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“Best vacation ever” 5 of 5 stars
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
3.5 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #8 of 15 hotels in Puerto Aventuras
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
“Best vacation ever”
5 of 5 stars Reviewed April 16, 2013 via mobile

This was our second time in a row to the Barcelo Tropical and me my wife and kids age 14 and 16 and it was the best vacation ever!
The food, the cleaness, the service was the best of paradise that we know !!! This year i did alot of snorkling in front of the hôtel and loved everything about this place...A very big thank you to the wonderful women at the front desk named CLEO. She was the best for anything you'd want to know about anything!!!She is the Mexican godest of know it all. Everything about this hotel is just about paridise!!!A very big thanks to the beach animaters!!! The family loved those guys alot! Thank you very mutch Barcelo Tropical 2013.
We will write more about this Hotel later on another review...The JONES family from Sept-Iles.Quebec Canada .

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, British Columbia, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2013

We just got back (April 14, 2013) from our destination wedding/vacation at the Barcelo Maya Tropical resort. The wedding coordiation was fantastic, everything went very well with no issues. Ceremony was as promised, reception had amazing service.

Food is good, although 3 restaurant meals in a week is pretty lame. Hint: Book via the people at the desks near the elevators in the room buildings, not the lobby, it gets crazy busy. Do yourself a favour and book all 3 as soon as you get there for the entier week, they fill up fast.

The Japanese was by far the best, opt for 'the show' and have them make your meal infront of you. The mexican rest located at the Beach hotel was OK but the manager was terribly rude, the only rude service we got all week was from him. Did not want to accomodate our large booking and did everything he could to say no even though the place was less than half full.

You will be doing A LOT of walking so be prepared. If you are looking for small do not go here, but otherwise a great place.

Was great for kids, I took my 2 and 6 year old daughters. Lots of stuff for them to do, kids water park was great.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2013

this was our first trip to Mexico. My wife and i met 6 members of her family there.the Pros of this trip are as follows. awsome weather, geat beaches, cold beer, and the grounds are second to none. Staff is ok but not overly friendly. The cons are unless u are in college dont come here during spring break, the kids get a little noisy. the rooms r a little musty but its ok if u leave the patio door open for a bit, beds are hard and pillows suck but it wasnt a deal breaker, long waits for booze at the pool though, i think they are a little under staffed. i recommend this resort if you are taking young kids as there are lots of stuff for them to do, water park and such. and the pl;ace is HUGE be prepared to do a lot of walking. Also a must see is Coco Bongo in Playa it is awsome.

Room Tip: pick ground floor rooms at Veracruz bldg #7407 7408 7411 7412 unless you like long walks to pool...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince Albert, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2013

We just got back April 4-11, 2013. This is was our second time at the Bercelo, we were at the Beach before. There are six Resort hotel together that make up this Barcelo complexe, i.e. Beach,Caribe, Costal, Tropicana and the Palace. They are progresive in terms of how fancy they get with the Beach being at the Bottom and the Palace being at the top. The tropicana is right next to the Palace. The food was very good in the Buffy and the Resturants. The beach, the swiming, the snorkling are the best the entire Yucatan area. The Maya people are fantastic, they are dark skinned, short, they almost always smile and they are always moving, working and making your holiday special(please tip them they desreve it). The Maya is why we have gone the Playa Del Carman area 6 times! The Barcelo is in the same class as the Riu Palace, Dreams and Elcid. I have twice fould good deals to go there and both times I have been very happy with quality of my vacation. We had a probelm with the wine at the Beach ast year, but no probelms of any kind this year, except the women bathrooms in public areas were dirty and not cleaned often enough, my wife would always try and use the bathroom in out hotel room, but this true in almost all resorts. Thanks to all the good people at the Barcelo for another nice vacation!

Room Tip: bring your own snorkling gear
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 11, 2013

We traveled here from March 23rd to March 28th, 2013. There were 14 of us. This resort had many things to offer us. The Beach was great and the pools were amazing. The food was what to be expected for an all-inclusive. We could not believe how clean they kept this resort. They were always cleaning. The staff were very friendly, always went above and beyond.I would recommend this resort and will definitely be going back.

Room Tip: I would recommend the first floor.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2013

BEAUTIFUL RESORT.

Pros:

The grounds,
The beach,
The buffets,
The splash park for kids
The Barcy Park (for kids - SO GOOD)

Cons:
It's a bit of a hike from the airport (1 hour 20 minutes)
The reservation system for the restaurants *can* be confusing. Be persistant.
The SPRING BREAK CROWD.

All in all great, but if you want to relax, AVOID March and the first week of April. Please.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 10, 2013

We vacationed at the Barcelo Tropical from Mar 26 to April 5th. We traveled with another family. Our kids are 10, 13, 13 and 14. We have all traveled extensively over the last 20+ years to probably about 12 or so different all inclusive resorts all over the Caribbean. This one ranked as one the worst.

First of all, let me say it had the potential of being a great place for the money. It had an awesome beach, very nice pools, fairly decent food, comfortable rooms etc. However, the customer service at this resort is seriously lacking.

First of all, the bars were all way understaffed. You would have 2 poor bartenders killing themselves trying to serve everyone. Either they chose to skimp on the amount of servers they want to employ or they don't pay enough and nobody wants to work there? Also, as many reviewers have written, the place was overrun with Spring breakers from the US. There were hundreds of out of control 16 to 25 year olds running around. During the day, it was moreso an annoyance watching all the antics. The bars would be surrounded by tons of kids so it would take forever to get a drink. They would play the same 4 songs over and over. We'd see all these people falling down in a drunken stupor. I think my husband saw 4 different fist fights break out. Mostly about guys hitting on other guys girlfriends. LOL.

It was during the night that really turned the resort sour. They did nothing to control the kids running through the room complexes. They would be yelling, screaming, slamming doors from 2:00am to 4:30am. We would call down every night to get them to send security down. They always claimed someone would be up, but nothing was ever done. We suggested they bite the bullet and either move some of their day security staff to the night or simply get some more people to work during spring break. Post a guard on every floor to patrol during the night. There are only 3 floors in each building so it's not an impossible task. Apparently this is not worth their effort.

Anyways, as I said, I can't see how we would return to any Barcelo resort. Coming back from our vacation more exhausted than when we left is not money well spent.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Barcelo Maya Tropical 3.5*
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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