Our daughter, husband and I stayed Feb 23-Mar 2nd. We had an experience at check in and it sort of continued...for 3 of us they gave us a king size bed and a couch that they said was a sofa bed-it wasn't, it was a foam couch that you take the pillows off the back-sagging in the middle. This room had a headboard fall off on us, the shower soap dispensers did not dispense, you had to pull them off the wall and pour out the top. We open the area to access the TV and one of the cabinet doors fell off. It is just an older hotel much in need of improvements and updates. Last year we went to Puerto Vallarta and had an amazing hotel but I think even having not had that great experience I still would look at this place as just so-so! The 2nd day we were moved to a room that had 2 double beds, I was hoping the soap dispensers would work in this new room but they did not, had to do the same routine. Beds and pillows very hard. The outlet in our room looked like it was pulling off the wall in the bathroom, I didn't know if I should be afraid to use it or not. AND there is ONE outlet with ONE plug in??? Any others in the bed area were very hard to find. The hair dryer is kind of a joke too! We were able to make decent reservation times but I wouldn't worry about getting in the restaurants to eat, none of them were anything special, we like the buffet food just as well. We felst very rushed in the restaurants, you could tell they definitely wanted you in and OUT! The staff were very nice, no complaints there! We enjoyed most of the shows that ran from 930-1030 each night, the Michael Jackson was the best! The pools were very cold, last year the pools were so warm in PV so I was looking forward to enjoying the water more. We had 2 people in our party get blisters on there feet from walking, we were in the last room farthest from the beach and I bet it took us 10 minutes just to walk to the beach! This complex is huge, I am a person who is organized and like to know where I'm at at all times but it's impossible here with all the walkways, different buildings! The first day my hubby and I went for a walk and ended up who knows where and workers we asked weren't sure how to get us back from whence we came?? Funny now but I was very frustrated at the time. So, if you can, try someplace else that's a bit more updated and smaller scale, unless you like LARGE. Oh, our balcony view was disappointing too as all you could see was a big palm tree!
Anyway, if it's not too late, change your reservations to some place else!
You have no recent hotel searches.