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“Nice place” 4 of 5 stars
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico   |  
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Ranked #11 of 15 Hotels in Puerto Aventuras
Maine
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Nice place”
4 of 5 stars Reviewed July 24, 2014

My husband and I took my daughter for graduation. Let me start out with the not so good. The nightlife is not that great. If you like to be in bed by 10:30 then it's perfect, or if you are over 18 you can go to the disco, which we did not, since my daughter is 17. The entertainment at the resort was just ok, nothing special to me. The buffet does get boring after a while, but there is always plenty of food! The alacarte restaurants were ok but not what I expected. We loved Kyoto, that was the best, that is a MUST!!! I could not drink the fruity drinks at the resort because I thought the juice they used tasted like aspartame. But that's just me. This is not the fault of the resort, but it's so hot in Mexico and the pools were very warm, not very refreshing. We had no problems checking in or out, but I always had to wait for a bit.

Now for the good. The grounds are absolutely beautiful. The employees here work VERY HARD and it shows. They were always very friendly! No complaints about the staff at all!!!!! The rooms were nice and big with a comfy bed! The beach is stunning! The red flag was up most of our vacation, but people were still swimming!

We hired a taxi one day and our driver, Diego, was fantastic. He took us to Tulum and Akumel and he communicated for us, told us where to go to get tickets and then he waited around for us. He charged us $90 USD for the day and he was fantastic. We also went to the Cenotes across the street. There is one with a big advertised sign that is pricey, Diego took us to the other one right beside it. Chikin-Ha. It was really nice to swim in cold fresh water! We also took a trip to Xplor for the day. I booked that trip online before we left and everything was perfect! We booked our transportation to and from the airport with USA Transfers, also perfect! We had never been to Cancun so landing at the airport and getting a beer as soon as you step outside is great! Shots of Tequilla were flowing also! Be prepared to drink tequilla...it's offered at every meal, even breakfast at the buffet! Most of the shops in the plaza do not take cash. You pay with credit card or charge to your room. If you are looking for an ice cold Corona, visit the Corona store in the plaza. $1 for a small bottle of Corona! We had a few there! The Corona on tap at the resort is warmer then I like it. It's a must to bring your own "bubba" keg. They do sell them there, but we brought our own. They have no problem filling it up. We never had a problem finding a chair on the beach or anywhere. We did swim with the Dolphins there also. It was very fun, however the photos cost as much as the experience. We paid $220 USD for a DVD and all our photos on DVD. The Dolphin push is a MUST! We snorkeled one day for an hour but the waves were so large that is made it hard. The second time we went back we were told that they stop the rentals at 3:00 pm and that they didn't have any snorkel gear since 10 am that morning because the snorkel tours on the boats take precedence and they get the gear first. I did not think that was right. So bring your own snorkel gear if you want to snorkel a lot, otherwise, you may not get the chance. As far as bio-degradable sunscreen off the resort, I bought some, but no one ever checked and everyone was using regular sunscreen! All in all we had a wonderful trip. I was worried about the hour long commute to and from the airport, but it actually gave me a chance to see more of Mexico and to relax!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 26, 2014
Dear justamainer,
We would like to thank you for choosing Barcelo Maya Tropical to expend your family trip, we are glad to know you liked the service and facilities, we thank you for your comments since these will help us to improve every day.
We really appreciate your visit and the time taken to write your impression about your stay; Barceló Maya Beach Resort is committed to providing our guests with the highest quality services and facilities.
We look forward to hosting you again in the future.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Westminster, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

We stayed at the Barceló Maya Tropical from July 6 - 13. This is our second visit to this resort and they did not disappoint. Upon arrival we were greeted by Yessica who was so nice and helpful. We had sent a request for room location etc. and were granted all that we asked. We knew this would be a request only so were totally blown away that we got exactly what we asked for. Thank you Guadalupe for all your help in making our vacation fabulous. We are so glad that we got to meet you . We enjoyed all our time by the pool, beach and had a great time snorkeling right in front of our hotel. We walked the entire beach in front of the resort. We enjoyed all the shopping that is offered. The theatre is always a treat at the end of the evening. We are early risers and by 11:00 when the show was over we were ready for bed. All the staff are so helpful and friendly. My husband enjoyed speaking Spanish with all the waiters and they had fun using their English on us. We will definitely be back and would highly recommend this resort to others. All the hotels in this resort are very nice. We like to be in the middle at the Tropical or Colonial. Thank you Barceló for a great time.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 24, 2014
Dear Ms Kathy P,
We are very grateful to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your trip as well of your kind recommendation to your friends and family. We accommodate many guests each day and we strive to make their stay a satisfying one as our goals is to provide service and facilities of great quality.
Once again thank you very much, we would be happy to have another opportunity to host you and your husband in the future. It was great to meet you!
Warmest Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 22, 2014

We spent the last 2 weeks of June at the Tropical. It was our third time to this resort but not in the heat and humidity of early summer. Pools and oceans kept us cool. One of the best beaches on the Mayan Riviera....coral and turtles on the northern half for snorkelling, pure white sand on the south for playing and watersports...... with coconut palms all over and absolutely no need to fight for a beach lounger or palm tree shade. Food is on par with most Mexican AIs. Breakfast was our favorite meal...cappuccinos, smoothies, churros, and yogurt with fruit or eggs and all the fixings. Beach grills are nice and close for a snack or soft ice cream. Dinner was a theme night buffet or a la carte restaurants.....Santa Fe, Kyoto and Mare Nostrum were our favorites of the 5 we had access to. Our room was great, 3rd floor Veracruz, with everything working, clean, fresh and well maintained....maids were very thorough. The Barcelo is close to major attractions like Coba and Rio Secreto which we loved. We thoroughly enjoyed our relaxing stay. Great place to "chill" out.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 24, 2014
Dear StillAqua,
We would like to thank you for choosing Barcelo Maya Tropical to expend your holidays. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
We look forward to host you.
Best Regards to Canada,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishers, Indiana
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 21, 2014

We had been to Cancun before and decided to give the Riviera Maya a try. We booked the Tropical through Barcelo's website for an online President's Day 35% off sale for our stay in July. It definitely pays to be on Barceló's email list as they offer booking specials quite regularly.

We used USA Transfers (cheaper than Barceló's transport option) and were at the hotel in about 45 minutes with our private shuttle for our family of 4. We were given welcome drinks as we waited in line to check-in. They said our room wouldn't be ready until 3pm, but we got our wrist bands and they held our luggage while we went immediately to the concierge to book our a la carte reservations (based on what I had read on TR reviews). We easily scheduled the 2 dinners at Santa Fe Steakhouse and Kyoto.

The resort is absolutely beautiful! Covered walkways, fountains and water features, tropical plants growing everywhere -- really makes you feel like you are in a paradise. So clean and well maintained -- just like Disney! We were in the Yucatan building in a room facing the jungle and fairly close to the lobby. It was very convenient to get to the buffets and lobby bar and just a short walk to the pool and beach area. We didn't have any theater noise like others have mentioned.

We were even more impressed with the pool and beach area. The pool is gigantic and has fountains and bridges going over it. You never feel crowded and there is plenty of room to just chill. The pool swim-up bar was spacious and offered nice shade for relaxing in the pool. Our kids 12 and 10 loved ordering non-alcoholic versions of all the fruity drinks. There are lots of chairs around the pool and hammocks to relax in. Just a few short steps from the pool is the beach. The water is crystal clear and the sand is powdery soft! The waves were gentle and the water temperature was cool enough to be refreshing, but warm enough to be comfortable. It's the perfect beach for kids. The ocean in Cancun was way too rough to just relax in. Absolutely no problem getting a chair at the beach as there are tons of them and lots of palm trees to make shade. It was perfect to sit in the shaded chairs with a nice ocean breeze blowing! No drink service on the beach, but we grabbed drinks and brought them to the beach. It's not far to go and get a refill! The best beach of all the resorts was the one in front of the Beach -- you could walk out as far as the pier goes out and could still stand and there were no rocks. It was also pretty quiet so you had a lot of privacy.

We snorkeled off the beach and didn't see very many fish. At the pier there were some pretty big fish, but no turtles or rays like others have mentioned. It was a good first time snorkeling experience for the kids. More serious snorkelers might want to go elsewhere.

The buffet was huge and similar to Disney buffets that would charge $50/person. You are seated by a server at the buffet and waited on for drinks. The staff is incredible! Everyone was smiling and quick to help at every opportunity -- and so hard working! The food variety at the buffet should be able to satisfy most tastes. Both a la cartes we ate at were quite good with excellent service. We weren't able to get a seat at the hibachi table at Kyoto, but still got to see the show from our table.

Customer service was really top-notch. We noticed on the first day that our TV, clock and air conditioner were not working properly and told the front desk on the way to dinner. Everything was fixed when we returned to our room an hour later! We needed more towels one evening and told the front desk and by the time we walked back to our room, a maid was waiting with more towels. After that, we continued to get extra towels brought to our room every evening -- not sure why, but we usually took multiple showers so it was much appreciated! Mini-bar was always restocked and room was cleaned quickly each day. Others mentioned tipping everyday to get good service, but we didn't tip until our last day and still had excellent service.

Be sure and check out their photo services. At the Plaza Mexicana, there is a photo kiosk that lists the animals they will bring around each day and the times if you want to get pictures taken. The kids got their pictures taken with a Capuchin Monkey which was a highlight for them. Pictures are $20 and you pick them up at the Plaza Mexicana later in the day. They also offer family pictures sessions for free. You can reserve a time at the kiosk and then have your family or couples pictures taken in the gardens, beach, pool area, etc. The pictures are $15 each, with no obligation or session fee. I highly recommend this if you want a great picture of your family while you are there. Arturo was our photographer and he is amazing!!! He knew the best locations, ideas for poses and camera angles. We ended up buying quite a few pictures (they will print or you can get a CD for $5 more) as they were all so good!!

We took a collectivo to Tulum (following the directions from other reviews) and a tour to Coba with Alltournative. Definitely check out these ruins!!

We definitely spent less as a family four to come here for a week than we would have going to Disney World and staying at a resort there! And instead of manufactured tropical surroundings, you get the real thing!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 22, 2014
Dear Buttered Toast,
We would like to thank you for choosing Barcelo Maya Tropical to expend your family trip, we are glad to know you liked the pool, gardens, restaurants and rest of facilities. We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Beach Resort is committed to providing our guests with the highest quality services and facilities, we thank you for your comments regarding our staff, buffets and beach.
We look forward to hosting you again in the future.
Best Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waxa
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2014

Our trip to the Barcelo was July 9-13, 2014. My MAIN reason for booking this particular resort was the possibility of good shore snorkeling. I was not disappointed... I read review after review of resorts in Mexico and the Barcelo kept coming up, so we booked there. I'm not exactly sure what type of snorkeling you might be looking for, but I found the entry into the water extremely easy, as there were many sandy entry points which made it easy to get deep enough in the water to easily put on your gear and be within the reef in a couple of minutes. I had read that the best reef was in front of the Barcelo Palace, but I can't attest to that. I was able to get in one decent snorkeling session before the waters were stirred cloudy by so many people in the water...and they STAYED in the water. Our stay was at the Tropical, and I really enjoyed the reefs practically straight off-shore. I found the waters generally clear(shallow in many spots), and the fish plentiful. I have stayed at several resorts with the express purpose of shore snorkeling, and I can say the Barcelo has been the best by far. So if you are into shore snorkeling...I can recommend it.

We found the resort itself to be immaculately groomed...both in it's landscaping and in its beach area. Lounges are plentiful and the beach area is quite large. The food was fine(I'm not into fine dining..) at the buffets and in the two specialty restaurants we attended(we went to the Italian and Japanese). Buffet food choices were numerous and for the most part fairly tasty...the desserts to me are always for show and not taste....as they look delicious, but have little sweetness to them.

Our room was fine...the fan was VERY OLD, but the a/c kept the room quite cool. A tip...I asked for a mattress topper for our king-sized bed, and it was not on the bed. Upon requesting a topper at the desk, I was AMAZED to find that the topper is in each room, but is stored UNDER your mattress. Once placed on top of the mattress, it did help make a hard bed a little more soft.

The resort is quite large and they tend to "pack things up" in the evenings. Volleyball nets come down, table tennis gear disappears, chess set disappears...etc. Be prepared to walk a LOT, but the grounds are so attractive, you'll enjoy your walk.

The resort is a good hour from Cancun..so be prepared for that. I would go there again, and would certainly recommend it for anyone who, like myself, likes to just walk from the beach into the water and snorkel. Oh...saw sea turtles(swam with one for about 5-10 minutes), and stingrays(feeding on the sandy bottom), as well and MANY varied species of fish.

Hope this helps someone who is looking for a good resort for shore snorkeling. I know I was. Enjoy!!

Room Tip: We stayed on the ground floor with the door opening to an enclosed courtyard(complete with Angel sta...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 26, 2014
Dear mjfromwaxtes,
We really appreciate your recommendations regarding great shore snorkeling at Barceló Maya Tropical. Thank you very much for sharing your experience swimming next to a turtle or seeing different types of fish, your scores and recommendations are truly appreciated.
We look forward to host you in the future.
Warmest Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

Overall the property and beach were great. Nice swimming pools and great area for kids.

Upon arrival (930 pm) we were told that the hotel had moved us to another property. After traveling since 130 PM that was not what we wanted to hear. The person behind the desk first told us that we had made a mistake and been dropped at the wrong location. I showed him our print out confirmation that clearly stated "TROPICAL". He did not care and insisted we move to the other location. This went on for almost 5 minutes. He then stated they were sold out and could not accommodate our reservations, yet while this was going on two more guests arrived and had no problem checking in. Seeing that we would not budge, he amazingly found a room for us.

Also, just as an FYI, all food places within the hotel close at 10 pm, so needless to say, we had to rush over and down a few things before settling into our room.

Our room smelled of mold and the white sheets had shoe prints on them as though they had been on the ground and trampled on. The mattress was old and needed to be replaced. It was one of those that had major divots from where everyone else had been. Definitely not impressed with that area of the hotel. Not sure if I would go back. Jury is still out.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 22, 2014
Dear mstrkp,
We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on Front Desk Department to avoid any wrong impression, we want you to know that Barceló Maya Colonial and Barceló Maya Tropical belongs to the same category and share as restaurants, pools, a la carte restaurants and theater, we appreciate your comments since they help us to constantly improve.
We would be grateful to host you again in the near future.
Best Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

I was there last May for a wedding and had absolutely zero complaints. The resort was beautiful, staff was friendly and helpful, food was great and facilities were clean. It was 7 days of heaven and I would go back in a heartbeat. I never had trouble finding a chair on the beach or by the pool. The tennis court was clean and in great shape and the equipment provided looked new. I couldn't have been happier about my stay. It was a hassle-free week. If you can't go a week without wifi, it will cost you a fortune but to be fair, wifi is the last thing you need at the resort.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 22, 2014
Dear planetkarim,
We really appreciate your words regarding Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.
We look forward to host you. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest quality services and facilities.
Sincerely
La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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