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“Nice large quiet resort” 4 of 5 stars
Review of Barcelo Maya Colonial

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Barcelo Maya Colonial
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Up to 30% discount
Ranked #2 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
kansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice large quiet resort”
4 of 5 stars Reviewed August 11, 2014

We travelled spring break with kids and parents. It is a LARGE resort with lots of walking to get to the buffets, pool, beach etc. I would not suggest going with those who can't walk far. The beach is beautiful, the grounds and pool are well kept. Rooms are average but clean. I am not one to complain about little things like fridge temp, thickness of towels, air conditioning etc. Those are just things you have to deal with when you leave the USA. I have been many places and I would go back here for sure. The food was good, yes you have to make reservations for the other restaurants but the buffet is fine. Every night they change it up a bit with a theme and if you don't choose the same items each day, there is a huge variety. For those who are picky or uncreative, the buffet would be boring. The seafood restaurant was the BEST. Lobster tail was huge and tasty. Beach volleyball was a favorite of ours. You could always get a beach or pool chair and exchange towels, no problem. It is an hour from the airport. We took a cab to Playa Del Carmen and it was worth it for the evening. 15 min and $6 per person, they even waited for us for a few hours. Drinks were fine, bar service slow, loved the snacks in the lobby bar at Colonial. We took 2 excursions and both were equally worth it. Dolphin swimming and Tulum. Both included great lunches. For all inclusive, I think this was a winner!

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 17, 2014
Dear guest,
It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction.
Thank you very much for visiting this paradise and we hope to see you again in a near future!!
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,043 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

We arrived around 8pm after a long day travelling from Scotland check in was so easy. We got cocktails on arrival served by a waitress pretty excited by the fact we were from Scotland so was a lovely welcome. We were shown to our rooms followed by our luggage and shown the mini bar etc to make sure we knew everything was included. We are a family of 4 so had two rooms on the same floor which were both spectacularly clean and the quiet air conditioning kept it nice and cold for us. We were staying for 3 weeks so got into the schedule of getting up before 10 which resulted in our rooms being cleaned and mini fridge being restocked by early afternoon, incase you needed a nap (after some cocktails at the bar).

The pools were HUGE compared to any resort we have stayed at before and extremely clean. The water was warm no matter what time of day even though as scots we hoped for some sort of cold water (we just had to drink more cocktails). The whole resort was beautiful the pictures do not do it justice. You can not beat getting up to walk along the Caribbean, taking a swim and going back to the pool for some water aerobics! The staff by the pools were so inviting of course because we were there for 3 weeks we got to know the staff but they would help anyone. The pool bar was a welcoming paradise after the water aerobics or even during to water everyone else. There was never ever a long queue the staff would serve everyone ASAP. Once you were hungry the snack restaurants by the pools were amazing!! Drinking a cocktail while eating lunch and looking over the Caribbean everything was beautiful!!

The food at the buffet in the evening was also delicious!! Every night during the week there was a different theme from Italian to seafood. Every night there was some to choose even for picky eaters! Of course there are the restaurants as well where I would say the steakhouse was my favourite because of flavour and service. All the restaurants we visited were amazing including the Mexican, steakhouse and Italian.

When we were there the World Cup was on and it was an exciting atmosphere! For a more relaxed night you may wish to visit the tropical bar or for a formal night the colonial bar. The entertainment in the theatre every night is do different they have some incredible singers!! And the audience participate shows are as good as you want to make them!

One of the main things to visit whilst your In the area is coco bongo in playa del Carmen which you can book through the hotel. It is a brilliant night out and worth every penny!!

The main complaint I have read is wifi... Which I agree should be included but really if your on holiday you should try your best to live without it!

I loved this holiday, I loved this country and I just loved everything about the whole experience!!! I'd happily answer questions about the resort :)

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 17, 2014
Dear guest,
It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction.
Thank you very much for visiting this paradise and we hope to see you again in a near future.
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
4 of 5 stars Reviewed August 9, 2014 via mobile

We spend 7 days at the Barcelo Colonial Premium and it was a great experience , this was a second stay for me and it was better than last year, still there's manor details to get better but overall they do a great job, the check in by Noelia was fantastic she was very professional and polite , we stay at the Guanajuato and the room was very clean and always stocked with beer and water. The beach as always is the best feature there plus the people who work tireless to make you stay happy. Two thumbs up Barcelo :)

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 17, 2014
Dear guest,
Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. Let us comment that Noelia and the rest of the staff will be very happy to host you again!
We hope to see you soon at Barceló Maya Colonial & Tropical Hotel!
Best regards!
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brazil
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed August 8, 2014

The beach is wonderful, and if you are looking for that, you should be happy enough.the room is good and well-kept, the swimming pools are beautiful. However, some things must be considered:
1. unlike most resorts, you can´t have nice dinners every night. for five nights in the hotel, we could eat in nice restaurants only TWO nights. that means that in the other nights we had to suffer through the buffet serving that same boring food all the time. We went to the japanese restaurant and the steak house and the food was very food.
2. cold water is a luxury. the mini bar in the room did not make drinks cold, only cool at best. I talked to other guests and they had the same complaint. in the pool bar, the water was given to you basically at room temperature. and considering that it was very hot, you can imagine how pleasant it was.
3. bars were understaffed. if you wanted to get a drink, you would not be waiting for less than 10 minutes. and drinks were barely drinkable. everything was pretty watery and boring. also, getting a smile from one of the bartenders would be a prize!!!
4. service in general is not very good, Im afraid.
5. the resort is huge so I imagine that would tire people with small kids (not our case)
6. the resort is far from evrything. for us, that was not a problem, as we had rented a car, but if you plan not to, you might spend all your vacations stuck inside the resort.
7 last but not least: 14 DOLLARS A DAY FOR INTERNET. what a joke!!!!!

all in all, I would say, if you get great rates, go for it. we paid about 200 dollars a night and thought it was just about the right price for what we got. if you have to pay more than that, look for a better option.

Room Tip: there is no ocean view anywhere. whatever room you get will be pretty much the same. try to avoid th...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 22, 2014
Dear guest,
Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. Your recommendations have been analyzed with our Food & Beverage Manager in order to imporve our services.
We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.
We hope to see you soon in our establishment and to offer the real service of Barcelo.
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 7, 2014

Please don't come here! I suggest Moon Palace, Riu Palace, or Hard Rock if you need a great place to stay in Mexico!

Here are the reasons why:

When I first arrived, one of the staff member told my party that we are staying at Barcelo Maya Tropical instead of Colonial! No, we booked at Colonial and we intend to stay there. Then she told us there are no more rooms available here and that we would have to stay at Tropical. We told her we were going to complain to the place we booked and WHAT DO YOU KNOW?! SHE FOUND US ROOMS AT COLONIAL! Strike one for lying.

We arrived early so we couldn't go to our rooms until 3 so they told us to leave our luggage for the bellhop to bring it to our rooms. Guess what? They didn't do it. We had to bring or luggage to our rooms ourselves.

The room was old and practically everything was pretty close to broken. The resort needs an update ASAP! See my photos attached. The fridge in the room was so tiny that you can barely fit any drinks and it wasn't even cold! Another thing broken!

The towels and pillows are so disgusting! Every single one has some kind of stains! So gross! I was going to take pictures of it but decided not to because it is really gross! Now I know why they are proud to be "eco-friendly". They don't wash them well.

Resort credits are pretty useless. It's just another way to scam guests for more money! At Moon Palace, their resort credits can go so far! They give out so much free stuff but here it's a scam for you to spend money. Don't bother buying the Internet, it doesn't work in your room according to one of the staff members. Pretty pointless to pay $13 and not being able to use it.

We stayed there for a week and we were limited to only 3 dinners at a restaurant! At Moon Palace and Riu, you can dine at the restaurant as many times as you want! This place is so cheap, allowing only 3 times!

It's also a pretty boring resort. There is no entertainment at night like Riu Palace! There's practically nothing to do at night here.

The buffets are whatever. Same old food everyday. They have "dinner themes" every night which translates to changing a few items to the so call theme. For example, Oriental night they would have egg rolls and beef in oyster sauce. Yes, having two Oriental items makes it okay to call the dinner theme Oriental night.

Being already stingy that they are, they close the buffet really early and open really late! They don't open for lunch until 12:30pm and dinner at 6:30! At Moon Palace and Riu Palace, they are practically open the whole day! This resort doesn't care about their guests but all they think about is taking money from guests and how to save money on their part. Hence, useless resort credit and opening late and closing early the buffet. There is technically only one buffet to eat at. There is also one at the beach, but it looks really sad. It's just all the food leftovers from the day before.

Also, no food allow outside the buffet! Riu and Moon Palace lets you take whatever you want outside of the buffet! But not here. Stingy resort.

Checking in and out takes so long! I don't know what they do but it can take up to 30 minutes!

With all the cons, there is two pros.

The service at the buffets and restaurants were excellent! Except the steakhouse. The servers at the Steakhouse couldn't care less if you were there and besides the food is so salty so don't even bother trying the place! The Japanese place was amazing! Excellent service, great entertainment, and amazing food! The Seafood place wasn't too bad either. Every single server at the buffet were super friendly too!

In addition, the pool is large and the beach is gorgeous. Not much to say about that.

This place has way too many cons. Please do reconsider choosing another resort to stay at!

Room Tip: Request a room that is no on the first floor. It's really loud on the first floor.
See more room tips
  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 17, 2014
Dear guest,
Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network.
Allow us to comment that Barceló Maya Colonial & Tropical are the same category Hotels including rates, type of rooms and services.
We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.
We hope to see you soon in our establishment and to offer the real service of Barcelo.
Best regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ofallon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel has 3 hotels on the same property. Although it is separated by price as the most expensive, middle and cheaper, all are very nice. We stayed in the middle priced hotel. Food and entertainment and pool was awesome. You can go and see the other hotels and see their shows for free and you can eat and any hotels "lower" than the one you are in. The beach is beautiful throughout the whole resort and towards the Palace (the more expensive one) has a coral area and the fish are amazing. If you do anything there I would recommend the Segway tour that you get of the hotel. It takes you throughout the entire place and tells you interesting things about the entire property. I would not swim with the dolphins there, the pool is so small it seems inhuman to put dolphins in there and then ask them to do tricks.
The only bad thing I can honestly say about this hotel is that all liquor is INCLUDED. BUT they will try and give you the cheap stuff even after you ask. I understand why they would try and give the cheap alcohol, but not if you specifically asked for higher end alcohol. SEND IT BACK, they get the hint and then they remember not to try and sneak it in. They do not provide better service if you tip them, so hold on to you tips, its sad to say, but sooo true.
The hotel was doing renovation on the cheaper end and the kids clubs (for my aged kids) were closed and not relocated, so that was a shock because that is all our travel agent talked about was the kids clubs there.
Also everything pretty much closes down around 6pm, then there is NOTHING to do until 9:30pm, even the outside table tennis and basketball courts close, so it was hard to keep kids entertained during this long span of time

Room Tip: Don't stay by the theater, the shows start at 9:30pm and are so loud that if you room is near th...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 22, 2014
Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your satisfaction. We are sure you will enjoy the new surprising services for all ages that Barceló Hotels is preparing for you! Also let us comment that during the afternoon at Plaza Mexicana we present a Mayan, a Carnaval and a Mexican Party including a new show for kids!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

I think Barcelo resort had everything we needed in our first family vacation in Mexico. They exceeded our expectations. The only extra stuff that we had to do outside the resort was visiting Tulum. Hotel Barcelo Colonial in my opinion has the best white sand beach on the 5 Barcelo hotels resort. We enjoyed the friendly staff and cleanliness of the restaurants. The Italian restaurant was the best. Although we loved the beach we spent few hours in the pool and enjoyed drinking by the pool bar. The pools are so large that you do not feel the crowd. Also, the staff were constantly working to keep it clean. The rooms are comfortable and the cleaning staff were excellent. What an organisation. I had never scene such energetic staff in all my hotel stays around the world. They were all friendly and constantly working to make our stay as enjoyable as possible. We will definitely be back soon and if we ever decide on visiting other countries in the Caribbean we will start with Barcelo Hotels and resorts.

Room Tip: The room wasn't a beach front room and we didn't ask for one or cared to stay in the room...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, August 17, 2014
Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising restaurants that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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