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“Almost a palace” 4 of 5 stars
Review of Barcelo Maya Palace Deluxe

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Barcelo Maya Palace Deluxe
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico   |  
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Ranked #4 of 15 Hotels in Puerto Aventuras
New York City, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“Almost a palace”
4 of 5 stars Reviewed December 7, 2013

Having traveled to many all-inclusive resorts at different destinations, I must say that Barcelo Palace was one of my favorite ones.
Even the bad weather ( low 70s for most of our stay) didn't completely spoil the vacation.
The resort is beautiful with the small water park for kids on premises, perfectly manicured gardens, nice beach with great snorkeling and Delphinarium on premises.
The entertainment team is there doing their usual salsa lessons and water aerobics but not annoying like in most other resorts, where they constantly bother you to join their activities
The food variety at the buffet was great, but pretty much the same selection for lunch and dinner that got old after a week. The waiter service was just OK, for the most part it took them on average 10 minutes to bring you the drink that you ordered. However, they were very courteous and smiling all the time.
We went to Brazilian, French and Caribean seafood restaurants and the were all beautifully decorated with the best food at the Brazilian steakhouse, in my opinion.
The alcohol is all top shelf, however don't ask them for any complicated mixed drinks- it seems like they just don't know how to mix them. We tried Margarita at a few bars at the resort, and it was horrible. Make sure to try tequila shots with sangrita- that was awesome.
The rooms are spacious with a huge bathroom. We traveled with out 2 kids and they slept comfortably on 2 sofas in the room.
So overall, great trip with the only negatives being poor cocktail service, monotonous food, horribly hard mattresses and bad weather ( not the hotel's fault, obviously)
Would definitely return

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
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English first
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 7, 2013 via mobile

This resort is luxurious and very well located.
The beach is very large with beautiful turquoise water. Snorkelling is nice on site. I saw many fishes, turtles and a barracuda. There are a lot of chairs available and we didn't need to get there early to get some.
The 2 buffet restaurants are very good with a lot of variety. The advantage of a large resort is the possibility of having a lot of food! The a la carte restaurants were good except the caribe restaurant which was very ordinary and food was better at the buffet.
The rooms were junior suites with a large bathroom with a separate shower. The beds were hard for our taste but we slept well. The refrigerator was always packed with colas, juices, and water. There were also peanuts and chips. The room was always very clean, just like the resort.
The pools were very large also with water slides for the kids.
Even if it is a wonderful resort, if you are travelling as a couple, i would recommend a resort for adults only. Having traveled to both, i think its more relaxing when there are no kids around screaming all the time. But for a family it's a great place.

Stayed November 2013, traveled as a couple
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 7, 2013

We went with a group of 25 family members in early November for 8 days. Food was great, our favourite was the Brazilian restaurant. Weather was decent, occupancy was about 30%, maybe that's why it felt a bit vacuous. 80% of us got sick from the food for 1-2 days, even though most took appropriate supplements (duceral), which makes me think something along the food prep line needs to be looked at. Beach was fairly nice but a bit rocky. Jaguar disco was fun but mostly empty. Staff were very honest in our experience, and helpful. Other members of our group were frustrated by the check in process that took more than an hour, even with their upgraded rooms, but our check in was fine. The room upgrade is expensive and not worth it in our opinion. Almost everything but drinks are the same, but plus a bottle of tequila in an upgraded room and better waterfront location. The evening shows were wonderful, even though there were often as many spectators as performers. The security showed in two occasions their professionalism in getting inebriated guests home to their rooms with all their belongings intact, unlike other places in Mexico where watches and wallets may habitually go missing. All in all we had a good time but would probably go elsewhere next time. It was a lot if fun but for some reason I don't long to return. We spent the first 3 days of this trip at Club Med Cancun and would go back there in a heartbeat.

Stayed November 2013
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Manchester
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 6, 2013

First time at an all inclusive.
Tipping is not necessary but expected
Knowing Spanish helps

Pros
Great beach, pools and snorkeling.
Good but slightly repetitive buffets

Cons

Vast property, room can be a 10 min walk to anything if you are unlucky.
Restaurant reservations fill up fast
Wifi is slow and expensive

Stayed December 2013
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Sherwood Park, Canada
Top Contributor
82 reviews 82 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 5, 2013

Last week was our fifth visit to the Barceló Maya Beach Resort. We stayed once in Colonial and the other times were all at Palace. Every visit was wonderful. The food quality, variety, freshness etc. is excellent in the buffet restaurants and snack shacks (if you can call them a shack!!) we visited two of the a la carte restaurants this visit and the service and food quality was excellent as always. All the staff are very courteous and appreciate your interaction with them. We tend to tip very generously to all the staff including housekeeping, and they truly appreciate it and thank you by providing extra special attention to you!!! We booked our vacation right on the Barceló website and put special instructions on where we wanted our room, the floor level and even which side of the building.....all of our requests were honored without question. We love dining outside at the buffet for each meal.....very romantic .....listening to the waves crash at the beach and watching the moonlight over the ocean. Be sure to specify the liquor you want...for example, do not just order a Margarita, but rather order a Margarita with Repesado tequila and grand marnier.....they have all the top shelf liquor there and it is yours for the asking....but if you just order a generic drink they will make it with generic alcohol. Far superior with the good stuff! Cannot recommend this resort often enough!!

Room Tip: the buildings are all concrete so noise reverberates a bit...we prefer top floor in a NON adjoining...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 4, 2013 via mobile

A little late review !
I travel a lot, and been to the palace last November 2012 I have to say this is a top notch resort ( a little $$$$ for extras though) very good food & service, would go back ! You get what you pay for !!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2013

My husband and I visited the palace for the second time in four years. We love the resort. Staff very friendly, rooms and resort property kept very clean. Food and staff amazing. We had a couple of cooler rainy days but we still enjoyed all the resort has to offer. The resort is amazing for all age groups - beach was great - saw sting ray, turtles, many fish when snorkeling. Dolphins are amazing at the resort. Mayan coffee is a must - staff put on amazing show at the Caribbean restaurant,,,,,,all restaurants were wonderful. No complaints....room clean and gorgeous - we ate far too much - drinks yummy - loved the Mud Slides (cocktail) and other cocktails ...would recommend this resort to everyone ......cannot wait to return :) only complaint - bed too hard!

Room Tip: Try choose room over looking beach - we had room over looking the jungle - still great seeing all th...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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