Surely a nice property, however, our trip did not work out in more than one way:
Run by a couple of Italians who are seemingly new to the business; on arrival we found them enthusiastic and jolly, partying and drinking with guests until late at night. A few days before arrival we were informed about a room upgrade. On arrival we were told it had been granted in error and we would stay in a twin room. That very room had no en-suite bathroom. To reach the toilet one needs to pass through the living room (where one of the hosts sleept on a couch at night.) The room was not yet completely furnished (lacking outside curtains.) It was possible to look into the room and onto the beds from the public corridors through a window.
When there was no nightly party, the baby sleeping on the couch in the living room was waking us up at night, at times. On the second day we didn't get towels at all. We overheard other guests complaining about not getting any towels for their stay at all.
The property was advertised with 4 stars. This is not in line with our experience. Pricing was not appropriate, either. We fell: a fairly expensive stay for what we got.
Bit by bit some of these issues may be improved. However, for the time being, I am recommending to consider other options in the area.
- Official Description (provided by the hotel):
- Offering an exclusive location just a short walk from the beach front, Villa Camilla Luxury House is located in Puerto Aventuras. Free Wi-Fi access is available throughout this pet-friendly property, plus it features a large outdoor pool with a hot tub and a wide array of activities to offer. Featuring a contemporary decor with quality fittings, all rooms and bungalows at Villa Camilla are equipped with air conditioning, private bathroom , ceiling fan, and a fully equipped kitchenette. There is a recreational area with a console, 51-inch Plasma TV with surround sound system and several movies to choose from. At Villa Camilla Luxury House you will find a tennis court and a fitness centre. Other facilities offered at the property include ticket services, a tour desk and a kids' club. An array of activities can be enjoyed on site or in the surroundings, including cycling, hiking, soccer and archery fields, and a water park. The exclusive dolphinarium, where you will have the opportunity to swim with dolphins and admire the aquatic shows, is a popular attraction in the vicinity. The tour desk can help guest arrange activities such as golfing, diving, snorkelling, and sports fishing. The property is 70 km from Cancun Airport and it offers free parking. Latitude 20 Restaurant is 100 metres from Villa Camila Luxury House. ... more less
- Also Known As:
- Villa Camilla Luxury House Riviera Maya/Puerto Aventuras, Mexico