After spending months reading the reviews that others have left regarding this property, I felt it was only fair to take to the time to share ours. Our family, along with another, traveled at the end of February. There were 3 four year olds a 4 month old in our group.
Transportation to and from airport: After reading the reviews here, I booked a private transfer with Cancun Valet. It was important to us that all the children had carseats. We did not want to bring them with us, so we reserved the seats with the van. They were on time, friendly, and drove safely. The direct ride to the hotel after a long day of traveling is such a treat. We paid $135 USD round trip and it took 1 hour to get from the airport to the hotel.
Check in was a breeze and we got rooms in the closest building to the pools and restaurants. I HIGHLY suggest you email the resort prior to arriving and ask them for a room that is close in proximoty to the pools/beach/restaurants. Like everyone has commented on Trip Advisor, this resort is MASSIVE...maybe too big?
Our room was clean, spacious, and the view of the palm trees & pool was gorgeous. We tipped our maid a few dollars each day. No bugs. No odors. The bed was soft...we didn't find it hard like others have complained about. BUT...the pillows were awful - slightly uncomfortable for our children's little heads. Rooms have pretty thin walls though...our neighbors woke us up multiple mornings with their moaning. TMI, but it's the truth.
The grounds were absolutely lovely, clean. The pools were so pretty. We checked out the adult pool and it was gorgeous. THE KIDS POOL ROCKS!!!! Our boys had such a good time here. And when they got bored, we packed our stuff and made a 10 minute walk to the Colonial to have fun in their kids pool! My biggest complaint about this resort is that you cannot have snacks or eat outside near the pool or beaches. Due to pest contrail measures, you have to go inside to the restaurants to eat. It became difficult at times when our kids wanted a snack in the afternoon. We had to go into the snack bar and steal crackers and fruit in a napkin.
Beaches were amazing. Rocky in places - but easy to walk around.
The buffet was good. We tried out the buffets at the Tropical and Colonial and all it was is a simplified version of the Palace. Stick to the Palace for the buffet food. The kids liked the choices of food, as did us adults as we started to get more creative and innovative with our dishes 7 days into the trip. We are wine lovers and to tell you the truth, the wine wasn't THAT bad. It was palatable.
As for the a-la carte restaurants, the Japanese was our favorite. The French restaurant had a beautiful decor, but they food was okay. We did not like the Brazilian restaurant. I ordered a filet-mignon and got two thin pieces of strip loin folded together?!? The salad bar was empty and was not replenished the entire time we were there.
Evening entertainment: the kids LOVED watching the shows, too bad it was on so late (9:30pm). We missed many of them because the kids were already in bed. One that show ends at 10:30pm, the resort is a ghost town, which is great for families so we didn't care.
We took a day trip to Xcaret. Only 20 minutes from the hotel. I highly recommend this and we would return there any day! so much fun for the adults and kids! Best food too.
All in all, we would recommend this resort to anyone with young ones! We will never forget it and the kids can't stop talking about it. I would not recommend this place to a couple seeking a quiet get-away though - there are lots of kids.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico