I have been at the Bracelo resorts 4 times and 3 times at the Maya Tropical.
Checking in at the front desk was very good but it seems that they have a problem accomodating special request sent from the travel agents, as we always have a problem getting two rooms together. Not a good way to start a vacation.
The resort is set up beautifuly and each building has a guest service desk which is there for any help you may need day and night.
The buffets have a big sellection of food, lots of fruits and pasteries (love the churos). You will not go hungry, you will only get tired of eating too much.
The beach is outstanding with beautiful white sand and turquoise blue water, so clear you can see the bottom. Sometimes there are rocks brought in by the waves but they are all cleaded up quickly.You can walk to the boardwalk and see lots of fish and snorkel.
The pools are beautiful and there is an amazing play area for the children. Makes my wish a was a kid again.So much fun!!
We had a room in the Club Premium section and it was very spacious, lots of closet space and nice sitting area. I noticed that they remove all of the bed linens including blankets and bedspreads after the guests leave (everything is very clean and fresh). Beautiful bathrooms that have two showers. One thing they could do is provide some better channels on the TV. It would be nice to be able to get some news from the U.S. or Canada. We are on vacation not in isolation.
You don't see any vendors on the beach as there is a plaza just for the Barcelo Resorts if you want to shop. There are also shops in each of the Barcelo sections that you can go to but they are not cheap.
I really like that this resort has non smoking areas. Nothing worst than being in a lobby or bar and not be able to breath.
I have been to many resorts in Punta Cana, Puerto Plata and Varadero and this is my fovourite.Hopefuly I can go back next year.