Just returned from our 4th visit to the Palace and the name fits. Your first impression sets the stage and shows the resort's attention to detail. The gorgeous grounds are beautifully maintained. You will daily see how diligent they are in keeping things in immaculate condition. On this visit we met lots of other people who were also returning families with multiple visits to this location. I think that speaks volumes to the quality of this resort. Mexico is always an exceptional value and short flight from DFW and when you add the Palace experience it is easy to see why people would return. The beach is fantastic. This year we came in June and it is supposed to be the "rainy season" though we had great weather the week we were there. The water was a little choppy but we still had the same wonderful snorkeling experiences right off the beach. We saw a group of 4 large stingrays, several turtles, an eagle ray and numerous tropical fish! We always prefer to bring our own snorkeling equipment. The food was delicious and I am not sure why there is the occasional review of a boring buffet. A buffet is a buffet and of course there will be some repetition but the quality and assortment of the food is top notch. In four trips we have never been sick. There is not wait staff at the beach but we had no significant wait time at the beach bars and the drinks are delicious. Really loved my margaritas on the rocks with Herradura tequilla. Great caipirinhias too! Great top notch liquors on call at the Palace. The service and food in the buffet was always great and the wait staff is friendly, pleasant, and eager to please. On this visit we went to one of the reservation-only restaurants every night. We made all of our reservations for the entire week on the afternoon that we arrived and I highly suggest doing this as soon as your arrive after receiving your bracelet and while you are waiting for your room. The rooms are very nice and the bathroom tub and shower is my favorite. The linens are nice. The mattress has a quilted topper but a little too hard for my tastes but I never sleep that well away from home so it is not really a complaint. The AC in the room works great. The Caribe Restaurant in the Palace is my favorite. It has a very romantic atmosphere, delicious food, and the service was impeccable and professional.
The Brasserie French restaurant is also very good with a chic, sophisticated ambiance. We chose this for the night of our wedding anniversary last year. The Kyoto Japanese Restaurant at the Palace is not air-conditioned because during the day it serves as The Coral Grill Beach Restaurant. Regardless it is breezy and very nice. Sake and teppanyaki makes it worth the visit. We went to some of the other restaurants at other parts of the resort and while there was not the same level of accommodations as at the Palace the food was still very good. The waiters at the Santa Fe Steak could use a little more practice. If you enjoy wine then be prepared to pay an additional fee to purchase a good bottle of wine with your meals. It is worth taking a morning stroll on the extensive grounds at this resort because each part of the Barcelo complex is a bit different. The Tropical and Colonial has beautiful grounds. I would mention that because we went in June there were not as many children at the resort as there were last year in July. We considered an adults-only resort for our trip this year but decided against it because of the level of excellence in every area at the Palace. We had a few problems with the internet again this year, but the technical staff was quick to send someone to our room. They were very polite and worked quickly to resolve the problem. There is only one area of service that could use improvement and it is the check-in process. Many people are very frustrated with this process but I think there are some possible ways that this could be improved. 1) Travel agents should better inform their clients that the rooms will not be available till 3:00 pm. Travelers who arrive early have most likely been traveling for hours and are tired and hungry. Why arrive early if you can't get to your room and have to sit and wait in the bar? It would be wonderful if the hotel would suggest having lunch, making dinner reservations for the week, and then perhaps going for a swim while they wait. 2) Since many guests book the resort through various agencies there is definitely advance notice of when the guests will be departing. It appears that the resort does an exceptional job in the preparations for other events, weddings, etc. so I would think that if they had more notice from the travel agencies as to when guests would depart that they could begin the room preparations earlier in the day when possible and would have advance notice of those guests departure. 3) Most of the booking agencies require you to confirm their departure pick up time the day after you arrive and it usually about 2 1/2 hours before flight departure. This check-in process is the only part of the visit that we have not liked but considering everything else, we have learned to expect it and it is small price to pay for such a wonderful all-inclusive resort vacation. I highly recommend this trip for couples, families with young children (the water park is a big hit), and families traveling with seniors since things are very handicap accessible. Again a wonderful experience that we will always treasure.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico