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Barcelo Maya Tropical: Traveler Reviews

3.5 of 5
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Hotel amenities
Barcelo Maya Tropical
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1,283 reviews from our community

Traveler rating
    605
    417
    137
    80
    44
See reviews for
Families
558
 
Couples
406
 
Solo
10
 
Business
18
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rockland, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent vacation”
5 of 5 stars Reviewed February 14, 2013

Vacationed in Barceló Maya Tropical from Jan 29 to Feb 12 our 4th time visit there and as usual had an awesome time, we went with Sunwing. People where great, food good and the beach absolutely wonderful.
Flight – excellent crew flight was worry free, food hot and fit the bill.
Check in – Very fast, courteous and friendly
Room – clean, air conditioner was not working properly, called down to front desk in five minutes a maintenance man was up and in 15 minutes had the air conditioner running like a charm. Noticed we only had one robe, no probs called front desk they where up in 10 minutes with a robe. Bar fridge stocked every day and maid did a very good job of cleaning the room.
Tip: remove the pillow top from between the box spring and mattress and place it on top, much more comfortable.
Food – Buffets were good you could always find something to eat, breakfast the best. Servers work very hard but never had one that was not appreciative when we gave them a tip.
A la carte – sea food very good, steak house awesome (they can cook a steak), Japanese very good but also very warm dress lightly for sure, Don Quixote very good, Mexican yuk, Italian not so much.
Beach – one word beautiful
Grounds – immaculate
Bars – busy but not too bad except pool bar only had 2 or 3 servers could be a long wait sometimes,
Tip: the Havana bar opens at 5 and barey has anyone there, we’d get our drinks and sit in the lobby.
Check out – same as check in
Sunwing Rep – one word, useless
All in all we had a wonderful time and would go back in a heart beat, this indeed is an excellent resort and we would highly recommend it.

Room Tip: The yucatan building mid way and at the top very quiet and peacefull.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Dan P about Barcelo Maya Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Not too bad”
3 of 5 stars Reviewed February 13, 2013

I stayed at this resort back in April 2012. Sorry that I'm just now getting around to writing this review.

This was for my annual birthday trip that I take to Mexico every year. I've been traveling to Mexico every year for my birthday for the past 24 years. I traveled solo again this year, and booked this resort at the last min due to trying to find someone to travel with me.

The grounds of the resort are very nice. They were very clean and you could walk for hours. Trust me, drinking all day and trying to make your way back to your room, you could get lost. I think I've done that 3 or 4 times on this trip! lol

The disco onsite was fun. I always have fun going to the disco that all resorts have. Actually, is a "must have" for me when choosing a place to stay. The service was okay, but not the best.

The food... well, it was okay. I didn't go hungry, but I didn't get knocked off my socks either! It was just ok.

The rooms were "just ok" nothing fancy... the smell was pretty bad. I'm use to going to Mexico and smelling some musty smells... however, this was the worse that I've experienced to date. I didn't let it ruin my trip though.

The service at the swim up bars wasn't the best. Actually there were a few guys there that were just downright rude! I can't remember their names, or I would post them here. Again, sorry for the late review. There was one bartender at the swim up bar at the Colonial pool that was GREAT!! She made my birthday very special! She went out of her way to serve me and my new friends. Making myself and them feel very special. I wish I could remember her name!

The beach was okay. Nothing special. The water wasn't as nice as you see in some pictures. However, it was bad either. I love the nice blue waters that you see in Cancun on the strip and down in the Playa Del Carmen area better. Again, it wasn't bad.

All in all, if you get a good deal on this place and you're not too picky.... stay here. If you don't care about rooms and food... stay here. If you're young and looking for more of a place to just rest your head and have some fun... then stay here. If you're older, looking for nicer things, better food and willing to pay a little extra to get what you want... stay someplace else!

  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask atlanta28 about Barcelo Maya Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
1 review
4 helpful votes 4 helpful votes
“Honeymoon in Paradise!”
5 of 5 stars Reviewed February 8, 2013

I know this is a little late but wanted to share my thoughts on this resort! My husband and I stayed at the Barcelo Maya Tropical May 13-19 2012! We had a fabulous time! I can't really complain at all. Everything was perfect from the check in to planning all of our 5 adventures out side of the resort.

Room: Our room was very nice, and got cleaned daily. One day we didn't close our safe (which had about $500's in it along with both of our Iphones) and the staff waited until we came back to our room to close it before they left, and nothing was missing. They did a great job of keeping the mini fridge stocked with snacks, beer, water, and some sort of hard alchol. There was also a bottle of wine wating for us in our room when we checked in!

Food: The one thing I would say was a downfall at this resort was that you can only dine at the resturants at dinner which means buffett for every other meal, which seemed to get a little old. The food was good, it's just if you ate at home at the same resutrant for 2 out of the 3 meals for six days you would just tired of the food. The resutrants were very nice and we were pleased with every meal we had and the portions were HUGE!

Service: The service was great every where we went. We did tip almost everyone that helped and I'm sure that was an incentive. I never felt that I was in need of anything because we were always getting service! Everyone was very nice, always saying hi!

Beach: They beach is very nice and had lot of chairs for everyone! The beach did have pretty sharp rocks at the bottom that could hurt your feet, my suggestion would be take water shoes or be careful! There was also this nice little pier at the end of our resort that lots of fish swam around and didn't care when people swam with them! It was frightful and awesome at the same time!

Pool: They pool was very nice! Very big where we never felt like it was too crouded. We only really hung out at the swim up bar, which got busy some times, but after you got your drink you could swim away to enjoy your drink in peace! It was always very relaxing and beautiful!

Drinks: We were on our honeymoon so we never wanted to get trashed, so we made sure that we never drank too much. I'm sure that if you kept a drink in your hand at all times that you would end up drunk. Some people say at all-inclusives that it's impossible to get drunk, which i'm sure they aren't using top shelp alcohol but it would deffinatly get the job done. I never felt the drinks were watered down. My favorite drink was the Miami Vice! DELICIOUS!

We had a great time and would go back! We are going to a diffent resort in May just because we want to experience something diffrent, but our next resort has high standards after this resort!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Brydgette k about Barcelo Maya Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
“looking forward to 4th time”
5 of 5 stars Reviewed February 7, 2013

I have been at the Bracelo resorts 4 times and 3 times at the Maya Tropical.

Checking in at the front desk was very good but it seems that they have a problem accomodating special request sent from the travel agents, as we always have a problem getting two rooms together. Not a good way to start a vacation.

The resort is set up beautifuly and each building has a guest service desk which is there for any help you may need day and night.
The buffets have a big sellection of food, lots of fruits and pasteries (love the churos). You will not go hungry, you will only get tired of eating too much.

The beach is outstanding with beautiful white sand and turquoise blue water, so clear you can see the bottom. Sometimes there are rocks brought in by the waves but they are all cleaded up quickly.You can walk to the boardwalk and see lots of fish and snorkel.

The pools are beautiful and there is an amazing play area for the children. Makes my wish a was a kid again.So much fun!!

We had a room in the Club Premium section and it was very spacious, lots of closet space and nice sitting area. I noticed that they remove all of the bed linens including blankets and bedspreads after the guests leave (everything is very clean and fresh). Beautiful bathrooms that have two showers. One thing they could do is provide some better channels on the TV. It would be nice to be able to get some news from the U.S. or Canada. We are on vacation not in isolation.

You don't see any vendors on the beach as there is a plaza just for the Barcelo Resorts if you want to shop. There are also shops in each of the Barcelo sections that you can go to but they are not cheap.

I really like that this resort has non smoking areas. Nothing worst than being in a lobby or bar and not be able to breath.

I have been to many resorts in Punta Cana, Puerto Plata and Varadero and this is my fovourite.Hopefuly I can go back next year.

Room Tip: The rooms is the Veracruz building is farthest from the theater so it's more quite. The Yucatan...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Mojhito05 about Barcelo Maya Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland, Maryland, United States
1 review
3 helpful votes 3 helpful votes
“AmaZing Time!!!!!”
5 of 5 stars Reviewed February 7, 2013

The Barcelo Tropical Resort is a wonderful resort!! Most people feel they need to stay at the Palace to have a good time.. not the case! affordable, friendly staff, good food, lots of drinks, enterainment is great! The Beach is beautiful and the pools are big and refreshing. No problem finding a beach chair or a lounge chair by the pool.. there are hammocks by the pool also. We went with a big party (31) and it was for our wedding. The rooms were close to one another and we had no issues with them. They have a mini fridge in room that they fill daily with corona's coke, sprite, orange drink and water. we would take a small cooler and fill it with ice and the corona's from the room and take to the beach, as the corona from the tap at the pool bar was not as cold as iced down beer! My cousin paid the maid $10 for a case of coronas every other day so we had plenty on hand throughout the day (they put 3 in your fridge daily). Many resturants to choose from.. italiian, seafood, mexican, steak and japanesse. the japanesse was my favorite! make your reservations early to get to sit at the habiachi grill.... the food at the buffet was good too. they have everything you would ever want... loved the churro's at breakfast! the grills out by the pools are good too.. would have burgers, chicken nuggets, fries, salad, nacho's, ice cream etc. we never went hungry or thirsty!!! this was our second time there, ane we would def go back!! everyone had a blast!!!

Room Tip: we liked the rooms at the bottom floor.. easily accessible...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Angie F about Barcelo Maya Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Tropical

Also Known As:
Barcelo Maya Tropical Hotel
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Maya Tropical Beach
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Puerto Aventuras
#7 On the Beach Hotels in Puerto Aventuras
#9 Top resorts Hotels in Puerto Aventuras
#9 Romantic Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:3.5 star (3.5*)
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