Stayed at this resort with my husband and 3 kids - 13, 9, & 6 in summer 2013. From the get go we were very impressed with the ease of checking in. Upon arrival we were greeted with a drink, even the kids received one. We did not pay for the premium package, but it sure felt like we were receiving premium service. It took us approximately 20 minutes to check in and the concierge was extremely helpful when we giving directions to our room. It took another 15 to book our dinner reservations (its recommended to do this right after checking in...reservations are limited).
Yes, this hotel is MASSIVE and be prepared to walk. But it is also beautifully decorated and landscaped that even my youngest children enjoyed the walks. Needless to say, give yourself time to get to your destinations, rushing will only wear you out faster, take in the scenery and enjoy the beauty of this complex.
The food was delicious for buffet style food. There wasn’t one time that my picky son wasn’t able to find something he liked. The spreads were endless and of great variety. Only minus is that there isn’t anywhere near the pool/beach area to grab a snack, but totally understandable because it helps keep the grounds clean and bug free. We did dine at the Steak restaurant and the Japanese which both had great food.
Rooms are nicely decorated, but most of all...spacious! We are a family of 5 and we were all very comfortable. The beds are not the best, but are decent...I mean really...what do you really expect when on vacation in a foreign country? The rooms are very clean. Housekeeping did a great job with cleaning and re-stocking our fridge with drinks, snacks and extra towels. We did tip on a daily basis and it paid off.
Pools/Beach was unbelievably massive and beautiful. We never had a hard time finding chairs at either even when people would play the chair saving game. Take the time to go snorkelling at the pier, one of our best experiences at Barcelo! There were lots of sea turtles swimming amongst all the people which was exciting for the kiddos and adults. There are a lot of rocks entering the water so just be sure to be careful where you step, but once you get a few feet in you have nothing to worry about. Waters are super calm which makes it a little less stressful when watching the kiddos swimming (no big waves going over their heads).
All in all this was an excellent experience and we definitely plan on going back soon!!!
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico