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“2014 Vacation” 4 of 5 stars
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
Special Offer
Up to 30% discount
Ranked #6 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
Reading, Pennsylvania
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“2014 Vacation”
4 of 5 stars Reviewed April 7, 2014

We just returned from Barcelo - after we spent 1 week at the end of March.

The resort is huge - basically there are 5 hotels in 1 - to simply explain :
Beach and Caribe at level 1, Tropical and Colonial are level 2 and Palace is level 3.
Palace is the luxury hotel and the most expensive. You have access to your level and the level below. You can use the beach and the pools everywhere but you cannot eat&drink at a higher lever unless you pay extra.
They have a trolley that goes around the resort and stops every 10min.
We stayed at the Tropical in the Yucatan Building. Our room was ground floor - 7111 - the first regular room after the Club Premium. Really close to the poos!
Rooms - are clean, with a bit of a musty smell on the 1st day but then it dissapears. The bed is a bit too hard and they could do better with the quality of the bed sheets. We stayed at other premium hotels and felt that others were better.
Beach - is really long and nice! there is a great portion with no rocks right in front of the tropical. that's where we were all the time. There are a lot of chairs on the beach - it's impossible not to find one at any time of day. The pool is a different story - mostly all of them are taken by 10am. The chairs at the beach are pretty old and some damaged (you cannot really nap on them), but the pool ones look new and are really comfy! when we didnt find pool chairs, we would use the hammocks!
The grounds are really nice and well-maintained! Just Beautiful!
Shopping - the stores in the hotel are crazy-priced! sunlotion for $40???? go to Playa del Carmen for souvenir shopping!
Restaurants - the buffets were good - pretty much everything you want and need! loved the flambed fruit station at night for dessert! We were given 4 cards for 7 nights to book restaurants. TIP : book when you arrive! we found all available but scattered throughtout the week. Italian and Japanese were delicious, steakhouse was also good and the Seafood - get the lobster! it's the best thing in their menu that everybody gets! There are other 2 mexican restaurants at Beach and Caribe - we didnt try them, and Palace has a French and Brazillian - $25 if you want to eat there.
Entertainment - there is not a lot honestly. There is some area at the pool where they have a schedule - every 2 hours they have an activity. but it seemed to be the same stuff every day.
They have a huge theater - the shows were pretty good at night! There is also an area for games - pool, bowling, ping-pong, chess. you can have a lot of fun!
They do have a great kid schedule and kid pool areas that look like a lot of fun! The dolphin area is really nice - they do look a bit crowded in there! we swam with the dolphins at Isla Mujeres and didnt do it here again.
Unfortunately the week we were there was very windy so a lot of high waves - which we loved, but couldnt use the water sport section much! they did have a great one!
Trips - we took a cab - $23 to Playa del Carmen - one way and spend the day shopping and walking on their great beach! we also took the ferry to Cozumel - rented a car and toured the island! there are some great but weird looking restaurants on the east coast of the island - but the food is delicious! best fried fish ever! We didnt take any other trips as we mostly came to relax and charge our batteries. There are a lot of things to do around - book the trips with your vacation rep in the resort and don't talk to timeshare people in airports as they will offer you cheap trips but with hidden agendas.


Recommendations :
- they really should get a beach bar service! with a beach this big - it's hard to walk to the pool bars all the time! we were at other resorts that had beach bars or people serving drinks on the beach. Nothing here - a bit dissapointed!
- also, if you're not at the Palace or Club Premium, you dont get premium alcohol in your cocktails! this is the first AI resort i've seen like this. i asked for something with Bailey's and they said it's extra $.
- stay away from spring breakers! they were a lot at this resport. it was dissapointing to see a lot of drunk kids during the day with their parents close by! one girl passed out at the pool and their whole medical team was there. seriously? we'll probably go adult only again in the future!
- also, because of the spring breakers, we weren't allowed to get more drinks for our friends - they had a 1 drink per person policy at the pool bar - so we all had to go together to get drinks, you couldn't get a drink for your wife or husband if they weren't with you.
- for an all you can eat resort - room service should be free!

Overall - the resort is really nice! We had a great time! Not sure if i'll return here as there are so many other places to see and stay at! but we relaxed and enjoyed it fully!

Room Tip: We stayed at the Tropical in the Yucatan Building. Our room was ground floor - 7111 - the first regu...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, April 16, 2014
Dear Roxana,

First of all thank you for the time you have taken to share your experience on trip advisor as you know a hotel is defined by the quality of service it provides to its guests. Since our success is measured by how our guests evaluate our services and facilities, we want you know that your comments and suggestions are taken seriously.
Your kind explanation of Barcelo Maya Tropical is much appreciated; we are pleased to know you liked the rooms, beach, pools, kids area and other facilities. We will work on the issues you have mentioned as we truly want you to come back.
We would be grateful to have another opportunity to host you in the future. We send you warmest regards to Pensilvania.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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2,205 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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English first
Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 5, 2014

Arriving at Barcelo Maya, you are immediately intransed by the beautiful lobby. Check in was a bit different. We got there @ 11pm. We were given our wrist bands that gave us access to everything except our room. The rooms are not ready until 3pm. There is a place to change into your swimwear. And lunch starts @ 10:30 at the Grills by the pool, and 12:30 at the big buffets. (breakfast starts 7am and dinner at 18:30)It takes a bit to learn the schedule but you will NOT go hungry here !!! The food is very good and we never saw a need to go to one of the fancier restaurants during our 7 day visit. The grounds here are immaculate. The staff are super friendly and very helpful. You can be as busy or lazy as you want be. There are many options. We chose to go to the ruins of Tulum and Coba. Climbing to the top of the 130 foot Nohuch Mul was well worth the effort as you are rewarded with a very breath-taking view of the jungle below.( tip: rent a bike) We also went to "Explor" for ziplines, cave river rafting, and swimming, and amphibious vehicals. Great fun is to be had (tip : buy tickets online and take a taxi you will save $$$) Back to Barcelo the beach is always inviting and clean, swimming in the ocean is very fun with few rocks in the main section. ( tip: wear water shoes or vibram five fingers) The pools are just as pristine as the grounds and drinks are always a short swim away.
( tip: take plenty of your own sunscreen $35 to $45 per can here) And lastly, souvenirs are everywhere there are loads of shops in every section of the resort. I was very surprised at how low the prices were, they could have easily charged double what we were paying. This was an AMAZING vacation with my family. Even the teenaged daughter who at home is an online/in room hermit, had a great time.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, April 19, 2014
Dear Guest
We would like to thank you for the time you have taken to write your review on trip advisor and for your kind comments regarding our friendly staff and facilities. We are pleased to know the work made by the Chef and his team has counted with your approval, as you mention we have extensive buffets for breakfast, lunch and dinner where guests can enjoy a great variety of food at an air-conditioned environment, as you says if you want to continue your days near the pool area, then we count with Snack Bars which provide a wide variety of food as well from 10:30 a.m. until 6:30 pm. We really do not want our guests to go hungry here!
We appreciate your comments about this gorgeous destination: Riviera Maya; indeed you can enjoy beautiful days and nights with a wide sort of activities and places for everyone.
Once again thank you for having chose Barcelo Maya Tropical for your recent stay and really hope to have your preference for your next holidays
Sincerely

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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delson
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 3, 2014

Very nice staff, always smiling and polite. Check in took very long and I can't see a reason for that ( took more than 30 minutes). Very clean room, poor pillows and bed is not very comfortable. Our bad....we were there in march with way too many very loud,obnoxious, disrespectful march breakers. Recommend the place but not at that period! Food is fine in buffet...excellent in restaurants..wine is mediocre. Beautiful beach.

Room Tip: If you want quiet......request a room far from the theatre
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, May 11, 2014
Dear Francine,
Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction.
We thank you very much your comments and we will work to improve every day. We look forward to hosting you again in the future.
Sincerely,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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West Suffield, Connecticut
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 30, 2014

This was a family vacation with a 7 & 5 year old. Overall, we had a great trip! I could offer many recommendations, but the most important one is to pack plenty of sunscreen. Should you need to purchase a standard sized bottle down there, it will cost you $45! Also, buy your own blow up tubes at home and pack them with you. They will blow them up for you.

I thought the food was good. I'm not a big fan of buffets, but it's just easier with kids. The buffets were clean. In fact, the whole resort was clean. The worst thing that I saw was not from the staff at all, but from a woman who I saw in the bathroom - who didn't wash her hands! - then saw her moments later in the buffet line. This is why I don't like buffets. My suggestion would be to swap out the serving utensils regularly and provide hand sanitizing stations near each buffet entrance.

If you are going to make reservations at the Japanese restaurant, make sure you specify that you'd like to sit at the hibachi. The do have regular tables in there. The chefs really do a good job entertaining you while they cook your food.

My kids loved the kids club - the 5 year old loved it more. The staff there were great and I felt safe leaving her with them.

We went to Xel Ha one day. Took a taxi. It was such a beautiful place. Lots of snorkeling to be done, but we didn't do much of it at all and still had a great time. We tubed down the river, husband and 7 year old jumped off a small cliff. Your entrance fee included food and drinks. You should ask the taxi driver how much he wants to getyou there before you get in. The ride back was about $5 cheaper. Great day and glad we went!

We had an issue at check in with our room. They tried to put us in a room with no balcony or patio. No thank you! This is Mexico - bring on the heat, humidity, and sleeping with the sliding doors open! After speaking with the manager about our room being unacceptable, he moved us into a suite. The suite was great with king bed, couch, 2 bathrooms, 2 sliding glass patio doors, but for what we paid, we thought it was well deserved!

I would come back here. Cleanliness is very important to me while vacationing and this place was clean. I would probably try the Colonial though (because it is more centrally located and the kids club is right in front - as long as my kids were still interested in going to the kids club.) We stayed at Iberostar, which is approximately half hour closer to the airport, about 5 years ago. My husband said he'd rather go back to Iberostar because they have the winding pools, lazy river, and wave pool - basically more to do with the kids.

It's true what they say about the wash clothes here - they are scarce! You really have to keep on them about that!

Overall, I think anyone would be happy to stay here.

Room Tip: Closer to the beach/pool would be my preference. There will be a lot of walking wherever you're...
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 26, 2014
Dear LovesTheSun1976,
Let us start by thanking you for sharing your experience on Trip Advisor regarding your family vacation as well as your kind evaluation of our Service, Staff, Facilities and Cleanliness.
We really appreciate your kind recommendation to all your friends and hope to host you again in the future.
Best Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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Flemington, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

I first want to start out by saying that the resort was absolutely beautiful. But the service was alot to be desired. Took atleast 30 minutes to stand in line to check in since they only had 2 people at the front desk at all times. Upon arrival we were changed from 3 different rooms, when we finally got into the last room the sheets had stains all over them, toilet had remnants of someone else having used it. Did not realize at this time that I would be awoken twice a night by the laundry truck at 2am and 4 am that backed up outside our room with the loud muffler and ice maker outside our room that ran constantly. Had to make 7 calls to the front desk for restock of soda to the mini bar. No consistency when it came to the housekeeping of the room. By the 3rd day we had bugs in our room. (which I know is common in the islands) but still skeeves me out. Our trip included 3 ala carte dinners in which we were only able to use 2 since they did not have any reservations until 9:30/10 at night (We had our 8 year old son with us and that was just too late for us to eat). I do realize that the week we were there it was the start of spring break which is more reason to have additional staff. In my opinion for as busy as the resort was they did not have enough staff. With speaking to other people that were vacationing there that had stayed there in the past, this was their worst trip also and they would never returnto this resort. I would have to say for the money that we paid I am very disappointed and I definitely would not return to this resort. :(

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 26, 2014
Dear Tara P,
We appreciate very much your time sharing your experience on Trip Advisor; we apologize because you a bad memory of your vacations, you can be assured we will continue working to improve. Barcelo Maya Tropical is committed to providing our guests with the highest quality of services and facilities.
We would be grateful to have another opportunity to host you.
Warmest Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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Calgary, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 28, 2014

I went down with my kids, and upgraded to the suite! It was the most beautiful hotel room I've ever stayed in. The bedroom side was as large as the living/dining room side, and both had an adjoining balcony with a hammock. I cannot put into words how incredible this room was, and the view was incredible.
If you have small children the play area is one of the best I have seen.

I highly recommend you stay at this hotel. The entertainment, staff, grounds, bars, pools and just in general the hotel was one of the most incredible places I've ever stayed.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, July 26, 2014
Dear Susiem101,
We really appreciate you have chosen Barcelo Maya Tropical for your family vacation and also we would like to thank you for sharing your experience on Trip Advisor.
The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit us again.
We look forward to hosting you again in the future.
Warmest Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 27, 2014

We just got back from taking our family of 10 to the Barcelo Mayo Tropical for 2 weeks. Our experience there was great. The grounds and pools were spectacular and the children's area kept our group with 4 children ranging from 7-11 years busy at all times. The food was good at both the buffet and a la carts. My only complaints were that reserving the Japanese restaurant was almost impossible unless you wanted to eat at 9pm or later at night and we were there for 2 weeks so found that annoying. Consequently we never got to that restaurant and had heard it was one we shouldn't miss. We did our bookings of the a la carts the 2nd day we arrived and in the 2 weeks of our stay we weren't able to get in to the Japanese Restaurant at a time that would work for children. One other issue we had were the rooms themselves. They were clean but in much need of renovations. The towels were old and the sheets and towels would sometimes have stains on them. Not nice. Our stay overall though was great and I would recommend staying there, especially if you have children. Our family of 10 enjoyed it immensely but would have like to have to see the rooms updated.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review, March 30, 2014
Dear Guest,
We appreciate your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your family vacation as well of your kind recommendation to your friends, we are glad to know you liked the great variety of food we served in the Buffets, Snack Bars by the pool and the A la Carte Restaurants. Steak House, Sea Food and Italian Cuisine usually are liked by most of our guests, please accept our apologies for not having early available spaces at Kyoto, we accommodate many guests each day and we strive to make their stay a satisfying one. You can be sure we are working in the rooms’ maintenance in order to provide a better impression next time you visit us. We will also work with housekeeping to obtain a five star score, changes have been made to ensure the satisfaction of our guests.
We look forward to hosting you and your family again in the future.

Best Regards

La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com
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Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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