My husband and I took my daughter for graduation. Let me start out with the not so good. The nightlife is not that great. If you like to be in bed by 10:30 then it's perfect, or if you are over 18 you can go to the disco, which we did not, since my daughter is 17. The entertainment at the resort was just ok, nothing special to me. The buffet does get boring after a while, but there is always plenty of food! The alacarte restaurants were ok but not what I expected. We loved Kyoto, that was the best, that is a MUST!!! I could not drink the fruity drinks at the resort because I thought the juice they used tasted like aspartame. But that's just me. This is not the fault of the resort, but it's so hot in Mexico and the pools were very warm, not very refreshing. We had no problems checking in or out, but I always had to wait for a bit.
Now for the good. The grounds are absolutely beautiful. The employees here work VERY HARD and it shows. They were always very friendly! No complaints about the staff at all!!!!! The rooms were nice and big with a comfy bed! The beach is stunning! The red flag was up most of our vacation, but people were still swimming!
We hired a taxi one day and our driver, Diego, was fantastic. He took us to Tulum and Akumel and he communicated for us, told us where to go to get tickets and then he waited around for us. He charged us $90 USD for the day and he was fantastic. We also went to the Cenotes across the street. There is one with a big advertised sign that is pricey, Diego took us to the other one right beside it. Chikin-Ha. It was really nice to swim in cold fresh water! We also took a trip to Xplor for the day. I booked that trip online before we left and everything was perfect! We booked our transportation to and from the airport with USA Transfers, also perfect! We had never been to Cancun so landing at the airport and getting a beer as soon as you step outside is great! Shots of Tequilla were flowing also! Be prepared to drink tequilla...it's offered at every meal, even breakfast at the buffet! Most of the shops in the plaza do not take cash. You pay with credit card or charge to your room. If you are looking for an ice cold Corona, visit the Corona store in the plaza. $1 for a small bottle of Corona! We had a few there! The Corona on tap at the resort is warmer then I like it. It's a must to bring your own "bubba" keg. They do sell them there, but we brought our own. They have no problem filling it up. We never had a problem finding a chair on the beach or anywhere. We did swim with the Dolphins there also. It was very fun, however the photos cost as much as the experience. We paid $220 USD for a DVD and all our photos on DVD. The Dolphin push is a MUST! We snorkeled one day for an hour but the waves were so large that is made it hard. The second time we went back we were told that they stop the rentals at 3:00 pm and that they didn't have any snorkel gear since 10 am that morning because the snorkel tours on the boats take precedence and they get the gear first. I did not think that was right. So bring your own snorkel gear if you want to snorkel a lot, otherwise, you may not get the chance. As far as bio-degradable sunscreen off the resort, I bought some, but no one ever checked and everyone was using regular sunscreen! All in all we had a wonderful trip. I was worried about the hour long commute to and from the airport, but it actually gave me a chance to see more of Mexico and to relax!