This is a beautiful resort that is very poorly run. We recently stayed at Barcelo Maya Palace. At first, it seemed like paradise...beautiful beaches, decent food and nice atmosphere. However, by the second day we could see a lot of other people complaining about the food, the pool always running out of towels (even in the off-season), dirty glasses at the pool, and overworked grumpy staff, especially at the front desk. No one seems to smile at the front desk and they are rude, demeaning and miserable. Our room was filled with bugs, our shower and toilet were moldy and it was always noisy, even though we were on one of the higher floors. When we checked in we had one roll of toilet paper and then never replaced it during our entire stay until we called the front desk several times informing them we needed toilet paper in our room. Typically, we never complain about anything, but had to go to the front desk multiple times for different issues. No one bothered to help us and treated us like they simply didn't care. A few years ago it was so much better...but it has serious problems now and we will never go back. We even had bugs bites all over us from the room. Disgusting.
One final thing...the beds are very uncomfortable and there is a slope from the head to the foot of the bed. The sheets were stained with blood and dirt when we arrived and had to call to have them put fresh sheets on the bed. They desperately need to replace the old, worn out beds and sheets.
The reviewer below was right on the mark...bring bribery money if you want them to treat you with any kind of care or respect for your business. And, be very careful about checking every detail of your bill, especially if you buy things at the gift shop or bill your room for excursions. The front desk is shady and our bill was overcharged about $500 and they argued with us for an hour. We saved all of our receipts and they were wrong, but it took two days for them to admit they were wrong and correct the problem. It made our experience with this resort poor.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico