This resort was just about everything they said it was. We arrived just after Christmas and left just after New Year's and apparently it is a very busy time. That could explain some of the problems, but not all. The first thing we noticed was that even though it was a very busy season, it didn't seem like there were a lot of people there. There were no lineups anywhere, the pools weren't over crowded and we could use just about all the facilities (except the specialty restaurants that were pretty much booked solid until like 8:30 - 9:00 - not too bad, I guess - we are on vacation after all...)
So, without having lineups anywhere, it did seem strange that I had to wait until the 3 gals at the front desk to stop chatting with each other before getting any attention. Then, any service I did get was (seemingly) always interrupted by a phone call. It was as if all phone calls get priority over anyone in person - odd...
Beyond the front desk (who provided ~ok~ internet service for a cost (actually turn out to be handy - the whole family could use the same password, just not at the same time)) everything else was pretty good!
The buffets (especially seafood night on New Year's eve) were great and the special restaurants were ok as well.
The theatres provided some sort of entertainment every night - nothing spectacular, but a nice place to hang out and have a few drinks...
Generally speaking, some things didn't make sense - like being able to eat poolside and no free wifi in the lobbies - but overall - it was a good experience. We were continually comparing it to the Palladium (which we visited a couple of years back and which we though was maybe a notch above the Barcello). That being said, I thing they did a great job of making a very busy time of year feel very relaxed - we will be back!
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico