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“Perfect 'Fly and Flop'” 4 of 5 stars
Review of Barcelo Maya Colonial

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Barcelo Maya Colonial
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #10 of 15 hotels in Puerto Aventuras
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Perfect 'Fly and Flop'”
4 of 5 stars Reviewed December 8, 2012

So when your batteries are in need of recharging, and your brains need a rest, this is a very good option. Typically, I am not a huge fan of the 'All Inclusive' as it does not really count as 'real travel' in my opinion at least.
Whilst I was in the industry, this would be considered a 'Fly and Flop', often looked down on by active, independent travelers, but a God send for others, especially those with (young) children.
Having said that, there is a time when I do not want to have to think too much about anything and so this is a perfect destination to recharge.

The property is huge, the buffets are extensive and you have a choice of several good restaurants; my party seemed to really favor both the Italian, and Japanese ones; the consensus was that the Steak house was the weakest in terms of food quality.

Great for kids, safe beach. Only honest thing I have to report is that we had to move rooms after spending the first night in one with a distinctive musty smell. They made good and we had a very enjoyable rest of our stay.
Friendly staff (hey, it helps if you try and speak some Spanish, beyond the 'Dos Cervezas por Favor' ); please take care of them with the occasional gratuity; never expected, but certainly appreciated as they work long hours for little money.

Some of the beach chairs are beginning to show signs of over use, but hey, it's all good.
Great location for excursions you can either have organized by yourself, or hire a car and go independent or simply use the 'collectivo' (most economical option)
The Jaguar Night Club actually plays music you can still dance and listen to, this place lights up after the organized, nightly entertainment which overall I found to be very enjoyable and professionally done.

So yes, if you are in the mood for a getaway along the lines I mentioned, you could do worse.
I experienced great WiFi; no technical hiccups, nagging to first view a promo site or repeatedly having to enter a password; Skype works really well.

Room Tip: This is a bit of a wedding and convention destination; it is not uncommon to have beach parties orga...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Spruce Grove, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2012

Rooms beautiful and comfortable, buffet was excellent, beach is awesome you can snorkle right off the beach, only negatives no palapas and the gas fumes off the diving boat. Shows at night were outstanding, bartenders were awesome. I am a Barcelo Colonial for lifer!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2012

Our one week stay(Nov 22-29, 2012) at this resort was our first experience at an "all inclusive" and in this region. The resort is situated away from all the hustle and bustle of big cities like Cancun and on 2 unbelievable crescent shaped beaches that have spectacular natural views, sand and warm calm protected waters. Life guards staff the beaches during the day which provides extra security to those who have children or are uncomfortable around the water. We especially enjoyed snorkeling the reefs right off the resort and walking along the clean well kept beaches. The vast tropical gardens / landscaping and gigantic swim pools are beautiful and well maintained. We had no safety concerns regarding walking around the resort during the day or in the evenings as all the walkways are well lit and the grounds secure; all the resorts along this region are "gated" and have 24 hr security . The resort has a very good buffet and additional restaurants to enjoy. No one we talked to had ever been" ill" from the resorts food and we were told that this resort has its own water purification system installed in all the food service areas. We, without exception, found all the resort staff, and there was many, to be most friendly, always pleasant and accommodating. The resort caters to all ages and most of the front line staff can speak English and French along with their regional language. We were surprised to learn that the resort also has a dedicated medical clinic with a doctor available 24hrs on site. This medical service proved to be a real asset for some of our business tour members health issues that surfaced during their stay. The swift medical attentional and care that they did receive was reported to have been "excellent". We found the location of this resort to be very central to accessing many of the regions "tourist" excursions and for catching the bargain "collectivo" van buses ($3.00 each way per person) that run almost continuously to and from the resorts into nearby towns for shopping etc. Our room on the 2nd floor was comfortable and clean and had large glass porch doors that we kept open whenever we were in the room and through the night to enjoy the fresh air and hear the tropical birds and crickets. Some of the nights were noisy especially when big groups arrived, stayed up clubbing at the disco or bar counters then paraded to their rooms; remember its "all inclusive' ..the free booze fuels it...earplugs would be helpful! Would we stay here again, of course..if you are looking for a beautiful holiday stay in the Mexican riviera you might like to consider this resort.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 30, 2012

We stayed at this as part of a group promotional thank-you put together by our local newspaper for advertising with them.

The Colonial is one of the four 'sub' hotels that make up the larger resort of the Barcelo Maya Beach Resort. This resort is located about a twenty minute drive out of the tourist town of Playa del Carmen.

The Maya features a long stretch of beach that is mostly fine white sand and some rocky outcroppings. The water off the resort is a gorgeous aquamarine. If simply hanging out on the beach and working your tan is your thing, you'll do no better than the Barcelo.

(Note: If you are considering staying in this area, stay away from the resorts in town, if the beach is your thing. The beaches in town are very crowded and a funky, sewage smell hangs over everything.)

The overall Barcelo resort is huge and we never did fully explore much beyond our section of it. Our resort -- the Colonial -- was large, airy, clean and beautifully appointed. Large roomy lobbies, decorative pools and fountains throughout, big comfy lounge chairs and tables to relax and people watch or share a drink, well groomed lawns, grounds and gardens... Walking around outside you're apt to catch a glimpse of the local wildlife on the grounds such as the many iguanas.

The tile flooring used throughout the lobbies, corridors and the rooms is a double edged sword. It looks nice, makes for easy upkeep and cleaning by staff, but it is also an acoustic amplifier. A couple of nights we easily heard late night revelers stumbling back to their rooms in the early morning hours, but generally guests were respectful of signs asking them to stay quiet.

Staff were friendly and polite. There were no real language barriers. Most have a working knowledge of English and 'sign language' helped out in those situations where spoken language didn't. Sometimes restaurant staff seemed a little uncertain of their duties, but I think that many of them were new to their jobs and in training. However, they were always eager to accommodate us and we tipped them accordingly.

There's a wealth of activities to keep you busy even if you never venture beyond the resort. We jet-skied -- helluva lot of fun. We snorkeled -- hang out around the jetty and the rock outcropping just beyond it to see lots of colourful fish. We used the excellent fitness facility -- complete with wet and dry saunas -- several times during our stay. My wife also enjoyed the spa facilities (see below).

They have a theatre where they put on live nightly shows. Highly recommended is the circus show, a sort of mini-Cirque du Soleil. The Disney musical tribute and the Michael Jackson tribute were okay. My wife and I even participated on stage for the 'Battle of the Sexes' night and she won a free 30-minute massage at their spa! As a member of the losing team all I got was a ball cap... :(

The weak spot was the four à la carte restaurant packages that were part of our week long stay. We tried the seafood, the Italian, the steakhouse and the Mexican restaurants. Our roast beef at the Italian restaurant was more like a fatty, tough steak. At the steakhouse, my wife's salmon dish was raw and we had to send it back. (The head chef did come out to apologize to us personally). And although the food at the Mexican restaurant was good, it wasn't very spicy. I suspect they tone it down for American and Canadian palates. However, the hotel and its restaurants are always soliciting feedback so hopefully these incidents were just aberrations.

Other than the restaurants, the daily buffet featured a huge variety of food that catered to every palate.

I'd give this resort a full five stars, but for the minor quibbles I mentioned above. Otherwise, I would easily recommend this resort to anyone as a great place to stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 21, 2012

I religiously use these reviews to assist in planning my trips so I thought it was about time I contribute!
I stayed at the Colonial with family from Nov.4-11.
We had a direct flight from Edmonton to Cancun, but once we got our luggage and took the looong bus ride to the hotel we were pretty exhausted. Check-in took longer than we would have liked, but it seemed like the staff were doing the best they could given the fact a bus load of people had just arrived.
Our rooms were fine, ours did face the theater and as other mentioned it is pretty loud at night, but that didn't bother us because we were at the theater every night enjoying the show. The shows were beyond expectations, with so many impressive dance routines and dozens of costume changes!
The buffet was like an other all inclusive, some good and some not so good. There is something to accommodate everyone's taste's though.
We had 4 a la cartes. We paid the extra $15 per person for the French as others had suggested and it was 100% worth it. The restaurant was absolutely stunning, the service amazing and food divine!
My second favorite was the steak house with seafood and Japanese tied for third. The service at them all is fantastic.
The pools were great (yes, a little chilly). We spent most of our time at the Tropical pool. This is where all of the music and activities happen. Even if you don't like to participate it is fun to watch while soaking up the sun.
The beach is incredible and there are plenty of loungers for everyone. Careful getting in the water, it is pretty rocky in some places.
We rented ATV's right from the resort. It was about $35 for the hour. This was a great little afternoon adventure and it was great having them right at the resort so there weren't any long bus rides involved.
We also spent one morning at Tulum. Very interesting to see and the beach there is a lot of fun. (They sell you bug spray on the bus making it seem like you can't live with out it...we bought...it was NOT necessary)
We also went on Catamaya for a day. This was great! Snorkeling, food, music and dancing! The staff go above and beyond to ensure everyone is having a great time. We also saw dolphins on our way back!
Overall this was a fantastic trip! I would definitely return!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2012

We have shared our wonderful experience with Barcelo with friends and they agree that this is the best vacation experience to be found. The food was excellent. the beach is beautiful, the service is always friendly and efficient. We have to thank David Nelson and Luis Garcia for their hospitality and kind attention. Of all of the Barcelo properties we have been to the Colonial at the Riviara Maya is far superior. The only problem we encountered is having to listen to CNN for the entire time, however newpapers were available for some connection to the world. FOX news was sorely missed.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefferson City, Missouri
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 7, 2012

We have stayed at this resort three times now and every time we were treated so well. The rooms are clean , staff friendly, property kept very well. Food was good .
The beaches are so nice. A place to snorkel and play in the beautiful Riviera. I really love this Resort..

Room Tip: Ask for Junior suite,, garden level ocean view ..
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Maya Colonial 3.5*
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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