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“Don't do it” 1 of 5 stars
Review of Serena Hotel & Spa

Serena Hotel & Spa
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Serena Hotel & Spa
Bahia Kantenah 8, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #16 of 16 Hotels in Puerto Aventuras
leicestershire
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“Don't do it”
1 of 5 stars Reviewed July 31, 2014 via mobile

Overcrowded. No place to sit at meal times. Sun beds all taken by 8am. Food too far part. Room flooded. Manager rude. Staff want tips for everything, even basic stuff. People being sick in pool. Music too loud. This is the good stuff. I don't want to waste your time going into detail regarding the rest. I will leave it up to you to risk it and find out. Everyone at the airport had heard the same about this place when we arrived. It is the level of a poor 3 star Turkey hotel.

Stayed July 2014, traveled with family
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Additional Information about Serena Hotel & Spa

Address: Bahia Kantenah 8, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #16 of 16 Hotels in Puerto Aventuras
Number of rooms: 179
Reservation Options:
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Also Known As:
Serena Hotel & Spa Riviera Maya/Puerto Aventuras, Mexico

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