he does! Pamela, in entertainment was so energetic and friendly, who always took the time to stop and say "Hi" and see how we were doing. Then there was Alejandro, who was the tennis and fitness manager. He was such a wonderful person, inside and out. Very hard worker and also, made us feel very welcome. He is another person with such great potential,because of what pride he takes in what he does. There were others that were energetic, fun and welcoming, like, Ivan, Enrikue (yes, with a "k") and Lalo.
The property was quite nice and very large, with a nice pool and lots of activities for all to enjoy. The beach was very nice, just had to watch out for the rocks and seaweed, but once in, it was beautiful and snorkeling was awesome. The food was not bad and the A la carte restaurants were overall, pretty good, especially the French restaurant and the Japanese restaurant in the Colonial resort. The nightly entertainment was pretty good and there was some nice shops.
The things we found a little frustrating was the bar staff, at the swim up bar (which we didn't go to often because there was a very unpleasant smell around there) and the dry bar. They didn't seem very friendly or happy to be there. Also, because we were there for 2 weeks, we took advantage of the laundry service, which we had trouble with the length of time they would have our items. They claim to take 24 hrs, but every time, our laundry came back 30-36 hrs
later. Also, getting them to bring more laundry bags was a real hassle. I had to call 3 times, once on one day and 2 times the following day, before we finally received them. The rooms are suppose to be cleaned and stocked daily, but we had to ask numerous times for water and snacks to be restocked. It took 2 days at one points for them to stock and even then, they only did one of the rooms, not both.
Our 11yr old son did cut his foot on a broken piece of tile at the pool, but he received first aid right away. The gym was not too bad, but not big enough for the size of the resort.
At the end of the day, all the negatives, were pretty minor if you consider that you have a pretty good life if you can have quality time with your family, meet interesting people, give your kids a great experience and not have to worry about cooking or cleaning. We would come back again because of the people we mentioned earlier and because, all-in-all, we had a great time!