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“New Years/Wedding” 4 of 5 stars
Review of Barcelo Maya Colonial

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Barcelo Maya Colonial
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
Special Offer
Up to 30% discount
Ranked #3 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“New Years/Wedding”
4 of 5 stars Reviewed January 20, 2014

The overall review for this large resort is we would go back. However, there is some pros and cons like any resort:
Pros: Service was excellent, no matter where we were. Main buffet was good there's something for everyone, the "mini kids buffet" is a good idea it's at their height and they could help themselves. The kids pool area is the best we've ever seen, seriously it looked like so much fun! Rooms were clean and beds are hard but comfortable. Large beach area with palm trees (no palapas). Loved the sports bar as it's open 24 hours it's a good place to hang out and play cards or visit.
Cons: Ocean does have rocks but we were able to figure out a way in but you need to be careful. We had wifi when we arrived but then it disappeared, we questioned this at the front desk and they stated "Oh there was a problem but we've cleared it up" Oh ok, so no wifi, you have to pay. No biggy but it was a nice feature.Entertainment staff didn't come down to the beach once to get people involved and they didn't seem to be around all that much. Hard to get into the alacartes so book them right when you check in, across from the main desk.
The New Years Gala was very disappointing, it seemed like a karaoke night, we left and went to the sports bar and met some wonderful people from Kansas.
We would go back but not at New Years. The wedding was beautiful and the private beach and banquet room were excellent!!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear guest,
It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction.
We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see you again in a near future.
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
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English first
South Bend, Indiana
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 20, 2014

We stayed at this resort on our second trip to Mexico, over the 2013 New Years holiday. Our first visit was at Iberostar, and we loved it but it was booked this time. Barcelo was recommended, so we thought we would give it a try.
First off, these resorts are ALL beautiful...Barcelo is LARGE!
I have only the one other resort to compare it to, so here is what my family liked:
The beaches were all really good. There are rocky beaches and smooth beaches; great snorkeling because of all the coral reef areas, as well as the pier. I would highly recommend snorkeling under and around the pier, as there are many schools of fish there. The resort is large, so plan on walking a lot; not an issue with my family. There is a really nice shopping area, as well as a Sports Bar (very important to the hubby.) My 14 year old son loved all of the basketball courts, and actually participated with a teen tourney. Jet Ski rental, scuba lessons, dolphinarium for shows and swim-with for additional funds.
All in all, lots of fun stuff to do. As mom, here is what I didn't like so much:
Beds were not comfortable. Now, I am not too terribly particular, but for the price, I would think the beds would have been a bit better. Staff: over-all, friendly, but didn't seem to get the warm fuzzies as we did at the other resort. It didn't seem as if staff were interested in going to much trouble for anything. Entertainment: Bless their hearts, they tried. Shows were just "okay." Nothing I would stay up past 9 pm for.
Food: Resteraunts were suprisingly good; buffets, simply ok. Lots of choices, but flavors not always the best.
I did definately miss the beach grill and beach service here. If you wanted a drink, you had to go back to the pool bar, and lunch was in the buffet resteraunt by beach, but you had to be dried off to go in. Not horrible, but liked the walk up grill at other resort better.
All in all, again, a very beautiful resort. My family would most definately come back here. As we are learning, there are differences everywhere, and we are just happy that we can experience Mexico!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising restaurants, services and fun for all ages that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
1 review
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed January 19, 2014

I have been to Barcelo Caribe/Colonial 3 times and returned again on Jan 10th for 9 days to find they now have 5 dolphins in a shallow backyard size pool . For A fee you can "interact" with these beautiful creatures who have absolutely no shade (dolphins sunburn very easily) and the skin is wearing off on their snouts from giving people " the thrill" of being pushed out of the water by the dolphins pushing their feet ! I will never support any Barcelo resort of any kind. Shame on you Barcelo for supporting cruelty to such beautiful mammals !!

Stayed January 2014, traveled with family
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 24, 2014
Dear guest,
Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay.
We regret to know your comments about the dolphinarium and let us comment that the Company we are working with, is totally certificated to the proper care of the dolphins. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.
Best regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2014

1. you pay $15/day for wifi and it's not that fast (what a shame)
2. beds, sheets, pillow smell like been used by few thousand people. basically nasty BO
3. buffet is not bad at all.
4. the beach! watch out for the kids and yourself.. it's really rocky
5. cappuccino machine was broken for 4 days straight @ the bar
6. mattress been so old had a spring popped out in the middle

Room Tip: choose 3rd for quieter sleep
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear guest,

First of all we want to thank you for your last visit to Barcelo Maya Colonial Hotel.
Your comments have been reviewed with the staff in order to improve the attention to every single guest that we have the pleasure to host.
We regret any inconvenience during your stay and it will be a pleasure to show you the real service on your next visit.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frost, Minnesota
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2014

Just returned on January 15 th. Had a wonderful vacation with kids and grand kids. This is a big place with lots to do. We scuba, swam with dolphins, ocean and beach. Rocky getting in the ocean. Staff were very attentive, grounds were well kept, clean accommodations. I would return and recommend.

Room Tip: Ask for an upper floor. Our first room was ground level and musty. They quickly relocated us and we...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial & Tropical staff involved in your entire satisfaction. We are sure you will enjoy the new surprising services, restaurants and fun for all ages that Barceló Hotels is preparing for you!
We are sure the next time you visit us, all your family will have a new adventure to tell!!
We look forward to welcome you back soon.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2014

I went in November, to celebrate my 1 year old's and my birthday. The room was very good, and we had more beer and liquor and soft drinks than we could drink. The buffet was good (I really like Mexican food, so we enjoyed it). The a la carte restaurants were OK, except for the Japanese one, which was very good. Overall, the resort was in great condition, very clean and the service was great.
My only negative point was the beach. It was very clean, but the sand was very shallow, and many rocks got through it. Getting into the ocean was also difficult, due to the many rocks on the bottom on the ocean. I hurt my feet many times getting into the ocean, unfortunately. We tried many entry points and finally found one that was OK, but it required lots of concentration to stay on the less rocky path! Other parts of the ocean that were less rocky has lots of algae, so that was not very appealing either. Their pools are great though.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear guest,
It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction.
We are very happy to know you enjoyed the services. Thank you very much for visiting this paradise and we hope to see you again in a near future.
Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 10, 2014

I stayed for 10 days from Dec 30th through Jan 8th with my wife and 2 yr old. This is our second trip to Riviera Maya in 6 months. We stayed at Iberostar in May. I don't know why people are raving so much about this place. They probably never stayed at other places. Everything was much better at Iberostar: premises, beach, food, pools. Don't get me wrong - this is a good resort, I have no real complains, but not as good as Iberostar. Special thanks to Michelle at the front desk - she switched our room at our request because our original room was very close to theater and it was too noisy when they had shows there. Food was OK, but once again, not as much variety as at Iberostar. Beach was very rocky - there was approximately 10' or so wide of rock free area where all people would swim. Another complain is about the water in the pool - it was very cold and sometimes staff would put too much chlorine in it. Overall, not bad, but I wouldn't give it 5 stars.

Room Tip: Try to get a room on a second or third floor - first floor rooms have an open balcony.
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review, July 27, 2014
Dear Guest,
We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction.
We look forward to welcome you back soon.
Best regards!
Barcelo Maya Colonial
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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