OK. If you're like me you often get confused reading some of these reviews, as one can give 5 stars (dots) and the next on has two. So I thought I would put my review in perspective by giving you my thought process first.
I've been to NUMEROUS 5 star resorts, plus at least 7 Caribbean islands, so I do have some knowledge about resorts in southern areas. To me, there's no such thing as a 5 star "All Inclusive". Sorry, but no. A 5 star (and as an aside, I'm going with the assumption "5" is the highest, not this nonsense of 6 and 7 stars...what's with that!?!?!) is a 5 star because it's an elite hotel, with outstanding food and service in an exceptional place. Some of the reviews I've read just LOVE these new "Super" all inclusive resorts, with 10 pools, 12 restaurants, casino, 1200 rooms, etc, etc. Hey, if that's your cup of tea, good for you. But that's NOT exculsive, and NOT a 5 star.
OK. Now that we've got that out of the way....My wife and I, along with our 5 year old daughter stayed here from March 26-March 5. We were on the 7th floor, on the "Preferred Floor" with a king bed and "premiere ocean view room". The room was nice (perhaps a tiny bit small) but clean, nice marble floors, with a beautiful view. Our balcony was bigger than the one on either side of us.....it's interesting.....every other balcony (like ours) sticks out, while the ones on either side are receded into the building...something you might want to consider when booking. The Preferred Level comes with concierge service and food around 5:00 (at the end of the hall) as well as coffee, juice and breads in the morning. It was nice having this option, as since my daughter woke up every morning at 6:00 A.M., I'd go down the hall and get some OJ, two coffees and a few sticky buns. The food in the afternoon (Hors d oeuvres) 'or was OK, nothing to write home about, but who really cares. Finally, to finish the room, yes, the shower has one half open with the other half glass, but I haven't got a clue how anyone could "get water all over the floor" using it, unless you detached the very large shower head and used it as a handheld (why would you??). Also, the mini bar is just that...MINI...Yes, I know most are, but some are larger than others; this had 3 beers, 3 sodas, then 2 waters and two shooter bottles of JD in the door...that was it. Over all though, the room was nice (great bed, pillows and room service).
Food: Overall the food was quite good. This means there were a few dishes which were quite good (none Amazing) but none that were poor or bad. All the restaurants were good; we felt the Italian was the best, but there is a dress code there (guys have to wear long pants and shoes...they mean it) My one big issue here is that my wife and I almost exclusively drink white wine, and only Chardonnay. Well folks, if you want a glass, you'll have to pay for it, which is what we did every night at dinner. The only white wine the have is Sauvignon Blanc. Well, I can't stand Sauvignon...too sweet for me. So that was rather disappointing.
Service: Outstanding! Very fast, polite, efficient, etc. They keep the resort extremely cleen, and will do anything to help you.
Pool & Beach: OK, the main pool has approx 40 chairs around it, and they are all taken by 7:30 at the latest, so if you want one, gte up, put your towel down and leave it. The beach on the other hand was no problem. Yes, the 12 or so "Thatched roof umbrellas" areas were taken early, but there were still plenty of chairs left. The beach is nice, but not that long so no long walks along the beach.
One thing about this resort is that it's rather smallish (300 rooms) which we liked, and apparently is the reason you get groups of families coming as well as older people, as everything is nearby and therefore a short walk to everything. Yes, there are parts of the hotel that are getting older, but all in all, still very nice. ONE MORE THING: if you don't have kids and/or don't like kids, don't go here. Yes, there is an adult section on the other side of the resort, and while nice, it's small and totally away from the ocean. There are tons of adults only resorts I would chose if you are looking for that.
HOWEVER, while we almost certainly will be returning to Mexico next year, I think we will go to Dreams Tulum next year. I talked to staff about it; the new building restrictions apply, so the maximum height of all building is 3 stories. This means it's more spread out. It's much newer, and all the rooms are suites, plus it has long beautiful stretches of white beach with nothing else around, as the ruins are next door, so no building is allowed. Most elderly people don't like it as you have to walk a "bit" to get to the facilities, which I prefer. And I understand it was built a few years ago, so everything is (unlike Dreams Puerto Aventuras) very new. Plus you get the amazing Dreams service to go along with it...mind you, I'm guessing it's more expensive (don't know) and it is 1/2 hr drive farther away, and Dreams Puerto was 1 1.5 hours from Cancun airport (depending on traffic..it was 1.2 hours to the resort, and only i hour back). All in all, you definitely won't go wrong here, but I'm still thinking that next year it's "Dreams Tulum, here we come!" :-)