My families first time at an all-inclusive resort and we loved it . If you didn't find the value exceeded the cost at this resort, then I want to know where else you can stay for the same.
My husband and I would always get caught up in the negative food reviews of all-inclusive. If your doing your research, you know exactly what I am saying. Everything there was sanitary and the food was delicious. It wasn't like being on a cheap cruise or at The Sizzler's All you can eat buffet. You'll order from a real menu at dinner and you won't get tired of the food. Your room will be cleaned each day, like the first day you checked in.
Location & Beach
I had no concerns about my safety while in Puerto Aventuras. I loved the beach and its size. This is not a surfing beach. This is a beach for families and their children. It did not just drop off into a bottomless pit. It was shallow very far out and awesome for snorkeling.
This hotel is equal to an Embassy Suites in terms of decor and age of hotel. Yes, we requested a double, and received a King with a trundle cot. If you can't live with this thought, then you should not book this resort. The resort does not guarantee you doubles ahead of time. You can request it...but they don't have to guarantee it. However, the value will STILL exceed your brief moment of disappointment because if you have two or more children, one will be sleeping with you.
Your going to be waited on by a large number of staff. I never waited for a table at a restaurant. Their staff has a servants heart, including everyone who cleans up after you in your room, and all the restrooms on the beach, and waits on you at the restaurants, and room service. They say this includes gratuity, and it did. But I personally recommend taking $50 -100 in (singles) and tip all the people who are going to go out of their way to make you comfortable.
I have stayed at plenty of well known 4 star hotel chains in the US, and paid the same amount for room without food. For what you will pay, the value by far will exceed the cost. Period. I just can't emphasize this enough. You flight, transportation to hotel and back, room, food, drinks, alcohol, and entertainment is still an unbelievable value. I spent $350 in excursion, and $40 on taxi to go shopping. Plus $100 in tipping drivers, and all other staff. I could have been content not doing the extra like shopping, since I didn't find anything special and the snorkel tour was nothing more than what I could see directly from the resorts beach.
Very comfortable mattresses and pillows. If your a light sleeper, then bring sleeping aid pills or ear plugs. We did not have any bad experience with sound around us. A crying child could be next to you at any resort. I will say the humidity in Mexico is alarming. My husband liked to keep the room AC so low, my clothes were actually lightly damp. Turning up the AC helped..but you would have this problem anywhere.
The Pool & Entertainment
During the day, the family pool got a little crowded, but who cares, the kids all loved it. People will set their towels and never return to their chairs. So what. My husband and I had a 20 min. rule. I would sit in the pool and watch chairs. If nothing but a hotel towel was on it, and no one had been back in 20 mins. we just took them over. Never had one problem with doing this. The day and nigh entertainment for families was awesome. Lots to see and do.