I searched all around on the internet and asked coworkers and other friends of a place to go in Mexico as I had never been there before. It was also my first all inclusive vacation, therefore I wanted it to be a good one.
Barcelo was highly recommended so I had high expectations. I am a bit fussy when I go to a hotel so I was concerned for sure as everyone has different standards.
We booked directly through the hotel and arranged our own transportation which worked out quite well as it was a private shuttle so there were no additional stops. After a long flight from Calgary to Cancun we just wanted to get to the resort and start our vacation!
The lobby is beautiful (always a good sign) staff were friendly and professional, at times there was language barriers but nothing that caused us issue.
The resort itself was very clean, the room was kept clean, fridge restocked daily with big bottles of water, pop and beer.
The pool was great, lots of activities to do and easy to catch the bus outside the resort to go to playa del carmen for shopping.
Beach was beautiful, you can walk and walk and enjoy the beautiful view.
My only complaint was that the bed was hard, my daughter did not find it too bad but for me I prefer a much softer bed and pillows. I could have easily asked at the front desk to have a mattress pad put on but it wasnt that bad.
Food was good, you have to make your restaurant reservations as soon as you arrive and we did ok, got some decent times, some were a bit too early so we ended up not going as we were enjoying the sun and pool.
Entertainment was fun, everynight there is a show, only one night we found it boring but hey thats ok too.
My only other complaint was that sometimes it took awhile at the swimup bar to get a drink, but again this is minor.
I cannot wait to go back again but may try the Palace as I believe its the newer part of the resort.
Stayed mid June 2012. Weather wasnt that great but hard to predict the weather anywhere you go.