My wife and I spent 10 days ,was our 4th stay at the Palace. We arrived at 1 pm or so,had a smooth check in,no other guests in line ,the front desk guys were efficient and friendly. We have always thought the standard room was more than ok so we never ask about an upgrade nor did they offer to sell us one.We were in the Michocan bldg and just about as faraway from the lobby as possible. We didn't mind the long walk as we left our room at 7 am and never came back till 3 or 4.We ate ala carte most every eve,the French was our fav,all the others were very good tho.We had resv at the Caribe res once and when we arrived it was closed with no explanation given,would a phone mssg been too much to ask ? The grounds were very nice and all the employees we spoke to were very cordial.We went on a snorkeling trip, booked with Dressel divers at the hotel. Took the ferry to Cozumel and took a taxi to the Ibeostar resort for lunch before our snorkel trip.You should be warned the food at Ibeostar is the worst I have ever had at any resort anywhere.Snorkeling in the clear water more than made up for the crummy food. The beach at the Palace has good snorkeling also,we saw a few turtles every time we went out. I will say we had a very nice stay but we are looking at some other places for next year,maybe we are ready to try something else. The Palace never rewards us for our loyalty.We stay at the El Cid in Puerto Morelos at Xmas and we are upgraded every time without even asking. The mgr even spent a few mins with us last time,wanted to be sure we were happy with our room . Is the Palace getting a bit complacent?
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico