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“Barcelo Maya Beach” 4 of 5 stars
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
4.0 of 5 Resort (All-Inclusive)   |   Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
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Ranked #11 of 15 Hotels in Puerto Aventuras
Nanaimo, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Barcelo Maya Beach”
4 of 5 stars Reviewed November 16, 2012

There are 5 resorts here; we stayed at the Tropical which is close to the Colonial sharing a buffet etc. The Palace is a step up and set apart. Overall an excellent resort, clean with friendly, hard working staff. Some of our favourites: Christy, Larissa, Anselmo, Marcy, Paula. The clock in our room didn't work and it was replaced quickly (after we figured out which department to tell...not the bell man, chambermaid or front desk). We knew to just keep telling everyone until we got it right (the concierge). Decent a la carte restaurants, especially the Italian. Beautiful beach, its own small reef so great for snorkeling (we took our own gear and used it every day we weren't on an excursion), good pools and activities. Lots of excursions and things to do in the area.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Kansas City, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2012

Recently had a 10 day stay at the Tropical. This was our 2nd time there and as before, it was wonderful. Except for the fact that we had several in our group. 3 couples were upgraded to the Palace, the rest of us left at the Tropical. It was fine with me since I was told there wasn't that much difference in rooms. I think our beach was better. I was just a little disappointed we were separated and not upgraded as a group since we traveled together. I do think they need to do some updating at the Tropical. We had some issues with things in our room. Overall we had a great time. The bar staff at the Barcelo are wonderful! Gilberto in the theater bar is GREAT!! Martin in the disco is SUPER!!

Room Tip: We stayed on 2nd floor this time instead of 1st floor. It seemed to help with dampness from humidit...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grain Valley, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

This was our second time to Barcelo Riviera Maya Tropical! It was just as good as the first! The beach is awesome! Snorkeling was awesome also! Restaurants were really good, buffets were okay. Gilberto and Martin our bartenders at the theatre were as good as we remember! We went with a group of 18!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 6, 2012

This resort is one of the best i've ever had the good fortune to stay in. There's nothing to fault this idilic place! The food was second to none and the service was brilliant. Those hard working people who wait on in the buffets are great and have the patience of saints. The theme restaraunts are great too, especially the tapenyaki (hope that's spelled right). Nothing is too much trouble for the staff who went out of their way to be friendly and attentive. The pool bars were fun......there were no waiters around the pool, you had to get your own drinks. But hey....we all need a little exersise now and then!! There was plenty to do and see. The trips were great.We went snorkelling to the beach in Tulum.......amazing!!!!! The animation team work very hard to give you a different show every night and the shows were very good! Not your usual rubbish but well thought out themes and well acted! I would just like to say a big THANKYOU for such an amazing holiday.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leominster, Massachusetts
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed at the Trop from Oct 19-26. This was out 4th trip to the Barcelo complex. Twice to the Palace and once to the Maya Beach. When we finally arrived at 4:00 p.m. on the 19th, we were told we were NOT on the Trop list nor were we on the Colonial list but had got upgraded to the Palace. That was sweet since we were repeat customers and a pleasant surprise.So..put the luggage on the shuttle and off to the Palace we went. Stood in line over 1/2 hour. The girl said we were on the list BUT we were cancelled for the upgrade. I asked why and apparently an issue with the reservation dept in the back. No other info was given so back to the Trop we went. After another 1/2 hour wait, the manager gave us a Club Premium upgrade so we could use the Palace facilities. The room was not upgraded not could we eat at the Palace restaurants. As mentioned previously, there were 3 large conventions that week so it was busy. We met a couple fron Oklahoma who had 10 in their party that DID get upgraded to the Palace..grrr. Other than that, it was a nice, relaxing week. Drink & food were great.I did send an email to Barcelo corporate nearly 2 weeks ago and have yet to receive a response. I'm not asking for the world, just an answer..we'll see...

Room Tip: I don't think the Tropical has been updated yet as some of the bathroom fixtures fell off the wa...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 30, 2012

The Barcelo tropical Febuary 2012 was the best vacation my family hever had! The service- cleanlyness-food-the people the pools and even more, it was to roll on the floor for...Me my wife and my two boys 14 and 16 had the time of our lives...Thank you to all the wonderful peuple at the Barcelo Tropical Beach staff !! Thank you Samuel!!!from the JONES family in Sept-Iles Québec in Febuary 2012...We love you Barcelo Tropical Mexico!!!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed October 29, 2012

I am an experienced traveller but this hotel created the worst vacation I have ever had. And on a trip to Peru once I was robbed AND didn't get my lugguage for 10 days.

We booked this resort for a wedding that was held at the resort, and a group of 40 friends and family.

Before we even got there the Barcelo switched our group reservation back and forth between hotels 3 times. The hotel we were finally told was 100% the one we were going to was not. We only found out when our guests tried to check in there. Five days before his wedding the groom was trying to sort out room reservations.

The reservations desk didn't have anyone's room preferences correct. Including my grandmother who recently had her leg amputated. They only way they said they could accommodate her was to put her in another hotel by herself!!! The disabled room was requested when we booked.

Only guests who bribed the receptionist actually got the sleeping arrangements they requested.

The day after the wedding the manager called up half of the wedding guests and told them to change hotels. When we insisted that our group of family and friends needed to be kept together they refused to give us all the same hotel access.

Overall, terrible management, dishonest staff.. The whole week was a battle from beginning to end.

I cannot say enough bad things about this hotel.

Room Tip: Bring bribery money. Have it ready when you check in. Or better yet... dont go!!
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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