We stayed at Barcelo Maya Palace in middle of June and I must say we stayed at 6 other all inclusive resorts in Mexico but we will definitely come back to this one for the 2nd time!
First of all the grounds and and resorts are absolutely gorgeous! From the moment you arrive at the lobby you are greeted by spectacual views of the sea! The layout of the resort is very nice with all he restaurants located in the area nearby lobby and breakfast, lunch and dinner buffet area have awesome views of the sea! One thing we liked about this resort that everything was very close to our room! We had an oceanfront first floor suite within short walk to the pool, bar and the restaurants, However, the resort is connected with other Barcelo resorts so if you like to go for a long walk that is also an option here! The beach is great, it starts a little rocky by the lobby but then it turns into a sandy beach leading to a dock where you can take the kids snorkling with plenty of fish to look at!
The service was probably the best we have had at all inclusive resort! Even though some of the staff speaks poor English everybody is very polite and is alaways smiling! We like to tip the hard working people that serve us but we saw a lot of people didn't yet they still got great service with a smile! We stayed at another resort last year where we heard staff calling small tippers CHEAP almost right to their face or to our guests, but this wasn't a case here!
The variety of foods in at the restaurants was great and! There was something for everybody there from T-bone steaks to chicken nuggets and fries for the kids. You can probably eat something else everyday just at the buffet during a 6-7 day stay there.The speciality restaurants were great too! The only one we didnt care for was the Brazilian restaurant where there was no menu and were simply served 6 different kinds of meat.
Regretfuly I say that the stay at The resort would have been 5 out of 5 starts but ...we did run into a problem in our room...first day we arrived we found an ant farm in our room! However the staff was very responsive and a they showed up with a bug spray within 5 minutes of us calling in the complain! The second night...it got a little worse...we did find 2 cockroaches in one of the drawers! Once again the staff showed up almost immediately and then an actual exterminator was sent to our room to take care of the problem. Despite of the 'bug' problem, the resort and its staff more then made up for it! I am definitely giving it 4.9 out 5.0!!!
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico