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“Mostly excellent, but missing some attention to detail” 4 of 5 stars
Review of LM Hotel Boutique

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LM Hotel Boutique
3.0 of 5 Hotel   |   Punta Matzoma #23, Puerto Aventuras 77750, Mexico (Formerly La Mision)   |  
Hotel amenities
Ranked #4 of 17 Hotels in Puerto Aventuras
Exeter
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Mostly excellent, but missing some attention to detail”
4 of 5 stars Reviewed March 7, 2014

We had a lovely stay at the LM hotel in Puerto Aventuras. The room was lovely, but smelled a little of damp when we first got there. This was probably unavoidable because of the very humid climate, but it wasn't a problem as the dehumidifier option on the AC sorted it out very quickly. The room had a lovely terrace (we were on the ground floor) looking out over the marina. Our terrace had a small table and chairs, which was a wonderful place to have breakfast, and a gorgeous 2-person hammock.

We thought that the hotel would benefit hugely from improving a couple of small things. It might sound strange, but providing enough toilet paper, for example, would be nice! We were never given a spare roll, just the one on the holder. Also, whilst breakfast was included, it was quite disappointing. It's just tea/coffee, orange juice (definitely from concentrate!), and cheap white toast with jam & butter. If the hotel could provide just a little extra, like yoghurt and some fresh fruit, it would make a huge difference. Also, some fresh orange juice would be really nice, especially since juice-oranges are so readily available there.

That said, all in all we had a wonderful stay. The staff were extremely friendly and very helpful and the hotel provides beach towels free of charge. Puerto Aventuras is a nice place and extremely secure. The hotel has a couple of spare bikes that you can borrow that don't even have locks since PA is so safe. This was a really nice side-benefit as it meant that we felt comfortable both leaving our stuff on the beach whilst we went in for a swim - we wouldn't do that in most places!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lesley192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director Comercial at LM Hotel Boutique, responded to this review, March 8, 2014
Dear Lesley, first of all thank you for your comments, these are very important ald help us to improove our service, they will be taking in count, regarding the breakfast despite the fact that the one we serve is the continental type, we are working right now on a new concept that includes some of your ideas that will make a it a good a healthier option.

We hope to see you very soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

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Denver, Colorado
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 2, 2014

The room was nice, but the staff was amateur. The breakfast hardly deserves the term--coffee, juice, and white bread toast. If you are driving yourself to this hotel, make sure you print a map of Puerta Aventuras because this hotel is not shown on any of the road signs in the development (the signs show the big hotels, but not this little one). The price was fair, however, even though there were some snags in the service.

It's a small and quaint hotel built in what looks like it was a mansion in the development. Quiet street, maybe half a mile from shops and restaurants (a little far for walking). The hotel backs onto a lagoon, very pretty. Beach access requires a going through a vacant lot on the other side of the street--posted no trespassing but the well-worn path shows that many people ignore the sign.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LMJ19752013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director Comercial at LM Hotel Boutique, responded to this review, March 4, 2014
On the name of LM Hotel, thank you for the comments, this help us to improove ourself. By sharing them with us, we will apply the correspondent measures. However the type of breakfast that we serve are only continental.
We hope to see you soon, and see that second visits can be better than a first one.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 21, 2013

Really nice hotel and administration. The rooms are very nice, comfortable and clean. The hotel is located close to the beach and I would definitely recommend it. I stayed there with my girlfriend and we walked everyday to the beach. Breakfast is also included.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ricardopierdant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaguadalupehotel, Director de Relaciones con Clientes at LM Hotel Boutique, responded to this review, September 19, 2013
Dear Ricardo.

We really appreciate your comments, this are very helpfull and make us to improve ourselfs.

We hope to see you soon again in this your home away from home!

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 22, 2012

We took advantage of the new ownership promotion and stayed here for almost a week.
The hotel has been renovated completely and is a perfect option when staying with kids or for a romantic getaway.
Because it´s a very small hotel the service is beyond excellent. I really want to thank Alfonso and Nancy for making our stay truly amazing and for all their help.

If you are looking for a quiet and relaxed stay, away from all the busy tourist spots, than La Mision is the place to be. During our stay we used the golf cart and the bikes to get around the village of Puerto Aventuras.
We took the tour in the catamaran and had a blast. The captain showed us the best spots to do some snorkeling.
You wont regret your stay at La Mision.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Remcie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2012

it was a very nice trip, beautifull place...we had good food..alfonso was very helpful and gave perfect service, he made the trip even better, a very outgoing guy...the local people are very friendly and there is alot of stuff to do around the areas.. lovely mexico

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Geir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 12, 2012 via mobile

We took advantage of an introductory promotion due to the gran opening of this property and we had an amazing time here. La Mision is in a very quiet area perfect for a person like me who loves to get away from the stress of long hour jobs. We were really happy we took a few days off to rest and enjoy the Mexican Caribbean .

Stayed June 2012, traveled as a couple
Helpful?
Thank Alberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 11, 2012

I was looking for a relaxed vacation, and I found this beautiful and totally renewed boutique hotel. My first impression was unfourgettable, the staff at the reception are always with a smile, and the view from the balcony is just unbelievable, it has all the ammenities that you could need from HDTV to a catamaran, bicyles and a caddy car to transport anywhere in the marina region. Few steps away there are plenty of bars and restaurants. In general it's a great value, you will have a experience that you will remember and be willing to repeat...

  • Stayed June 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank germancabello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about LM Hotel Boutique

Address: Punta Matzoma #23, Puerto Aventuras 77750, Mexico (Formerly La Mision)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates):
Hotel Class:3 star — LM Hotel Boutique 3*
Number of rooms: 6
Official Description (provided by the hotel):
LM Hotel is located within the heart of the Mayan Riviera in Puerto Aventuras, a luxury tourist residence with everything you need for an unforgettable holiday: beautiful beaches, golf course, marina and exquisite restaurants. Our hotel has six beautifully appointed accommodations; each with its own private terrace with handwoven hammocks, beautiful views of the Marina, event space and pool bar. ... more   less 
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Also Known As:
LM Hotel Boutique Riviera Maya/Puerto Aventuras, Mexico

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