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“The BEST resort in the Rivera Maya!” 5 of 5 stars
Review of Barcelo Maya Palace Deluxe

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Barcelo Maya Palace Deluxe
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico   |  
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Ranked #4 of 15 Hotels in Puerto Aventuras
Houston, Texas
1 review
2 helpful votes 2 helpful votes
“The BEST resort in the Rivera Maya!”
5 of 5 stars Reviewed March 14, 2011

Most reviews have already stated why their trip was amazing and I don't want to repeat something that has been said a 100 times. My husband and I discovered the Barcelo Maya resorts a few years back by accident and have been back now too many times to count. We have stayed at many different resorts from Cancun to Tulum and The Barcelo Maya properties are without a doubt our favorite, especially The Palace. Here are our top two reasons why...

#1 Cleanliness... Many resorts in the area are beautiful but Barcelo takes it a step further. Their attention to detail is outstanding. As you swim in the pool you can find a worker scrubbing the tiles with a toothbrush, yes a TOOTHBRUSH!!! Also the food is carefully inspected and temperature tested throughout meal times to ensure safety.

#2 Location... The BEST onsite snorkeling in the entire Rivera Maya! My husband and I bring our own equipment and we are always able to swim with turtles, tons of fish, sting rays and occasionally a barracuda! The layout of the resort is also the best. Instead of being structured with a small coast line and tons of walking space between the front lobby and beach, The Barcelo has tons of coastline/beach with little walkways from front of hotel to beach. Much more convenient, especially in hot summer months!

I guarantee you will love the Barcelo Palace. Its beautiful, food is great, clean, and a great price!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 14, 2011

The resort itself is beautiful, we were blown away by how nice it was, then we tried to get a drink....

The bar service is the worst I have ever seen, we had times that we stood for 10-20min at a time trying to get some kind of service, and like one of the other people said, the swim up bars were the worst of them all, great place to visit if you don't want a drink...

The beach was fantastic, we spent alot of time there, got better service from the guys on the beach than the swim up bars.

Probably one of my favorite things about the place was walking around at night, we spent almost every night walking around for a few hours enjoying the lighting and the atmosphere, we have some great pictures from our night walk adventures.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Glen Burnie, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2011

this was our first time traveling outside the states for a vacation and our first all inclusive. staff was great. i did notice that people with alot of attitude get bad service at the front desk. however it was a pleasure for us. the photos with the birds,monkeys, and iguanas were wonderful. we stayed in the beach and the food at the buffets were good. the reservation resturaunts were great. if you can go to the japanese, go. it was great. the wine and deserts were better than i have ever had. get the tempura fried ice cream. soo good. the pools were clean and the bars were nice. the only downside, which isnt the resorts fault totally was that that weekend was locals weekend where they could stay the weekend for a set amount of money. but still we were taken care of. the beach was incredible. great snorkeling and swimming. the snack bars(capitan morgan) was great. carlos made awesome drinks as well as service to bring them to us. we did not take our son so it was kid free. the children there are fine. no loud screaming. we fully enjoyed our trip and recommend you try this resort out yourself. remember this is not a 5 star resort but it stands up nice with 3 to 4 star ones. enjoy!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2011

I have to agree with RCPhotoguy.

We stayed from Feb. 27-March 5th. The place is breathtakingly beautiful, but.....
When we arrived, and it was a Funjet Tour, we were given very little info. Luckily, we had really read up on TA about the place. Once, we met with the Lomas guys, tho, things went a little more smoothly. Joel and Gaspar were fantastic!

Our biggest complaint was the "restaurant deal"! We also paid the extra so we could have use of all 5 of the hotels and their restaurants. NOT WORTH IT!!! We could have easily stayed at just about any of the 5 and spent that money on something else.
We did get into the Caribe and the food was very good! After much complaining, we did get into the French restaurant, but were only impressed by the appetizer and soup. The rest was only so-so. The buffets actually had a very good amount of choices and most were very good!
Oh, and also, forget bringing pre-paid phone cards. It costs $6 just for them to connect you!!! Luckily, one person in our group had a "burner" cell phone that worked from there.

We found the service everywhere to be very good. Especially, at the Adult Pool, where Daniel always served with a smile. That pool area was a lot of fun!

There is virtually no night life here, and unfortunately, it's located too far away from anything to just take a simple jaunt off of the property. That was ok for us, tho, because we got up to take in a few sunrises. Awesome!!

We took in the Tulum ruins. Definitely worth seeing for the $7 total that it costs!

We also took the Collectivo, the local transportation, into the little city of Tulum. We just went out to the entrance to the resort and waited for it. Cost was $3 per person one way. There is not as much English spoken here, but some great little places to eat and drink!

And, we also went to the JUNGLE SPA just outside of Puerto Morelos. A quirky, new age kind of place with FANTASTIC massages. Very rustic, so don't go expecting marble and fluffy white robes. But, it was soooo relaxing.....having the warm breezes blowing in and the birds singing......And the prices are great! Sandra is doing a wonderful thing there.

Our room was beautiful and very clean, but it smelled very musty. I think that was because it was on the ground floor. Would definitely request a top floor room next time.
The bed was quite hard, but liveable, but I had to request a "suave" pillow because they were soooo hard!

We never had a problem getting a beach lounger or even a spot at the pool. The place is so huge that you never really realized just how many people were there.

We did have one advantage by having a fluent Spanish speaker in our group. Because of him, we were able to "work our way" into that French restaurant, rent a vehicle for a day, and find out quite a bit of information that we may not have been able to do on our own.

I would recommend the place to anyone, but advise to ask lots of questions and consider staying at one of the cheaper hotels on the complex. All in all, the whole complex is absolutely beautiful and worth staying at.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 13, 2011

I've been on TripAdvisor a lot lately to book this year's trip and feel I owe it to leave this review- but keep in mind it's 10 months old. The amount of fun you will have depends on what you are looking for and how you manage your expectations. My husband and I have been to Iberostar, Grand Palladium, and Dreams before so we were familiar with some of the general drawbacks of AIs in the Caribbean. We feel these trips are a bargain either way and so we except due to the bargain and experience out of the country some things will not be perfect.

A few drawbacks to be expected at most Caribbean AIs (also true of Barcelo):
- Tiered system- the higher level you stay at the more you get
- Ridiculous dinner reservation system. They say there are no reservations, but you sit next to empty tables when you do get one. Depending on which staff member you get, restaurant availability seems to magically change.
- Limited beer choice
- Damp rooms. Clothes smell when you return.
- Slippery floors.
- Towel card
- Wristband
- Bed will never be like home.
- Food is made to serve 100's of people. Lots of lunch-meats for breakfast and gelatin-like deserts (things we don't typically eat in Chicago).
***We knew this from prior trips and we don't let these things bug us.***

Negatives unique to Barcelo
- Staff didn't make eye contact or say "Hola" as you pass. If you say "Hola!" and smile you are many times ignored.
- Room service is $7 per item. We still found it helpful, but pretty low quality. Club sandwich is on cheap Wonder-type bread with a little cheese and lunch-meat. But it does the job late at night and was pretty reliable. At higher level of "Palace" they could include room service and make 24/7 like Dreams/Secrets,etc.
- Staff at front desk lie about room availability. My friend (the bride) requested a room next to her grandmother with limited mobility in advance. When we showed up they un-apologetically said they could not do it and there were no rooms. It appeared there were many open rooms once we got to the buildings. Later as the bride lugged her bags to her grandmother's room she finally broke into tears after a stressful travel day with the nervousness of the wedding looming. A nice staff member saw her and eventually arranged for them to have closer rooms. Why couldn't the front desk do this if it was possible?
- Staff were rude overall. One time we ordered shots at the pool bar. On past vacations the bartenders have made conversation if you wanted to be friendly. The bartender said something to me. Excited to make conversation with him, I asked for clarification on what he said bc I didn't understand. Apparently he was saying to hurry up and take our shots bc they needed the glasses back.
- Another time as we sat at the beach bar in the early evening (maybe around 5?) a staff member approached us. Again, I was hoping she was asking us if we needed a drink or wanted to see how we were doing. Nope! She asked us for the seat cushions and wanted to remove them right from underneath us. Really!? I was surprised they couldn't just pick them up later since the beach seen was still hopping- sun was out, etc.
- On the morning of the wedding the bride asked if I go get a few glasses of champagne from the bar. They would not let me carry them away and demanded that I drink them right at the bar (Carey). Why? It's unlimited, right? Many other times you could carry your drinks to go. Why skimp?

Positives:
- Beach is gorgeous! Soft white sand. Area to snorkel too by coral near Palace ala carte restaurants.
- Plenty of beach chairs.
- Lots of food choices
- French restaurant and Asain show-cooking really good.
- Beautiful lobby and the whole resort is aesthetically pleasing!
- Very clean
- Wedding party had fun at Jaguars disco after wedding although it was pretty dirty and music was not what we are used to
- Trolley takes you around to various parts of resort. Fun just to ride and check it out. Shopping village in another section of the resort with some fun interactive things like painting.
- Staff don't really provide help finding room after checking in. Map is confusing. Plan to lug your stuff through the heat and roam around until you figure it out.
- Friend had major problems with wedding coordinator. For example, the entire wedding party waited for our "rehearsal dinner." They had no record of this. Then we all roamed to another ala carte restaurant. How embarrassing for my friend the bride! Many things associated with the wedding were disappointing for her.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 26, 2011

Our stay at the Palace was excellent. The grounds, buildings and rooms were impeccable, very enjoyable to be in and around. The staff were very genuinely friendly and were always eager to ensure that your stay was the best possible. The wide variety of food and drinks were available at the four other locations as well which meant you could enjoy whatever - whenever. We took advantage of the snorkeling and sailing and were impressed with the patience of the guides and instructors, as a result we had a very good experience with both.
Our trip to Chichen-Itza was very comfortable and well guided, not to be missed.
Of all the places we have been, this is the only one that we are seriously returning to, however it will be for two weeks instead of just one.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
82 reviews 82 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 31, 2010

We stayed at The Barcelo Maya Palace Deluxe from 8th - 18th August 2010, my husband, myself and our two teenage daughters and had a wonderful time. We do not understand the bad reviews at all (even though they are few) and loved our stay.
On arrival we were allocated a room at the very end of the property overlooking some grounds and a fence and although a very lovely room (as are all of them) we were disappointed with the view but thought hey how long are you in your room? Soon after putting our bags down my daughter noticed some small bugs on her bed and freaked out (we didn't actually see the bugs ourself) but my husband returned to the front desk to complain and ask to change rooms. The front desk were very lovely and changed our room straight away to a pool front room (8570), asking if we minded that it was a smoking room, to which my husband asked if this meant it would smell of smoke and we were rightly told it wouldn't. Anyway the room was what made our holiday even more special as we were right in front of the pool and close enough to the lobby and everything else (as you will see in the photos). We were on the ground floor, so each day we would just walk out of our room to the pool beds and it was great.
Hotels resort and grounds are beautiful and very well kept, staff are wonderful, food is wonderful with plenty of fresh cooked to order in the buffet and plenty of choice and the
al-a-carte restaurants are all great with the French being our favourite. Pool is very big and wrap-around, linking to everywhere in the Palace resort, with a large pool bar and two jacuzzi areas, one separate in front of the beach and the other one in like a lazy river kind of setting coming off from the main pool. There is a Waterfall area to the left of the main pool with water running down from a rock formation and a small jumping off point and this area of the pool had water spouts to one side which our girls liked to stand under and get the spray as did many other people. There is a separate adult only pool with it's own pool bar, we tried this one day but found the larger pool better as there was entertainment there - water aerobics great fun!
There are plenty of sunbeds both around the pool and on the beach and although there were some towels put out early in the morning, there were still plenty of empty chairs all day long. Plenty of shade if you wanted it and the hammocks were lovely to relax in. Plenty of pool towels and although you were given pool cards for the towels, there did not seem to be any problem if you lost your towel or card and it was not impressed upon us a check-in that there would be a problem if we did indeed lose a towel or card, unlike othere resorts which charge you for any lost towels/cards.
Childrens pool area looked great fun and in fact every evening after the shows finished and the lobby bar had become too tedious, we walked out along the beach front and saw many children still playing/swimming in the childrens pool area with their parents, having a whale of a time and it was around 10.30/11pm.
Beach was lovely and yes there was a reef directly in front of the Palace resort, but we walked the whole beach from the Palace to the very end on the other side where a deserted hurricane battered resort was and the beach was lovely. If you don't like the beach/sand immediatly in front of your resort, you only have to walk a little way down to get to the sandy beach. In the water you can see turtles, stingray and numerous large fish directly off the beach and not far out,. The turtles are mainly seen at around 5.30-6pm each evening - great for snorkelling. Don't understand the complaints about the water sports being too far down the beach, it took us just over 5 mins each day to walk to the water sports and pier, which is also a great spot for seeing all different kind of fish or jumping in for a swim or snorkel.
The rooms are large, two closets, plenty of storage, flat scren TV, ironging board and iron, great safe, etc etc. Bathroom is large, double sinks, double showers with one being a rain head shower and yes both can be used at the same time as myself and my husband tried one evening and the water is still plentiful and hot in both. Plenty of shower gel, shampoo and conditioner available and small toiletries left between the double sinks. Plenty of towels, two towelling robes and slippers in the closets. Mini bar/fridge with beer, soft drinks and juices plus peanuts and chips/crisps as us brits call them. Fridge could do with being a bit colder, but it did fine for us and if we wanted colder we just filled our ice bucket up from the ice machine in each courtyard area. Air-conditioning was good and yes if you left your balcony door open it did turn off, but this is for eco reasons and would be pointless if you had your balcony door open letting in warm air and had the air conditioning blowing cold air and wasting electricity.
As said earlier, staff were lovely and maids cleaned the room very well, even making up the sofa bed (without us asking) for our younger daughter who did not want to share the double bed with her sister and we left two dollars for her each day and this was very much appreciated.
Waiter service round the pool was very good, did not lay on the beach so could not comment on that service and the bar staff at the pool bar were very good. Waiter service in the al-a-carte restaurants was very good and well deserving of their tips, which we gave regularly unlike many others who did not tip at all. Our only complaint with service in the buffet restaurants was at the breakfast and lunch time buffets, they could have ben a bit more attentive and quicker with drinks, but saying that we did sometimes get very good service at breakfast and lunch, it all depended where you were seated and in which buffet. Usually the second buffet (walk through first buffet to second one) had a better service. Buffet service in the evening was good in all buffets.
Waiter and bar service in the theatre and lobby bar were good.
The shows were very good and we enjoyed them every night and the entertainment staff all worked very hard each night, with great dancers and wonderful singers, especially the four Mexican Tenors - brilliant.
Lobby Bar was a bit boring as it only had a piano in and after a while the piano playing can get a bit tedious, but Ok for a drink before bed.
We went to the club (Jaguars) one night, our daughters could not go as they are aged 17 and 14 so would not have ben allowed in unfortunately and it was good (in my husbands opinion he said it was better than good as he has the experience of nightclubs rather than me, but I reckon the dancing girls on the podiums and bars helped him with that point of view LOL!)
My husband and our youngest daughter did one tour - the half day ATV tour, they drove quad bikes through the jungle and then went for swim in a cenote, underground lake/cave, which they enjoyed very much. Warning if you go on this tour wear old or dirty clothes, you come back covered in dust and also take a bandana or buy one there to cover your nose/mouth.
Check out the basement lobby where the games room is, as well as another gift shop, travel agent and car park, as each night the crabs come in from the beach and run around down there. Not sure if we are easily amused, but we had great fun checking out the numerous crabs running around freely downstairs.
There was a small market stall area near the shops in the lobby area, just walk between the two shops and turn right and there are small stalls which were good.
Getting back to the restaurants, we ate at the French and Brazilian twice and the Italian and Steakhouse once and loved them all. Did not try out the Caribbean as our daughters were not seafood lovers and this was mainly a seafood menu. Wished we had tried out the other restaurants on the other resorts as we heard they were all good.
The Palace Resort is definately worth the extra money as all of the restuarants, buffet and al-a-cartes were air-conditioned, apart from the daytime grill bar (which operated as a snack bar (but was a full buffet to me) in between the regular buffet time openings) and operated as another restaurant in the evening, but we did not use it because it was not air-conditioned and was open to the sea/beach in the evening and my husband is prone to biting insects.
Eating at the French, Brazilian and I assume the Caribbean, are more of an occasion as it is a lovely walk to the restaurant outside along the beach front pathway (can also access via the lobby inside) and on arrival you present your reservation (no problem making any reservations for the times and restaurants we wanted) and they ask you to wait in the bar while they get your table ready. The bar to the three restaurants is lovely and provides canapes which are tasty to start you off for a lovely meal, before being led to your table in the respective restaurant.
French - Foie Gras to die for.
Brazilian - 7 meats served at your table, all good but avoid the chillies on your plate, blow your head off.
Theatre where evening shows are is great, air-conditioned and very big with great seating arrangement for viewing shows. We also visited the theatre in the next resort down, not sure if that was the Colonial or Tropical, but I think they shared their theatre, show here was also great, but theatre not air-conditioned so we were melting and we also got bitten by mossies there.
Did not have many mosquitoes or biting bugs in the evening, or we did not notice many and did not get bitten that much and my husband is usually a magnet for biting bugs.
Weather was terrific and very very hot, take plenty of sun screen as expensive on site, only had a bit of rain on the last two days of a 10 day stay.
Lots of Iguanas were seen in and around the grassy areas of the resort. Covered walkways to lobby and rooms were beautifully designed with roman pillars supporting the thatched roof. Did not experience any slippery floors as we did not have any rain as such, but would imagine it could get slippery, like anywhere with beautiful decor of marble and tiles, but there were plenty of floor mats around to dry your feet if coming in from the rain and when it did rain for a little bit, the maids were out straight away drying it up.
All in all had a wonderful stay at The Barcelo Maya Palace would definately recommend this resort and have already done so to family and friends.
Now the down sides and there are not many, just a few little niggles which would have made the holiday that much better:-
1. Being charged for internet use - $12 per day (not 24hr period as was suggested in a previous review) or $3 per 15 mins etc and it did become very slow if several people in internet room using at once. The daily rate means you can have wired internet access in your room or wireless in the lobby area. If you pay for premium rooms you have this free either using your own wireless laptop/iPad in the lobby, wired in your rooms or in the Premium lounge next door to the internet room using their PC's or your own. For the money we paid to stay at the resort ($4,700.00 for 10 days - flight not included) we expect to get free internet!
2. Fridge/Mini Bar could be a little colder.
3. No entertainment for families once the shows finish at 9.30/10pm, unless you go into the lobby bar, but this is boring. Under 18's could not go into Jaguars club.
4. Breakfast and lunch buffet service could be improved upon.
5. No free room service, charged $6 per item.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Barcelo Maya Palace Deluxe

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Palace Deluxe 4*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Deluxe Riviera Maya/Puerto Aventuras, Mexico

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